EyebuydirectReviews 1,058

This isn't my first time buying with eyebuydirect, and I honestly come back because the perks and frames are fantastic. I noticed the newer feature showcasing the 'similar to this style' options, and I think it's super cool!

Clear website. Fast and accurate and easy ordering experience.

Great quality, easy to order, Quick delivery. Very happy overall.

The site is easy to navigate. It is very straight forward, and simplifies the task of acquiring a new set of glasses.

I wanted the John Lennon look so I decided to go with the Abazam glasses. My biggest concern was the price for 1.67 index lenses with transitions--but I was very satisfied with the price and the purchase!

Highly recommended!

Only place i purchase my glasses
This is the third time. I always love my glasses

Quick and easy, from the comfort of my home. Love it!

I have been using EBD for myself and family for years and have never had a problem with ordering or the quality of the glasses.

The website is very easy to follow and received the glasses in a very timely manner. Good quality product for the low prices you pay. The nice packaging goes above and beyond. Makes you feel like you are buying from a high end optometrist. Love your website, your product and the fast shipping.

One of the easiest processes ever. I punched in my perscription and picked my frames using the system provided to see yourself in the frames and it was done. Plus there was a postal strike and Eyebuydirect used common sense and sent the glasses by courier and I had them on my head in less than a week. For the first time wearing fulltime glasses in my late 50's, the experience with this company was awesome.

It was fairly easy to negotiate. Found a frame I loved did the measuring it was perfect and ordered it. Very simple to do

User friendly online selection and helpful chat and in person phone call made it easy to order my ORANGE ZIP frame and progressive lenses.

Great service 👌
Variety or product to choose from
Time frame

Yeah, it was easy enough to order. The glasses are good except the nose bridge pieces are very loose and rattle quite a bit. I'm nervous they will fall off.

The original prescription was submitted with two wrong values. I believe that this was my mistake. Following my submission of a second prescription through the online form I received a second pair of glasses that are perfect and I am enjoying wearing them very much.

It is 4:00PM CST on December 31/2024. There was no live chat, or someone to talk too when I needed help with my PD question. Fortunately Zenni had a digital ruler available and it answered my question. Please get a digital ruler or have someone around 24/7 as claimed.

Website wasn't working properly at first. I couldn't try things on. Then when entering my prescription information it kept erasing my info before I could save it.

Finally made order and had to immediately call to change part of address to not include PO Box (that part auto filled and I didn't see it). They said they removed it but then after waiting for over 2 weeks was told that purolator doesn't deliver to rural addresses or PO boxes. THAT WAS WHY I CALLED TO HAVE THEM FIX THAT PO BOX. Plus purolator DOES deliver to rural areas because I see them all the time. Agent told me that he could offer me % off in case I do actually receive the glasses. Ummm the glasses were never even sent according to him or the website. Plus it took me contacting them a handful of times BEFORE they even told me there was an issue ans they wouldn't be sent. So I asked for refund because I absolutely need my new prescription. Now I have gone extra weeks of bad headaches because I'm wearing a prescription that is no longer suitable for my eyes. I wanted this to work so badly because I find that they have some of the nicest frames for progressive lenses at very reasonable prices. Now I have had to go to zenni who doesn't have nearly as nice frames for me. Disappointed doesn't even begin to describe how I feel about all of this.

Ordered November 19th, it is now December 17th and I still have no tracking number. Have contacted them twice, online chat was absolutely useless, email was simply an acknowledgment of them still not being shipped, no shipping date available and the only offer to refund my $10 shipping cost. A friend ordered two days after me and received theirs 10 days ago. Not likely to be a return customer at this point.

J'ai commandé 2 a sire de lunettes et les verres nos sont pas a ma vue ils ont demandé une photo avec les lunettes que j'ai envoyé et ils on envoyé un une seul autre paire même pas la bonne couleur et les verres ne sont pas encore correcte.
Je veux un remboursement et ils essaient de m'en envoyer d'autre
NON je veux être remboursé