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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,851 reviews

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New York
1 review
0 helpful votes
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Beautiful frames quick delivery
April 24, 2025

Received two pairs of prescription glasses and they are perfect so I ordered more

Date of experience: April 14, 2025
North Carolina
1 review
0 helpful votes
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Good glasses at a reasonable price
April 24, 2025

Same as todays experience. Quality all the way.
I like them and their is nothing else to say

Date of experience: April 14, 2025
Maryland
1 review
0 helpful votes
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Awesome Choice
April 24, 2025
Updated review

I've worn glasses for over 3 decades and for the first time ever, I purchased rimless frames. They were an awesome choice especially for people like me with a low nose bridge and a strong prescription (mine includes progressives). The rimless frame is super lightweight, attractive, and they stay in place. As far as style is concerned, the frames are so low profile that you don't need to accessorize around them. I wouldn't say they blend into your face so that they are not noticeable but they complement in such a subtle way that you don't have to worry whether you made the right choice with selecting a style of frame. It is almost like you can't really go wrong.

Date of experience: March 27, 2025

Primo
April 2, 2025
Previous review

I purchased a pair of rimless glasses (Primo) for the first time after decades of wearing glasses and I love them! They are super light weight, non-slip -- excellent for low bridges, good looking/sleek, and my "go to" style going forward!

Date of experience: March 3, 2025
Wisconsin
1 review
0 helpful votes
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Ordered with a new prescription but the strength was slightly too high - the prescription was changed by Doctor to reflect and EyeMed remade the lenses after we returned the frames! Excellent quality and service.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Gave me wrong prescription
April 24, 2025

Not happy with my glasses had to send them back. Didn't make the correct prescription that was given to them

Date of experience: April 7, 2025
South Carolina
1 review
0 helpful votes
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Great style, price & convenience
April 24, 2025

Love the prices, convenience, & style. I have bought a lot of glasses from this place! 🙂

Date of experience: October 10, 2024
New York
1 review
0 helpful votes
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Have bought at least five pairs, all fitted well with correct prescription.

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Easy, fast, quality and cheap!
April 24, 2025

This is a great way to get glasses! Had a question about order--was helped in short order and able to get my daughters order finished.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Lindos espejuelos
April 24, 2025

Recibí un par de espejuelos de excelente calidad que me gusta como lucen en mi rostro. Gracias por sus servicios

Date of experience: December 19, 2024
Arkansas
1 review
0 helpful votes
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I've been impressed so far!
April 24, 2025

No bad experience, love the customization options and quality of the glasses.

Date of experience: April 13, 2025
Illinois
1 review
0 helpful votes
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Quick
April 24, 2025

Easy to search and order. I hope the quality is just as great.

Date of experience: April 13, 2025
Tennessee
1 review
0 helpful votes
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Great glasses at a great price!
April 24, 2025

I ordered my first pair of progressive glasses through this company. They were far superior to the second pair I ordered from a competitor. Today, I'm a returning customer because the quality is great.

Date of experience: August 13, 2024
Idaho
1 review
0 helpful votes
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I will love these when I get them I have a great experience before

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Love EyeBuy Direct!
April 23, 2025

I have had wonderful experiences with this company. I love every pair I receive, and they are excellent quality and price.

Date of experience: April 13, 2025
Puerto Rico
1 review
0 helpful votes
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I didn't have a good experience.
April 23, 2025
Updated review

Hi: The glasses were for my son. First, he tried them on using the Try On app, and they arrived too small. The glasses were returned without a problem. But then I chose other ones, and they sent me messages saying they didn't have any. Then, they said the lenses didn't fit, and then they said the color of the frames didn't fit either. In the end, I had to ask for the money back and buy the glasses elsewhere.
Attn. Santiago Durant

Date of experience: April 7, 2025

Good experience
March 30, 2025
Previous review

Good experience.

Date of experience: March 20, 2025
Illinois
1 review
0 helpful votes
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One and done - I believe i purchased 5 pair last time as my grands LOVE TO TAKE THEM OFF MY FACE and break them. They're older now and so am I ~ I need progressive lenses too

Date of experience: January 1, 2020
Washington
1 review
1 helpful vote
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Quality glasses great prices!
April 23, 2025

Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Affordable style
April 23, 2025

I get all my glasses here. I tend to ruin mine often so expensive glasses are just not worth it for me.

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Amazing site!
April 23, 2025

Love my experience every time I order! I won't go anywhere else for glasses after finding this site! So reasonable and easy to navigate!

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Scratched lenses
April 23, 2025

My last pair of glasses I ordered scratched so bad it hindered my vision so not getting any special coating this time. I'm trying one more time even when it states the glasses are scratch resistant.

Date of experience: April 10, 2025