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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,998 reviews

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Michigan
1 review
0 helpful votes
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Very good
June 1, 2022

Experience was very good shipment arrived fast. Weird that all 4 fender flares shipped at different times and arrived different days but hey I got them all so who cares. Thank you kindly

Date of experience: June 1, 2022
Maryland
1 review
0 helpful votes
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Frustrating Experience
July 1, 2022

I purchased wheels and tires for a graduation gift for my daughter and was told they were in stock and would ship on 5/16/22. When they didn't ship on 5/16 I called everyday until they shipped the following week and was told conflicting reasons why they didn't ship each day, but nobody really knew for sure (wheels were in stock and ready to ship, wheels needed to be shipped to them, credit card needing re-authorization, back up in mounting/balancing). And, a few people told me they would check into what was going on but nobody ever called me back. Finally, I spoke to Ruth and she contacted the warehouse and was able to get real answers for me. They finally shipped a week and a day later and arrived with 2 of the 5 boxes damaged and both of those wheels needing rebalancing and new valve stems. So I had to go to a local tire shop to have them repaired at my expense. Additionally, one of the damaged boxes had a big hole in it and the plastic wheel cap was missing. I called immediately and a replacement cap was shipped quickly but once received I realized it was gray and not the black color of all the other wheel caps. So, I called again and was told that Extreme Terrain could not provide the matching wheel cap and they gave me the number for the wheel manufacturer and told me I would have to call them and figure it out. While I really like the wheels/tires the experience with Extreme Terrain will not have me shopping with them again..

Date of experience: June 1, 2022
Support R. Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

South Carolina
2 reviews
0 helpful votes
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Bushwacker Fennders
June 1, 2022

Fast shipping, great product! Will buy from again!

Date of experience: June 1, 2022
Massachusetts
1 review
0 helpful votes
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Customer service oriented
June 1, 2022

Quick ship. Product received in good order. I will use Extreme terrain again in the future

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Shipping was fast!
June 1, 2022

Very fast shipping and quality product. Very happy with easy installation.

Date of experience: June 1, 2022
Idaho
2 reviews
0 helpful votes
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Super fast shipping
June 1, 2022

Easy to navigate website, products are in stock and ship fast.

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Always great prices and fast!
June 1, 2022

I have ordered many items for my Jeep and my parts are always here fast and at a reasonable price.

Date of experience: June 1, 2022
District of Columbia
2 reviews
0 helpful votes
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Disappointment
July 1, 2022

It was horrible, the box I received was missing parts, contacted Costmer Service, they responded very fast apologized and contacted the stores to send me the missing parts but it will take so many more days to resolve the case and fix their mistake, they should have give it priority, because it's their mistake, they should have pick it up and send it to me on overnight mail.

Date of experience: May 31, 2022
Support R. Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Tennessee
2 reviews
0 helpful votes
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JK Grille Inerts
June 1, 2022

Both Grille inserts I ordered arrived on time and in perfect condition. The fit is great! Now I just need to decide which insert I want to use.

Date of experience: May 31, 2022
South Carolina
2 reviews
0 helpful votes
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.
June 1, 2022

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Date of experience: May 31, 2022
New Jersey
1 review
0 helpful votes
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Great product!
May 31, 2022

Fast delivery and easy install. No complaints whatsoever. I will definitely be a repeat customer.

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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New stuff
May 31, 2022

New front bumper and new top went on very easily. The ease of which I bought and received everything was a dream. Would so buy again.

Date of experience: May 31, 2022
New York
1 review
0 helpful votes
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Quick shipping, easy install
May 31, 2022

Received my order very fast. Good quality product and easy to install.

Date of experience: May 31, 2022
West Virginia
1 review
0 helpful votes
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Always a happy customer
May 31, 2022

Product comes when it's supposed to. The customer service is awesome.

Date of experience: May 31, 2022
Montana
2 reviews
0 helpful votes
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Great little mounting bracket. I threw out the cup holder and mounted a magnet. The angle was wonky with the cup holder attached.

Date of experience: May 31, 2022
Support R. Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Kentucky
1 review
0 helpful votes
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.
May 31, 2022

...

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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I ordered and it arrived
May 31, 2022

Like any online shopping experience. I ordered and it arrived as advertised. I gotta say don't fall for the email asking if it arrived... You'll get stuck writing a review like I am right now.

Date of experience: May 31, 2022
Louisiana
1 review
0 helpful votes
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Great
May 31, 2022

Easy, quick, simple. Very user friendly and you know your getting the right part with does it fit feature.

Date of experience: May 31, 2022
District of Columbia
1 review
0 helpful votes
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Sheridan
May 31, 2022

The site was great to check out and order from. I thought that the product was made in America.

Date of experience: May 31, 2022
Tennessee
1 review
0 helpful votes
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Great Company to work with
May 31, 2022

The ordering process is easy Some items have installation videos which are very helpful. I ended up returning the item I ordered because I didn't like the fit. The item was exactly as it was described and the reviews were spot on.

Date of experience: May 31, 2022