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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Easy to navigate site, good range of options for kids, and affordable!
Great eye glass company, have been using for years & I love it
The glasses were very nice and ready quickly. Thank you
Will order again soon
Glasses come quickly and very easy ordering process. Nice selection
Had trouble with the bifocal reading glasses - wanted plain on top -- so I just ordered the reading glasses
I use this site for my personal glasses as well as my children.
Always a quality product! With easy returns. We will keep coming back to order!
So easy to order and good quality. Wide selection. We're always pleased with our orders!
I loved Eye buy from past experiences. I often tell people looking for glasses. Just concerned by the increased price...I get it. Just getting close to everyone else
My go to and first response when I over hear someone talking about affordable Eyewear. Thank you so much
I BUY ALL MY GLASSES HERE NEVER REGRET, 10/10, tried my own local shop the raybands i bought cost 180 dollars more
I've bought several pairs of glasses previously and always been pleased.
Great options, good products, I've bought multiple pairs of glasses and I've always been pleased with the product & the service
I got prescription sunglasses and regular glasses and I have to admit I was a bit skeptical because of the prices, but I can honestly say they are amazing the quality of the glasses the prescription itself, and I am now buying my second pair of sunglasses.
The glasses I get from eyebuydirect are better quality and better price then those offered at a store or doctors office. This is my third pair buying, and with all the different styles I see on TikTok and on eyebuydirect I will be buying more!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

