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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Some items do not come with all the necessary addendums (turn signals for fenders, etc.), so do not assume that everything pictured is included.
I mean the quality is there but WOW do they absolutely bombard you with ridiculous amounts of spam. Absolutely destroyed the experience and. And made not wanna shop here again
Tried several times to get some technical information/specifications through chat and the rep disconnected. They did get my email but never followed up. Then the constant spamming of my email started, multiple times a day. I did order from them because I couldn't find it anywhere else. The spamming continued and I have now unsubscribed and probably won't deal with them again.
Hello John,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We appreciate the feedback we receive from our customers and the feedback helps us understand the products and services our customers would like us to offer.
We searched our email inbox for your emails asking to technical assistance and I do apologize I was unable to locate a chat or email request. If you would like assistance, please contact our Customer Service at 1-610-990-4559 and they will be happy to assist you.
We do apologize for the number of marketing emails that you received. We did confirm that you were unsubscribed at this email address, from receiving additional marketing emails. Please note, if you place a new order, you will still receive emails regarding the shipment of the order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Joe S. Was incredibly helpful and knowledgeable. He was efficient and made my order simple even though it was somewhat complex. He was one of the nicest workers I've come across with any company I've ordered from. You better hang on to him!
The customer service chat was very helpful and extremely patient with helping me get an order done online. I really appreciate their patience since i'm not computer savvy.
Purchased a front and rear steel bumper for my wrangler. Arrived on time with no damage to the box! Everything was as advertised with both bumpers.
Good match of tubular side steps for our Tacoma. Easy to install, very straightforward and a real upgrade to the truck.
Much more of a realistic price too without having to go through a dealership.
Tried to order from my phone but wouldn't let me. Had to wait till I could get to a computer and do it now my order will be shipped a day later because of it.
Hello Donnie,
Thank you for your recent order and for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We apologize for the issues you experienced while attempting to place your order while using your phone,
We are unsure why you were experiencing issues but would like to look into this situation further. If you could send an email to [email protected] an share with us the issues you were experiencing. We work hard to make our platforms easy for our customers to use to view items and place orders and the feedback we receive from our customers will help us to make any improvements to the products and services we offer to them. We are working on having our ExtremeTerrain App back up and running shortly.
Due to this situation and to thank you for being a valued customer we issued a promotional credit to your account and this can be used on a future order. Please note, this credit is valid until 4/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Have ordered several things for my jeeps and trucks great quality and service. Don't believe I've ever had delayed delivery or any issues with the products ordered.
My previous experiences with Extreme terrain have been really convenient and each item is of great quality. The prices are always great and I look forward to continuing to purchase for all of my Jeep needs/wants.
My purchase was really quick and convenient.
I keep experiencing using my Ex cash rewards. Seems I always have to talk to someone. Don't mind that but just tell me so I don't go thru the process only having to do everything over again. But Bri you are not paying enough. She was quick fast. Now just waiting on product to install. Thanks
I bought a brief top on line for my jeep. Courtney A was so helpful and patient with all my questions since this was my husbands Jeep who has gone on to heaven. I know nothing about them. Thanks Courtney for all your help
I have purchased a few times before with ET with no issues... Until my last experience. I had mistakingly ordered the wrong item and didn't realize it until a few hours later. When I tried to cancel the order and purchase the correct part I couldn't. Website said that it was too late and the purchase was being processed and shipped. I have experienced other retailers that have I very short window (hours) that they will honor a cancellation. I was not aware of this and now have to wait for receive the item so that I can return it on my expense. To me this practice is not very consumer friendly.
Hello Michael,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We first would like to thank you for being a member of our Military, Medical and First Responders Cashback Program. We created this program to thank you for your service to our country and our communities.
It is our goal to have orders packaged and shipped to our customers in a timely manner. Once an order is placed, there is about a 30-60 minute timeframe before the order locks and we are unable to cancel the order once they lock. This allows us to lock the order and prepare it for shipment most times, we do this the same day.
If you would like to set up a return for the Hood Grille Insert with Lights please contact us and we will be happy to assist you in setting up the return.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Well I have ordered 13 or 14 times from hear... now I'm pain n butt sum times. N they took it n stride they were helpful on making sure u get right part quickly
Ever time I have a question bout a product they always point me m right direction with affordable parts n quick delivery
I have a Jeep Wrangler and a Tacoma. I am confident items will fit because of the option to switch vehicles. The variety of products and easy to use website makes shopping for mods more enjoyable. I really like the customer pics.
1st front diff skid plate didn't fit even though a different rep said it would. Disappointed but return went well and lady found the drain plug issue :). Part was well made though. Waiting on second one that they say fits. Come to find out gladiator rubicon 2025 at least mine doesn't have a diff drain plug which requires a different skid plate. Will see if this one fits
I was pleased with the variety of products offered by Extreme Terrain and I received my order in just 2 days. Unfortunately the item I got did not fit my jeep even though I put in the right trim. Luckily this minor setback won't discourage me from shopping here bc I'm sure they'll make it right
Never have had any problems with online ordering and as always items are shipped quickly and arrive quickly. I've ordered many items for ET and will keep coming back as my needs advance.
One of the four wheels I received had a one inch scrape on the outer rim of the wheel.The paint is chipped down to the metal. I'll probably have to purchase some touch of paint to fix it. I did pay extra money for the shipping insurance but have yet to hear anything. I have sent two emails already. On a positive note the shipping was pretty quick though.
Hello Andrew,
Thank you for taking a moment to share you feedback with ExtremeTerrain regarding the damage to one of the Rough Country Steel Gloss Black Wheel; 17x9; that you recently ordered. We were sorry to hear that one of the wheels you received was scratched up, We appreciate you reaching out to us regarding this issues.
We do show that you contacted us and we reached out to Rough Country and they shipped a replacement wheel to you. The tracking number is 500752148074 via Federal Express. We show the expected delivery is set for tomorrow 1/21/2026.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I visited with Mathew Helvey, Sales on several occasions while researching accessories for my Jeep. On all interactions, Mr. Helvey provided professional responses and great information relative to the accessories I was planning on purchasing. I have also spoken with David W. Also in Sales who conducted himself in a professional manner with full intent to assist me in my request for information. The site provides a great variety of Jeep accessories at different price levels allowing the customer to budget appropriately.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello,
Thank you for taking the time to share your feedback with us regarding your recent service experience. We were disappointed to hear that you have been receiving multiple marketing emails. I
Understand that a crowded inbox is frustrating.
We were unable to locate an account with the information provided in your review, but to unsubscribe from these emails you can select the "Unsubscribe" link at the bottom of one of the marketing emails, and this will remove you from the list. You may also contact our Customer Service and they will be able to assist you with this correct.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy