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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Title says it all. I have ordered 5 pairs of glasses over time and not once has the advertised discount code actually been valid. The regular price is still decent enough to let it go, but it appears to be a bogus marketing effort
Great selection, fantastic prices, good customer service.
I have been a faithful customer for over 15 years and I probably won't buy my glasses from anywhere else EVER.
Thank you for always having so much selections! Appreciate it!
The first pair of glasses that I ordered did not stand the test of time, but I did enjoy the convenience of ordering from here, so I am trying again with a set that looks more robust.
The notes that the first customer service representative left regarding my return/exchange, were different than what I was told over the phone. I was told I would receive my new glasses once they were back in stock (clear Lindens). I called to confirm today and there were no notes regarding my glasses. Complete failure in communication from the first representative I spoke with. This is unacceptable and really made me question if I wanted to continue purchasing from the site. I like the products from EBD but I have now had 2 bad experiences when dealing with returns or exchanges.
Small frames, they kinda hurt my head. A little sight around my ears.
Reliable lens and fast shipping. Very clear lens and never had problems with the orders
I enjoy the affordable, excellent quality I receive from EBD. I use bifocals at work and tend to eventually destroy them in the normal flow of my labors. Having a low cost replacement option is wonderful.
I have had these frames for several years they broke so now I'm just buying another pair
Love EyeBuyDirect! Affordable, accurate, fast! They never disappoint.
Lots to choose from and great quality. My son and I both love our eye glasses
I have enjoyed the services and products from eyebuydirect and I and so thankful. EXCELLENT SERVICE AND PRODUCTS EACH TIME.
I have been using eyebuydirect for a few years now and quality is so good!
There's affordable price options for everyone and they always have sales to help as well definitely love this company brand and the work they do thanks eyebuydirect
Looked for new frames similar to an old favorite, loved these!
Eyebuydirect has been great! Both of my children wear glasses and the price and choices are great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members