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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,833 reviews

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California
1 review
0 helpful votes
Follow Philip E.
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Glasses fit good. Great price. Will buy here any time. Thank you.

Date of experience: March 18, 2025
Arizona
1 review
0 helpful votes
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Affordable, Trendy styles
March 28, 2025

Every time I order something I am always happy with the quality of the pairs I receive. Any time I had reach out to customer service they were so helpful and understanding it just made my whole shopping experience so easy and overall gives me confidence that I can continue to return to this company time and time again. There's been no other company can deliver the same quality and reliability as Eyebuydirect has been able to provide. Thank you so much!

Date of experience: March 18, 2025
Wisconsin
1 review
0 helpful votes
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Live this site
March 28, 2025

Love the glasses, back for more. They also have a great deal I took advantage of.

Date of experience: March 18, 2025
New Jersey
1 review
0 helpful votes
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Great Experience
March 28, 2025

My glasses looked, fit and the prescription accurate exactly as described, and delivered in about 2 weeks. At 1/3 the cost of similar glasses I purchased at a local optical store. This was my FOURTH pair.I continue to be amazed and happy.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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Lenses
March 28, 2025

I ordered anti scratch and anti scratch and my glasses have always been hard to clean and they msudge really easily

Date of experience: March 17, 2025
Texas
1 review
0 helpful votes
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Thank you
March 27, 2025

I will be ordering another pair Walmart lenses just to thick.

Date of experience: March 17, 2025
Illinois
1 review
0 helpful votes
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I love the ease and quality.
March 27, 2025

I have purchased several pairs, I have enjoyed every pair I have purchased.

Date of experience: March 17, 2023
Illinois
1 review
0 helpful votes
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Worth every penny
March 27, 2025

Will be always a returning customer best prices and time to receive glasses

Date of experience: March 17, 2025
DO
1 review
0 helpful votes
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Excellent product and very friendly website. The way to set up your glasses is very easy and detailed.

Date of experience: March 17, 2025
Illinois
1 review
0 helpful votes
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Best way to get my glasses
March 27, 2025

I love the styles and prices, website is always easy to use for me and my whole family

Date of experience: March 17, 2025
Indiana
1 review
0 helpful votes
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Item tracking
March 27, 2025

I see shipping but waiting 3 to5 days to see when this arrives or will arrive is a bit off putting.

Date of experience: March 12, 2025
New Jersey
1 review
0 helpful votes
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Quick and Easy
March 27, 2025

Great selection at a more affordable price. My eye doctor wanted to charge more than double for a similar pair of glasses.

Date of experience: March 17, 2025
Louisiana
1 review
0 helpful votes
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QUICK FIX
March 27, 2025

My prescription lqcked vital info about the width of my glasses so there was some visual distortion

Date of experience: March 17, 2025
Florida
1 review
0 helpful votes
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Great quality and prices
March 27, 2025

If you are looking for every day wear and affordable pricing this is your place

Date of experience: March 17, 2025
Oregon
1 review
0 helpful votes
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Best eyeglass shopping experience
March 27, 2025

Prices are very reasonable and the frames range from modest to excitingly trendy. Entering my prescription and placing an order was simple, and my order arrived in about a week. I'm telling my friends and family about EBD!

Date of experience: March 16, 2025
Virginia
1 review
0 helpful votes
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Ok
March 27, 2025

They fram was to fragile broke same week so I did like my purchase

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Eyeglasses
March 26, 2025

I like EyeBuyDirect as it is easy to navigate and select
From a large variety of chices.
In my experience with this company I bought
5 pairs of glasses. All the glasses were made well
And were quickly delivered.

Date of experience: March 16, 2025
New York
1 review
0 helpful votes
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Great quality- fantastic prices!
March 26, 2025

I love my first pair of glasses and am now buying more! Great quality, styles, prices, and fast shipping to my door- it! We will be buying all of our glasses here from now on.

Date of experience: February 24, 2025
Vermont
1 review
0 helpful votes
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Website sucks
March 26, 2025

I have already set up an account but the system won't sign me in. I just spent 15 minutes trying to create a new account. Plus your CAPCHA drove me crazy.

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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Great deal
March 26, 2025

The glasses arrived quickly. I like them. Never had a problem with this company.

Date of experience: March 16, 2025