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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,685
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,188 reviews

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1 review
0 helpful votes
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Sentimental
April 29, 2026
Updated review

I love my glasses so much. My sister bought this exact pair a couple of years ago and I was obsessed. Unfortunately, after usual use the glasses began to stretch which I know is normal. But after 1.5-2 years one of the legs completely snapped and I could not fix it. I was heartbroken, so much that I just bought the same pair. Unfortunately, as soon as I put the new ones on they are super loose big for my face. I am afraid they are going to break again

Date of experience: April 18, 2026

More descriptive on the lenses please
April 7, 2026
Previous review

More descriptive on the lenses please

Date of experience: March 28, 2026
Colorado
1 review
0 helpful votes
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Great value
April 28, 2026

We love how inexpensive the glasses are. It allows us to buy several pairs and not have to worry if one pair is lost or damaged.

Date of experience: April 18, 2026
Nevada
1 review
0 helpful votes
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Awesome value!
April 28, 2026
Updated review

Been ordering through them for 10 years now. Must have purchased atleast 8 pairs by now. Just love every experience. One star knocked off due to the paper box instead of the normal case with wipe cloth (you now have to pay for it).

Date of experience: April 18, 2026

Excellent Service
February 21, 2026
Previous review

Quality frames and lenses at 1/3 the price of retail. Great return policy for safe purchases. What more would any want?

Date of experience: February 10, 2026
1 review
0 helpful votes
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My order was supposed to add have transitions and I live in Florida not once have the lenses gone dark. It doesn't work and I paid a lot of money for it. Also when I look to the right the right it's blurry but perfectly fine on the left.

Date of experience: April 18, 2026
Wisconsin
1 review
0 helpful votes
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Discount
April 28, 2026

I received an offer this morning that included designer glasses. When I got to my cart it applied and my total was under $300. It offered another code and I applied it and my total went up. Over $300. When I took that offer off my total went to almost $500. Now I can't find that original offer anywhere.

I contacted online chat and they told me that they can't see "special offers". Horrible experience!

Date of experience: April 18, 2026
Michigan
1 review
0 helpful votes
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Each pair I buy ends up breaking since I am a homeschool mom of 4. Every pair breaks at the leg hinge just enough so they can't be glued or taped or screwed back together. The movable nose pieces hurt and get out of place too easily, and idk how to fit them right to begin with. The hard plastic is less annoying but still hurts a lot on my nose bone when I inevitably get bumped in the glasses.

Date of experience: April 17, 2026
New York
1 review
0 helpful votes
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Wonderful
April 28, 2026

Glasses have all been great, well made, fit prescription, and sales have been fabulous... especially for those of us who are hard on their glasses.

Date of experience: April 17, 2026
Michigan
1 review
0 helpful votes
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A decade of EBD
April 27, 2026

I have purchased all of my glasses over the last decade from EBD. Dozens of people have asked me where I get my glasses over the years... I lead them right to the website. CHEERS!

Date of experience: April 17, 2026
New York
1 review
0 helpful votes
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Love eye buy glasss
April 27, 2026

I've been coming back for 8 years. I love these glasses. Always high quality and customer service is great as well

Date of experience: April 17, 2026
Massachusetts
2 reviews
0 helpful votes
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Great glasses, easy to order, amazing price and value!
April 27, 2026
Updated review

I get amazing value from Eyebuydirect! Great glasses at a great price, and ordering them is fun and easy! Very pleased! Highly recommended!

Date of experience: March 6, 2026

Easy and affordable. Cool glasses.
April 2, 2026
Previous review

Eyeglass store wanted to charge me $1500 for three pairs of glasses. Here, I got 4 pairs for $112 and I really like them! No brainer!

Date of experience: March 23, 2026
Florida
2 reviews
0 helpful votes
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I shop here for convenience
April 27, 2026

I only shop this site for convenience. But they do not offer any lenses completely without any coating. I work in refrigeration and if even a drop of refrigerant gets on the lenses the coatings come off.

Date of experience: April 17, 2026
Alaska
1 review
0 helpful votes
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Your price literally tripled
April 27, 2026

I've been a customer for years, the same glasses have always been less than $20. It seems you've taken a new direction and I think it is a bad one.

Date of experience: April 16, 2026
Pennsylvania
1 review
0 helpful votes
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I want to exchange my glasses but not provided lens for blue light filter as the frame and prescription are not matched with the blue light fitler lens. However, I chose it in the web, it was accepted.

Date of experience: April 16, 2026
1 review
0 helpful votes
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I returned my order to EyeBuyDirect on 3/31 and was explicitly told then as well as the following day on 4/1—both by phone and in writing—that my refund would be issued within 3–5 business days. That timeframe came and went with no refund.

By 4/9, I still had not received anything and had to initiate multiple follow-ups. Each response provided inconsistent or incomplete information, and only later did it become clear that the 3–5 business day timeframe did not begin until after the refund was processed internally—something that was not disclosed when the original expectation was set.

While the refund was eventually completed, it required significantly more time and effort than should be necessary for a straightforward return. The lack of transparency and inconsistent communication throughout the process is concerning. Customers should be able to rely on the timelines they are given without needing to repeatedly follow up for clarity.

Date of experience: April 16, 2026
New Jersey
1 review
0 helpful votes
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Decent for the price
April 26, 2026

Glasses are decent, not sure if it's me but seems like the progressive part comes up to the regular part a bit. But decent. The nose rests seem a but flimsy and make noise
But for 100 I can't complain

Date of experience: April 16, 2026
Idaho
1 review
0 helpful votes
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Great products for great prices
April 26, 2026

I've bought regular glasses, and sunglasses, and have loved everything I have received. Prescription has always been spot on too.

Date of experience: April 16, 2020
Illinois
1 review
0 helpful votes
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Accuracy
April 26, 2026

They're pretty quick about sending off the glasses with the correct time it leaves the facility to your house.

Date of experience: April 16, 2026
Louisiana
1 review
0 helpful votes
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Website
April 26, 2026

Love them and their glasses but the website is very slow, and I have to constantly refresh.

Date of experience: April 16, 2026
1 review
0 helpful votes
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Helpful, great product!
April 26, 2026

I'm absolutely thrilled with my new eyeglasses. The frames are stylish, lightweight, and incredibly comfortable — perfect for all‑day wear. The lens clarity is excellent.

I'm genuinely happy with both the glasses and the service I received.

Date of experience: April 16, 2026
Virginia
1 review
0 helpful votes
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Will not shop ANYWHERE ELSE
April 26, 2026
Updated review

Love Eye Buy Direct. I can get many styles and eye lenses colors of choice with prescription, i've shopped other companies and brands their quality is very good. I highly recommend!

Date of experience: April 16, 2026

Great prices for great styles
January 18, 2026
Previous review

I always come back to get my eye glasses, the price and the style is always the reason i return

Date of experience: January 7, 2026