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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,895 reviews

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Oregon
1 review
0 helpful votes
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Great pricing, great inventory, what more could a customer ask for?

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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I lost my glasses right before a car club ride to the Texas Hill Country to drive twisty, steep roads. I placed an order for new single vision lenses. I was told they'd arrive in 2-3 business days, meaning they may or may not arrive in time to leave for my trip. I explained my situation and the glasses arrived before 11 am the NEXT day! I was thrilled; had a blast driving the Twisted Sisters and I'm back on Monday ordering progressive, transitions. Thank you EBD!

Date of experience: April 23, 2025
Puerto Rico
1 review
0 helpful votes
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I'm very pleased with the glasses and sunglasses I purchased. They were able to make the lenses with progressive readers, prism correction, and the latest Transitions photochromic lenses. Premium frames and a great price made this an unbeatable experience.

Date of experience: April 28, 2025
California
1 review
0 helpful votes
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Easy to order and great prices
May 8, 2025

I can always find a nice pair of glasses for a great price on Eyebuydirect! The arrive quickly and come in a nice pouch and box.

Date of experience: April 28, 2025
Georgia
1 review
0 helpful votes
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The price point and process for EyeBuyDirect glasses has been great! I'm a returning customer, because I've just not found quality at a decent price like this anywhere else.

Date of experience: April 1, 2024
Colorado
1 review
0 helpful votes
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I had problems with vision in one lens. After having it checked at my Optometrist office the prescription in the lens was not correct. Eyebuydirect made a new pair of glasses with the correct description and they are perfect now. It was a quick easy process.

Date of experience: April 28, 2025
Puerto Rico
2 reviews
0 helpful votes
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Great quality and fast shipping. Nice fitment. As described.

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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Great
May 8, 2025

I was very satisfied with the glasses I ordered! They came quickly

Date of experience: November 24, 2023
California
1 review
0 helpful votes
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Real good in all aspects
May 8, 2025
Updated review

I was very pleased with the frames looks, quality & fit on my face and the prescription lenses were excellent.

Date of experience: April 27, 2025

It took awhile but I feel confident I did it right
April 14, 2025
Previous review

It took awhile but I feel confident I did it right.

Date of experience: April 3, 2025
New Mexico
1 review
0 helpful votes
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Very great and affordable
May 8, 2025

Absolutely love all my glasses. Great quality and affordable. Overall great service!

Date of experience: April 27, 2025
Colorado
1 review
0 helpful votes
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The ONLY place to buy eyewear!
May 8, 2025

I'm so happy I got reccomended to this site! It has literally saved me hundreds, if not thousands of dollars. Retail eyeglasses are a total scam! There's so many styles to choose from, and all of the pairs I have ordered are comfortable, well made, and have lasted as long as any glasses I've paid 5x as much for. I buy an extra pair each time just to keep in the car for emergencies. Thankyou so much!

Date of experience: April 27, 2025
Georgia
1 review
0 helpful votes
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Very easy to purchase
May 8, 2025

I ordered 2 pairs of prescription glasses. Process was very simple and glasses were well priced.

Date of experience: April 1, 2025
Indiana
1 review
0 helpful votes
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Ok
May 7, 2025

It's was just okay. Not too horrible but not great. All my glasses will probably come feom here

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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The glasses arrived later than expected and I was traveling internationally. The pair that did not fit was past the return window when I got home. It was very heavy and caught on my hair.

Date of experience: December 19, 2024
Tennessee
1 review
0 helpful votes
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Accesible lens
May 7, 2025

Good experience and reasonable price on lens and frames for everyone

Date of experience: April 27, 2025
New York
1 review
0 helpful votes
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Great value / Solid support
May 7, 2025

Quality Has been great, prices offer good value and when I had an issues they were super helpful in resolving it,

Date of experience: April 27, 2025
Massachusetts
1 review
0 helpful votes
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Misleading sale prices
May 7, 2025

You said BOGO meant any frame over $15 excluding upgrades on lenses, so I expected to get $15 off, which was the frame cost (it says free basic lenses no $15 for frame and basic lenses) so you are lying about the actual cost of the lens. Just be more precise, honestly matters. Maybe create a calculator to help people understand the costs

Date of experience: April 27, 2025
Illinois
1 review
0 helpful votes
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We Come Back
May 7, 2025

Choice, ease and price
We've used this sight several times with great success

Date of experience: April 27, 2025
California
1 review
0 helpful votes
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User friendly
May 7, 2025

Love being able to try on, see reviews. Simple clicks. Thank you!

Date of experience: April 27, 2025
Indiana
1 review
0 helpful votes
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I love it
May 7, 2025

Love being able to do this from home and really love the prices

Date of experience: April 27, 2025