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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Came on time and installation was easy! Thanks will definitely order from you again!
Received one rear shock with a damaged air valve and thread protectors in pieces. Should consider better packaging for shipping
Tom,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Kelly
I was told that I would have this item Saturday. It still doesn't show picked up.
Hello Michael,
I apologize that you did not receive your order within the 1 business day that you paid for. I see you have already chatted into our customer service department and they have assisted you with this order and refunded you the 1 day shipping cost that you paid for. You should of received an email confirmation on this as well. If there is anything else we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
Great price. Fast shipping. One stop shop for all your Jeep needs.
Little tedious to install- about an hour each side. Jeep WK2. Wiring harness in the way made it take longer. Good fit and works well so far- just installed it a few days ago
The starter didnt get here yet. Paid the $9.99 for delivery in 24 hours. It got flown to Saint Louis. That was good. Got sent to a UPS center in East Alton, IL early this morning. A little after 8am they said they have it but I wont be getting it until Monday between 12:30pm-2:30pm. They're only 30-45 minutes away. So 🤷🏻 I blame UPS.
Light up cover is excellent quality and looks great!
You need someone with a little experience with wiring to help.
The order hasn't come in but I get an email about leaving a review every single day.
On December 21, I ordered the red rock foot rests and the Barricade round adventure mirrors for a 2019 Jeep Wrangler. I paid the reasonable cost. They gave for two day shipping and on December 23. I reached out via chat to see about the status of my order. The customer service rep was incredibly helpful and very quick without me asking and without hesitation they issued a $10 credit because my order was delayed briefly. I look forward to working with extreme terrain in the future and highly recommend them to anyone in the market for automotive parts and accessories.
Everything was very fast and good, as always thanks extremely terrain and american muscle
While searching for Rain guards for my 2025 Tundra and came across your open box clearance. The rainguards were in my price range so i went for it. To days later they arrived at my house.
The packaging was not so great hopefully from shipping but the items were not broken that i could tell.
Well worth the price for sure
It works as it should. I borrowed this same setup from a friend and traveled approx. 3,000 miles. Worked great so I bought my own
The website is very informative. I love that there is a video available to show the step by step installation. The shipping was fast. Will definitely order from here again!
Product is great, fast shipping and installation was easy thanks to informative video provided on website. Looks great!
Quality and customer service is great!
Packages have come quickly and not abused!
Great job lades and gentleman!
I sadly, the part that I received was no different than a $30 part off of Amazon. Neither one of them worked correctly. So I thought the $100 part would be a higher quality but. What's the same as a $30 part of a Amazon?
Hello Jerry,
I apologize that the product was not the quality you were expecting and it did not work correctly for your vehicle. I have issued you a voucher to use on your next purchase online or over the phone with us in hopes that you will continue to do business. If you would like to use the customer portal to start your return which is orders.extremeterrain.com or you can contact me directly at ext 1896.
Thank you,
Allison
Good first time order. Correct and on time. Notifications were updated
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brian,
I just sent you a follow up email regarding this review, please respond to it at your earliest convenience and we will look into this further.
Thank you,
Allison