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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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But hopped on live chat and got the help i needed
Great service great glasses
Love it! Customer service is great. I haven't had a bad experience with the glasses.
Thanks for all you help and giving great discounts and it helps out with what you provide in getting all set up with buying the right eyeglasses.
I can try on the glasses and order them without leaving my home! Been using eyebuydirect for years. Always happy!
Love the affordable prices and the customer service is what keeps me coming back here over other affordable glasses sights. The return policy alone makes this my first choice!
Excited that I found a way to buy glasses i can afford that are cute and I can try other styles as well with the savings!
Easy to order, less expensive. Decent turnaround time. Yay
I love all of my glasses, except one pair of sunglasses, the arm snapped after only using them for a couple of months.
Website Ease of use
Wear them most of the time indoors and outdoors. Transition lens work great for bright light.
Great glasses except when they get stepped on. Have ordered quite a few pair for my Granddaughter
Great! Order was fast and convenient versus going through my eye store
I'm a repeat shopper here for my own glasses and now I've converted my husband. Love the try on feature and reasonable prices.
The best process online never any issues tons and tons of options and amazing deals all the time nothing beats the affordability, the convenience and the simplicity of buying glasses
Easy to navigate site, good range of options for kids, and affordable!
Great eye glass company, have been using for years & I love it
The glasses were very nice and ready quickly. Thank you
Will order again soon
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

