On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
But hopped on live chat and got the help i needed
Great service great glasses
Love it! Customer service is great. I haven't had a bad experience with the glasses.
Thanks for all you help and giving great discounts and it helps out with what you provide in getting all set up with buying the right eyeglasses.
I can try on the glasses and order them without leaving my home! Been using eyebuydirect for years. Always happy!
Love the affordable prices and the customer service is what keeps me coming back here over other affordable glasses sights. The return policy alone makes this my first choice!
Excited that I found a way to buy glasses i can afford that are cute and I can try other styles as well with the savings!
Easy to order, less expensive. Decent turnaround time. Yay
I love all of my glasses, except one pair of sunglasses, the arm snapped after only using them for a couple of months.
Website Ease of use
Wear them most of the time indoors and outdoors. Transition lens work great for bright light.
Great glasses except when they get stepped on. Have ordered quite a few pair for my Granddaughter
Great! Order was fast and convenient versus going through my eye store
I'm a repeat shopper here for my own glasses and now I've converted my husband. Love the try on feature and reasonable prices.
The best process online never any issues tons and tons of options and amazing deals all the time nothing beats the affordability, the convenience and the simplicity of buying glasses
Easy to navigate site, good range of options for kids, and affordable!
Great eye glass company, have been using for years & I love it
The glasses were very nice and ready quickly. Thank you
Will order again soon
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members