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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,056 reviews

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Canada
1 review
0 helpful votes
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Happily Impressed!
August 2, 2023

Needed advice on reading my prescription, contacted via online. Helpful and informative.

Date of experience: August 1, 2023
Jamaica
1 review
0 helpful votes
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4.5/5
August 1, 2023

It was great however. I received 2 pairs of glasses with no cleaning cloth. Otherwise, the glasses are great quality. Im happy with them.

Date of experience: August 1, 2023
Canada
1 review
0 helpful votes
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Great product for a great price
July 31, 2023

You can't beat the price and the quality is good. Definitely would use again. Follow what they have on their website and it was quick and easy.

Date of experience: July 31, 2023
Canada
1 review
0 helpful votes
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You get what you pay for
August 29, 2023

Original order was scratched, replacements were fine.

Date of experience: July 30, 2023
Canada
2 reviews
0 helpful votes
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Great Prices!
July 30, 2023

The whole experience of buying glasses online was a new concept to me, but, overall a very good one! I received exactly what I ordered, I do a lot of online shopping & this is a very rare experience!

Date of experience: July 29, 2023
Canada
1 review
0 helpful votes
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I love my glasses
July 28, 2023

It was easy to order glasses. The glasses arrived within two weeks and very affordable

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Easy of browsing & option selecting. Great value & so many awesome choices of styles & materials to chose from.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Great range of styles and options and incredibly reasonable prices plus my individual prescription saved on my account. Web design is intuitive. It just works. The product is really good.

What I'm not keen on is the made in China bit and the aggressive email marketing campaign.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Above its price
July 27, 2023

Easy to order and perfectly good glasses at a fraction of the cost.
I was impressed with the prescription glasses and the prescription sunglasses.
I paid about as much for the two glasses as I did for my eye exam for my previous ones...

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Bonne compagnie
July 26, 2023

TOP DE LA QUALITÉ rapport qualité prix excellent je le recommande à ma famille et aux amis.

Date of experience: July 26, 2023
Canada
1 review
0 helpful votes
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Good service
July 26, 2023

Even if item isn't arrive, I'll give 4 starts. Item still missing

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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Love my glasses
July 26, 2023
Updated review

Very easy to do and I love them, we have bought many times from eye buy direct good service. No complaints

Date of experience: July 25, 2023

Eye glasses
May 28, 2023
Previous review

Awesome I know I will be happy with them lots of choices and they arrive quick

Date of experience: May 28, 2023
Canada
1 review
0 helpful votes
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Love love love
July 25, 2023

Thank you for making cute affordable glasses! Would definitely buy again.

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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Bang for your buck
July 25, 2023

This is the second order that I have placed with eye but direct. I really like the selection and the affordability.

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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Decent Specs
July 25, 2023
Updated review

Please bring back old selections.
However, these glasses (Theory) are great

Date of experience: July 25, 2023

Please bring back old selections
July 29, 2023
Previous review

Please bring back old selections

Date of experience: June 29, 2023
Canada
1 review
0 helpful votes
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Website was easy to navigate. After sales service was very helpful in giving me shipping information.

Date of experience: July 24, 2023
Canada
1 review
0 helpful votes
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Selection is poor for certain cheaper selections. Rejection is never revealed until after selecting recommended frames and selecting lenses. Then you have to start over with recommended frame selections only to get rejected after the process.

Date of experience: July 22, 2023
Canada
1 review
0 helpful votes
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Website experience
July 22, 2023
Updated review

Found it frustrating to use the website - had to re-enter specifications several times. I was going to
But prescription sunglasses but gave up.

Date of experience: July 22, 2023

Easy to use website
June 26, 2023
Previous review

Easy to use website

Date of experience: June 26, 2023
Germany
1 review
0 helpful votes
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Very satisfied
July 21, 2023
Updated review

Glasses shape didn't fit my face shape. Allowed to return and exchange for another brand

Date of experience: July 21, 2023

Kept loosing item in my cart
July 23, 2023
Previous review

Kept loosing item in my cart. Had to continue go back and reenter. Same issue when trying to pay credit card Information kept disappearing

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Lunette
July 21, 2023

Je suis un acheteur récurrent, super qualité et service

Date of experience: July 20, 2023