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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,903 reviews

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Virginia
1 review
0 helpful votes
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Better each time!
November 2, 2024

Previous experiences have been great! Not had a material issue with my order.

Date of experience: October 23, 2024
California
1 review
0 helpful votes
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Love my Glasses
November 2, 2024

The first pair I bought fit perfect. I'm looking forward to this new pair.

Date of experience: October 23, 2024
North Carolina
1 review
0 helpful votes
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Easy to order. Great selection
November 2, 2024

Same as today. Great choices and so easy to order. I love eye direct!

Date of experience: October 23, 2024
New Mexico
1 review
0 helpful votes
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Good
November 2, 2024

Great glasses, have bought multiple pairs and multiple styles

Date of experience: October 23, 2024
Kansas
1 review
0 helpful votes
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Great service
November 2, 2024

Love the selections easy ordering. Quality product Thank you

Date of experience: October 23, 2024
Massachusetts
1 review
1 helpful vote
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Wowza
November 2, 2024

Eyebuydirect never disappoints regarding an ever growing assortment of creative and expressive frames and high quality lenses. Shopping on the site is like dancing through possibilities of who I imagine myself to be and who I am. It is hard to stop oneself from coming back for more. The variety of lenses, paired with affordability, easy shipping and stellar customer service makes EyeBuyDirect the best place to suit yourself up to see better.

Date of experience: October 23, 2024
Texas
1 review
0 helpful votes
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Great! This site makes it easy and I get my glasses in perfect time

Date of experience: October 22, 2024
North Dakota
1 review
0 helpful votes
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Love EBD
November 2, 2024

I've got over 30 pair of glasses from here and haven't been disappointed yet!

Date of experience: October 22, 2024
Illinois
1 review
0 helpful votes
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Easy
November 2, 2024

Quick and easy to pick your glasses and I like the discounts!

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Good
November 2, 2024

Easy to use when finding glasses, wish there were more protection options for glasses in case they broke, or replacement parts.

Date of experience: October 22, 2024
Virginia
1 review
0 helpful votes
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Great products and service.
November 1, 2024

Everything was to my satisfaction. Much better than local optical shops.

Date of experience: October 22, 2024
New Jersey
1 review
0 helpful votes
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Poor lenses
November 1, 2024

Have spots all over the lenses. Not sure why they did this. Hard to see...

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Amazing company
November 1, 2024

Great deals on glasses, great quality. I recommend to all my friends.

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Easy
November 1, 2024

Love this service. Easy to use website. Have great deals too

Date of experience: October 22, 2024
California
1 review
0 helpful votes
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Simple
November 1, 2024

My chat agent help me and the process to order was simple that way

Date of experience: October 22, 2024
Florida
1 review
0 helpful votes
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Great glasses
November 1, 2024

Wish they were a little cheaper, though. Great quality. Good fit.

Date of experience: October 22, 2024
Illinois
1 review
0 helpful votes
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Love the selection and ease
November 1, 2024

It just to easy to find great, quality glasses with ease! The try on feature is great too!

Date of experience: October 22, 2024
Michigan
1 review
0 helpful votes
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Excellent service!
November 1, 2024

Good quality, affordable! Fast shipping and good service!

Date of experience: October 22, 2024
South Carolina
1 review
0 helpful votes
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Quick, Easy, Budget Friendly
November 1, 2024

EyeBuyDirect has been a game changer. It's quick, easy, and budget friendly. My eye doctor charges $80 for the blue light filter lens (w/ insurance), but can get it for $23 on here.

Date of experience: October 22, 2024
Missouri
1 review
0 helpful votes
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I recommend EBD to everyone I know
November 1, 2024

Customer service, quality frames, and unbeatable value make Eyebuydirect so easy to order from any time I need lenses or want to change up my style.

Date of experience: October 22, 2024