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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Wheels and tires came mounted perfectly and two days early.
I didn't think to order these from you guys but seeing all the reviews and seeing you guys have amazing customer service and ever I could think of for my jeep I decided and I'm very happy
Le produit est de très bonne qualité mais la boîte est de très mauvaise qualité et presque perdue mon sac avec mes coussinets
Easy and quick. Everything on the website is categorized in a easy to find way. Quality products for a good price.
Very fast shipping also very helpful customer service
Great experience shopping with this company. Product was delivered fast.
Shopping was easy delivery went well, installation not so much. None of the bolt holes on the shroud lined up. I had to install one bolt then force it into conformity then drill all other holes. There is a lip on the inside of the air cleaner that only allows the filter to slide so far onto the intake tube. I slid it on and clamped it as the instructions said. I drove less that 20 miles and checked it. The plastic/rubberized receiving tube on the filter had ripped nearly all the way around leaving a huge gap where I was sucking air. I had to remove the filter and take a razor knife to remove the lip inside the filter. I then slid it farther onto the intake tube, re-clamped it into place and wrapped it in aluminum duct tape. Not a picture you would want on your website. Hopefully i did not suck any foreign objects directly into my intake in the amount of time i had no filtration. No engine issues yet!
I'm so sorry to hear about your experience!
I have attempted to contact you by phone so that I can help.
I hope to hear from you soon.
Amy
Ext 257
You folks seem to have everything that my "new" jeep is in need of. This 88 YJ is gonna need a few more items. Your site is very nice to navigate.
Good website. Easy to find parts. Parts were shipped well with no damage.
Finding and purchasing was easy. However, the packaging and shipping was less than acceptable. The box was crushed on both ends and the plastic tabs at each end of the header we're completely snapped off. Luckily I was able to install this even though the tabs were broken. This is not what I expected when purchasing an almost $200 part.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
My over all experience was A1. I would definitely tell a friend to tell a friend.
Product arrived early and in great condition, and at a reasonable price.
Great shopping experience. Ease of order, order fulfillment and shipping was fast and easy
I have placed many orders over the last few months. The only problem I have encountered is a delay with refunds. In several cases, I've had to recontact your customer service dept to ask them to process my refund a week after the item was back in your possession.
Easy to navigate website. Ordering was fast with free shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone so that I can help.
I hope to hear from you soon.
Amy
Ext 257