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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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This guy was amazing and knowledgeable once again, made sure I had the right parts to make my vehicle.
Everything was packaged really well. Nothing looks broken.
Product got delivered 3 days earlier than expected, it came with adapters for various threads, and even had QR codes for install videos which were very straight forward and easy to follow.
Best place to shop for jeep parts and accessories! Love that they have install videos available!
Good service and quick shipping I would definitely be buying again
I put the lift on it took 6 hours. Looks great but the instructions were terrible and the parts are not labelled at all several bags not labelled. I would recommend revamping the instructions and label parts to list what goes where.
Placed an order for a cold air intake. Received my order within three days. Simple install, very happy with my purchase.
I purchased LED headlights, taillights, and fog lights from Raxiom through Extreme Terrain, and I couldn't be happier. The quality of these lights is exceptional, and they've completely transformed the look and functionality of my Jeep 4xe. The installation process was straightforward thanks to the detailed instructions, and the lighting performance is amazing—bright, efficient, and perfect for nighttime driving. Highly recommend Raxiom for anyone looking for reliable and stylish lighting upgrades!
I ordered this before Christmas and Fed Ex said they had to investigate a sticker was crumpled. That put the Package late by 1 week.and bottom of box was ripped open. I have no idea is anything was missing.
Fits great, shipping was fast.10/10 Recommend to anyone. Great customer service.
Very disappointed in your product. The directions were horrible. This appeared to not be my year jeep. The fit was loose and not good quality. I would not recommend
Hey Paul,
I am sorry to hear that you are not happy with your Roll Bar Cover for your jeep, if you would like to discuss the issues you are experiencing with this or start the return process you can give me a call directly at ext 1896. Also, I have issued you a voucher to use on your next purchase online or over the phone. We appreciate you taking the time to write this review and let us know.
Thank you,
Allison
Good experience tire cover well made, fair price,fast shipment!
I paid extra for 2 day shipping which meant the windows should have arrived on Saturday. Instead, they're still not here.
Hey Christi,
I apologize for any confusion with the shipping timeframe, 2 day shipping refers to 2 business days to have the order delivered on Saturday you would need to select Saturday delivery which is available depending on fed ex and your area. As a one time courtesy I went ahead and refunded you for the 2 day shipping cost and you should receive a confirmation email on this as well as see your refund back to your original method of payment within 3-5 business days. If there is anything else we can assist you with please do not hesitate to reach out.
Thank you,
Allison
Came on time and installation was easy! Thanks will definitely order from you again!
Hey Brian,
I just sent you a follow up email regarding this review, please respond to it at your earliest convenience and we will look into this further.
Thank you,
Allison
Received one rear shock with a damaged air valve and thread protectors in pieces. Should consider better packaging for shipping
Tom,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Kelly
I was told that I would have this item Saturday. It still doesn't show picked up.
Hello Michael,
I apologize that you did not receive your order within the 1 business day that you paid for. I see you have already chatted into our customer service department and they have assisted you with this order and refunded you the 1 day shipping cost that you paid for. You should of received an email confirmation on this as well. If there is anything else we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Doddie,
I have located your order and do see it was delivered on 12/27 by Fed ex finally, I apologize for the delay and any issue with the delivery caused by fed ex. I have issued you a voucher to use on your next purchase online or over the phone. If there is anything else we can assist with please do not hesitate to reach out to us.
Thank you,
Allison