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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Always great glasses frome here. Great service and fast delivery.
Love this business because just now my glasses shattered into a bazillion pieces because my kids and THANKFULLY I still had my prescription saved onto my profile. Even better, they have a 2-day delivery option, I love this site, thank you!👏
Website has definitely improved and appreciated how easy the discount codes applied at checkout
Great prices and so many available for 2 day delivery! I love the color options too
Several times now I try to just reorder my old glasses. For whatever reason or another I have to go through the whole process all over again from beginning to end I lose patience. And give up. There's always a problem. Also I don't remember the date of my last experience. I think the last time I purchased glasses through I buy direct was 2 years ago.
Slow delivery. Free shipping is a slow process. Faster delivery options cost too much.
Great quality with every pair and a variety to chose from so there is always an option for everyone.
I am very satisfied with Eye Buy Direct in both the service and the quality of my eye glasses. I liked that they had me send in a copy of my eye prescription. And I was surprised at how quickly I received my glasses. Very dependable and affordable. Thanks Eye Buy Direct.
Got three pairs for $120, can't get better than that! Love it here
I love Eyebuydirect. They provide quality glasses that last at a price that I can afford. With three of us having to buy glasses at a high perscription this saves us so much money every year!
Have had great luck ordering from Eyebuydirect! Always like my glasses and they are so reasonable
Sometimes I feel the reading part of the glasses is too small and make it hard to read with the glasses I'm hoping this time that there is plenty of reading on the lense
I've always had a great experience. Fast shipping and great quality glasses for a low price.
It's getting better and better. Saved my prescriptions from a while
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I've been happy with EBD. My frames feel great for the price. They are also my favorite frames for my face that I've ever owned. When I look on other websites, they are never quite as good of options.
Easy service! Super simple and comes straight to my door super grateful
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

