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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Previous experiences have been great! Not had a material issue with my order.
The first pair I bought fit perfect. I'm looking forward to this new pair.
Same as today. Great choices and so easy to order. I love eye direct!
Eyebuydirect never disappoints regarding an ever growing assortment of creative and expressive frames and high quality lenses. Shopping on the site is like dancing through possibilities of who I imagine myself to be and who I am. It is hard to stop oneself from coming back for more. The variety of lenses, paired with affordability, easy shipping and stellar customer service makes EyeBuyDirect the best place to suit yourself up to see better.
Great! This site makes it easy and I get my glasses in perfect time
Everything was to my satisfaction. Much better than local optical shops.
Have spots all over the lenses. Not sure why they did this. Hard to see...
Great deals on glasses, great quality. I recommend to all my friends.
Wish they were a little cheaper, though. Great quality. Good fit.
It just to easy to find great, quality glasses with ease! The try on feature is great too!
Good quality, affordable! Fast shipping and good service!
EyeBuyDirect has been a game changer. It's quick, easy, and budget friendly. My eye doctor charges $80 for the blue light filter lens (w/ insurance), but can get it for $23 on here.
Customer service, quality frames, and unbeatable value make Eyebuydirect so easy to order from any time I need lenses or want to change up my style.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

