On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good shopping experience
The prescription is good. I see well.
Thanks
First time buying glasses online. Today is my birthday and thought I would get some stylish glasses for my birthday. I have a schedule that has me work 2 weeks away from home at a time. It took about 2 weeks to get the delivery. Since I was at work in the middle of my 14 day shift, they arrived in Edmonton, Alberta, Canada one week after I arrived home from work. Although I was nervous to order glasses online, I am so happy that I ordered from EYEBUYDIRECT.
First time buying glasses online. Today is my birthday and thought i would get some stylish glasses for my birthday. I have a schedule that has me work 2 weeks away from home at a time. I hope my glasses arrive to my home when I am home.
Easy peasy, the customer service was amazing after my husband's glasses broke one week after receiving it. We got a replacement, no cost, only shipping.
Quick and easy. Took a while to ship but once it shipped it arrived quickly.
Thank you for everything. Great experience, staff support is excellent. Keep up the great work.
Quick and easy. I had cancelled one pair but you sent both pairs.
Terrific. Great customer service. Took care of the mistake I made placing my first order. Absolutely will recommend to our friends.
Very polite and helpful. Satisfactory service. The glasses are comfortable.
I like almost everything. But I don't like the "try on". I suggest the Zenni kind of Try On.
Super service et livrer dans peut de temps et très satisfait des 4 paires de lunettes
Easy to sort into the styles I know look good on me and trying them on first is amazing.
Great glasses. Exceptional customer service. No issue with refund if required.
Even though I couldn't use the promotions I was receiving the app was easy to use. I found the frame the suited me easily. The prescription was easy to enter. The time I received my glasses was fast and efficient.
Disappointed that it wouldn't accept any of the coupons/promotions codes that I was sent. I would of purchased another pair if I was able to use any of the discount codes but since they were all false I was not impressed.
You had my sizes and everything. I got prescription sunglasses and glasses, polarized and all that. Both under 150$.love them
Was way easier than I thought! And the glasses are perfect.
Tout c'est bien passé mise à part le temps de livraison qui a été longue.
Ce n'est pas la première fois que j'achète en ligne mes lunettes avec EyeBuyDirect.
Des montures à la mode ou encore qui sortent de l'ordinaire et de qualité.
I LOVE my new glasses! They arrived well packaged and very quickly, the prescription is correct and the frames fit well. I saved hundreds of dollars shopping at EyeBuy Direct. Will definitely refer my friends and will purchase again.
All good. If these glasses are as good as I hope they are, I will order more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members