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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,658
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,864 reviews

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Idaho
1 review
0 helpful votes
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I will love these when I get them I have a great experience before

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Love EyeBuy Direct!
April 23, 2025

I have had wonderful experiences with this company. I love every pair I receive, and they are excellent quality and price.

Date of experience: April 13, 2025
Puerto Rico
1 review
0 helpful votes
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I didn't have a good experience.
April 23, 2025
Updated review

Hi: The glasses were for my son. First, he tried them on using the Try On app, and they arrived too small. The glasses were returned without a problem. But then I chose other ones, and they sent me messages saying they didn't have any. Then, they said the lenses didn't fit, and then they said the color of the frames didn't fit either. In the end, I had to ask for the money back and buy the glasses elsewhere.
Attn. Santiago Durant

Date of experience: April 7, 2025

Good experience
March 30, 2025
Previous review

Good experience.

Date of experience: March 20, 2025
Illinois
1 review
0 helpful votes
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One and done - I believe i purchased 5 pair last time as my grands LOVE TO TAKE THEM OFF MY FACE and break them. They're older now and so am I ~ I need progressive lenses too

Date of experience: January 1, 2020
Washington
1 review
1 helpful vote
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Quality glasses great prices!
April 23, 2025

Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Affordable style
April 23, 2025

I get all my glasses here. I tend to ruin mine often so expensive glasses are just not worth it for me.

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Amazing site!
April 23, 2025

Love my experience every time I order! I won't go anywhere else for glasses after finding this site! So reasonable and easy to navigate!

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Scratched lenses
April 23, 2025

My last pair of glasses I ordered scratched so bad it hindered my vision so not getting any special coating this time. I'm trying one more time even when it states the glasses are scratch resistant.

Date of experience: April 10, 2025
Massachusetts
1 review
0 helpful votes
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Exchange was super easy
April 23, 2025

The glasses I ordered were too big for my face. I was able to exchange them for another pair without any issues. Customer service was fast, pleasant and helpful. My new glasses arrived quickly and are perfect. I will order again!

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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I love Eyebuydirect
April 23, 2025

Since I can remember I've only purchased through eyebuydirect, vision insurance can be so predatory having you pay for one pair of glasses the same price you can pay for multiple

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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Good!
April 23, 2025

The only issues I had were user error! I ordered a pair for myself last year, which took me@ least a week, now was easier since I had done it before. Thank you

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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The response was very quick and easy they took care of my problem

Date of experience: April 13, 2025

Great
March 30, 2025
Previous review

Loved the frame however the nose guard came off and couldn't replace

Date of experience: February 5, 2025
New Hampshire
1 review
0 helpful votes
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Great price good glasses
April 23, 2025

I needed some spare glasses and didn't want to pay a lot. Eyebuy drew me in with a buy1 75% off sale. 2 pairs of cute no line bifocals for $150. Just as good as the ones I spent hundreds on.

Date of experience: April 13, 2025
New Mexico
1 review
0 helpful votes
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Buying glasses made easy!
April 23, 2025

Great selection, easy to add prescriptions, great service and the best prices!

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Great products, easy process!
April 23, 2025

I've always been happy with the quality of glasses and price

Date of experience: April 12, 2025
Minnesota
1 review
0 helpful votes
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Great experience
April 23, 2025

It's incredibly easy to navigate the site and find great eyeglasses and sunglasses, and the prices are too difficult to beat anywhere else.

Date of experience: April 12, 2025
Massachusetts
1 review
0 helpful votes
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Great price
April 23, 2025

Easy to order, lots of choices and great quality for affordable prices

Date of experience: April 12, 2025
Texas
2 reviews
0 helpful votes
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Have used eyebuydirect for several years now. Love the selection, great quality and the price is just right. Means I can buy a variety of glasses for the price of one pair from other places.

Date of experience: April 12, 2025
Washington
1 review
0 helpful votes
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Love my glasses
April 22, 2025

I get so many compliments and the ship time cost and effectiveness of the lenses are all that I need and needed I appreciate this site for it's simplicity thank you!..

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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Great
April 22, 2025

Very satisfied with all my purchases and coupons! Love my glasses

Date of experience: April 12, 2025