Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,655
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,827 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Ross M.
Unfollow Ross M.
Share Review
Report Review

This company doesn't suck
April 14, 2025

I've tried so many other companies for my glasses and ALWAYS have issues. Saving $5-10 just isn't worth it. Buy with confidence that when you put your new glasses on for the first time; they will be correct (assuming your prescription is correct).

Date of experience: March 3, 2025
Massachusetts
1 review
0 helpful votes
Follow Mea P.
Unfollow Mea P.
Share Review
Report Review

Easy, fast quality product.
April 14, 2025

I was in dire need of glasses and was a bit overwhelmed by other websites. This one was had an ease of use that was self explanatory.

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
Follow Maura V.
Unfollow Maura V.
Share Review
Report Review

Keep coming back
April 14, 2025

Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
Follow BERNICE K.
Unfollow BERNICE K.
Share Review
Report Review

Happy
April 14, 2025

Nice glasses for the price that why i came back my husband like them

Date of experience: April 3, 2025
Colorado
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Thank You!
April 13, 2025

QUICK Shipping! Perfect Product. Happy as can be. Thank You

Date of experience: January 1, 2020
South Carolina
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

New glasses
April 13, 2025

Best experience yet. Easy at ordering and cheaper than getting them at the eye dr.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
Follow Lorraine E.
Unfollow Lorraine E.
Share Review
Report Review

Kind of cheap
April 13, 2025

I know they are inexpensive that's the whole point, but really cheap feeling

Date of experience: April 3, 2025
New York
3 reviews
2 helpful votes
Follow Amea S.
Unfollow Amea S.
Share Review
Report Review

My Go-To
April 13, 2025

Always a great experience and a great variety! My first choice for glasses.

Date of experience: April 3, 2025
Oklahoma
1 review
0 helpful votes
Follow Caitlan S.
Unfollow Caitlan S.
Share Review
Report Review

AMAZING
April 13, 2025

Never had a single bad experience I've bought over 5 pairs in the past 5 years

Date of experience: January 3, 2021
Pennsylvania
1 review
0 helpful votes
Follow taylor B.
Unfollow taylor B.
Share Review
Report Review

Love this site!
April 13, 2025

I've been ordering from eyebuydirect for years (here and there). Usually the promo code wouldn't work & I'd have to call to get a refund of the promo amount but this time it worked! I always would come to them because the site is so easy to use and the fashionable frames so the promo code not working never stopped me, but it being fixed now, I have ZERO complaints!

Date of experience: April 3, 2025
Massachusetts
1 review
0 helpful votes
Follow bruce V.
Unfollow bruce V.
Share Review
Report Review

Ready
April 13, 2025

Easy ordering nice selection of glasses, got them when they said i would

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
Follow Samantha Q.
Unfollow Samantha Q.
Share Review
Report Review

Great glasses
April 13, 2025

I just love the glasses. Can find what I'm looking for my style.

Date of experience: March 3, 2022
Michigan
1 review
0 helpful votes
Follow PAMELA D.
Unfollow PAMELA D.
Share Review
Report Review

Fast and efficient
April 13, 2025

My eyeglasses order came in early and I am quite happy with new glasses. They are nice quality and attractive..

Date of experience: April 3, 2025
Tennessee
1 review
0 helpful votes
Follow Douglas S.
Unfollow Douglas S.
Share Review
Report Review

Easy to purchase glasses from here, great try on feature!

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Leticia K.
Unfollow Leticia K.
Share Review
Report Review

Simple, fast and affordable
April 13, 2025

I have been a customer for over 10 years, always love the affordable frames and lenses

Date of experience: April 2, 2025
New Jersey
1 review
0 helpful votes
Follow Nicole K.
Unfollow Nicole K.
Share Review
Report Review

Excellent products
April 13, 2025

Easy and fast, Best prices ever! All styles are great modern and comfortable.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

Great, clear communication
April 12, 2025

Quickly addressed my lens issue in less than 5 mins! Great frames at an affordable price.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Tony Z.
Unfollow Tony Z.
Share Review
Report Review

Fast Shipping, great glasses!
April 12, 2025

Very happy with service and glasses. Fast shipment. Plenty of styles to select.

Date of experience: April 2, 2025
Nebraska
1 review
0 helpful votes
Follow Kat K.
Unfollow Kat K.
Share Review
Report Review

Easily to navigate, easy to check out and of course the affordability!

Date of experience: January 2, 2018
Virginia
1 review
0 helpful votes
Follow C K.
Unfollow C K.
Share Review
Report Review

Easy process
April 12, 2025

Very easy to put in an order, I manage eyeglass orders for all my family, including my parents. They just need to provide the prescription to me and with that, the process is easy.

Date of experience: April 2, 2025