On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ok, but a bit pricey - arrived ahead of schedule, looks great!
Website easy to navigate for jeep enthusiasts always seems to have stock on what your needs and wants are
Super easy to install (husband did it in 40minutes). Easy to use. I like my hard top, but hate removing panels. Now i can easily enjoy the benefit of a soft top on with the rest staying with hard top.
Other than Fed Ex getting confused with my address and the resultant nonsense to get that straightened around, I got my item on time instead of early. The bed cover looks and fits well.
Great! Always had good experience with extreme terrain. Love everything I have purchased thru them.
It was good fast shipping right part first time good quality
The bumper ships in two pieces. So the first shipment came in in a few days. The second came three weeks later. The good part is the bumper looks great and was easy to install!
Quick and easy. I have order 3 or 4 times now from Extreme, and have always had a good experience. Quality products, good customer service care and follow up.
Need to improve shipping information. Received email saying item shipped and tracking link never worked. Web portal said shipped but date shipped next to that was almost a week after I purchased it. Contacted customer service who notified me that the tracking number they had said it was delivered that day. When I got home from work, there it was.
Kit should include spray paint because brake pads needed a serious amount of grinding to get them to fit and even more grinding to get them to move smoothly. Kit didn't come with slide boots either. Incredibly frustrating all around.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
No issues with the order and product. Ordering and product information was on point.
Excellent thank you for the Prompt sever
I hope all me deliveries are the same
Shopping for my specific jeep was easy and delivery was quick.
All my parts were delivered quickly and packaged well. Boxes for the heavy items were even in great shape upon arrival.
Nice replacement interior light, easy installation
Great selection and easy ordering. The top fit perfectly and I am enjoying it so much. Works great with my factory doors.
I had a set of these floor mats for 6 years before the drivers side mat finally wore out. Extreme Terrain was the web site where I finally found another set. They arrived in a couplle days and I immediately installed them. The carpet under the mats still looks new after 8 years.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone so that I can help.
I hope to hear from you soon.
Amy
Ext 257