Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,988 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Gene Y.
Unfollow Gene Y.
Share Review
Report Review

Wrong item
June 4, 2022

Not sure if I placed wrong item in cart or not but I thought I chose the correct part for my year jeep. I've never, not, done so. Either way, the wrong item arrived so I've since sent it back for a credit to purchase the correct part for my year jeep.

Date of experience: June 3, 2022
Michigan
2 reviews
0 helpful votes
Follow Owen Z.
Unfollow Owen Z.
Share Review
Report Review

Bushwhacker fender flares
June 3, 2022

It was easy to find what i was looking for, even easier to check out with pay pal

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
Follow Jeremy L.
Unfollow Jeremy L.
Share Review
Report Review

Ordering was easy buy received product and was not the best of quality. May have been damaged in shipping but box wasn't damaged. For the money guess it was ok.

Date of experience: June 3, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Georgia
1 review
0 helpful votes
Follow Michael I.
Unfollow Michael I.
Share Review
Report Review

Seat covers
June 3, 2022

Great experience everything I've ordered has been spot on and fast shipping

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
Follow Y T.
Unfollow Y T.
Share Review
Report Review

Great products
June 3, 2022

Everything fits and looks great, hopefully long term performance is great too.

Date of experience: June 3, 2022
California
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

JKS quick disconnects
June 3, 2022
Updated review

The experience of purchasing the product was simple and easy. The only setback was when I received the product, and it was missing several of the critical items. The description provided stated the instructions and minor cosmetic issues due to the item being an open box. It did not say that the item would be missing essential parts needed. When I asked for assistance in obtaining the components, the rep was helpful but could not assist me in getting the vital parts.

Date of experience: June 3, 2022

More discounts
May 27, 2022
Previous review

More discounts

Date of experience: May 27, 2022
Rhode Island
2 reviews
0 helpful votes
Follow timothy J.
Unfollow timothy J.
Share Review
Report Review

Great service
June 3, 2022

Easy and fast shipping! Easy to follow catalog with tons of reviews

Date of experience: June 3, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Scott L.
Unfollow Scott L.
Share Review
Report Review

Yj Jeep parts
June 3, 2022

Great parts, super price! Fast shipping! Ordered leaf springs, got them in 3days free shipping! Can't beat that!

Date of experience: June 3, 2022
Michigan
1 review
0 helpful votes
Follow DARLENE E.
Unfollow DARLENE E.
Share Review
Report Review

Fit perfectly
June 3, 2022

Always fast service and the inner wheel well fit perfectly. Will continue buying for Extreme Terrain.

Date of experience: June 3, 2022
California
1 review
0 helpful votes
Follow nikita K.
Unfollow nikita K.
Share Review
Report Review

Does not coming with hex bolts.
July 3, 2022

You would think that a hitch "assembly" kit would come with bolts with which to mount it to your car. But you'd be thinking wrong if you think this hitch comes with them. Have to buy them separately and they're not that cheap.

Date of experience: June 2, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Virginia
1 review
0 helpful votes
Follow Alan J.
Unfollow Alan J.
Share Review
Report Review

All of the orders are always correct and shipped in a timely manner.

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
Follow Erin H.
Unfollow Erin H.
Share Review
Report Review

Overall, the new top fits well and seems to be of good quality. Installation wasn't difficult, but the instructions definitely could have been clearer and more detailed. We ended up using what came with the top as well as instructions we found online to get everything figured out.

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

Great Products and Service
June 2, 2022

Great online experience very simple and easy to use. Thank you!

Date of experience: June 2, 2022
Colorado
1 review
0 helpful votes
Follow Cody O.
Unfollow Cody O.
Share Review
Report Review

First timer over here
June 2, 2022

Easy to navigate shop and I got neat stuff for my jeep

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
Follow Teresa D.
Unfollow Teresa D.
Share Review
Report Review

Product is right on time!
June 2, 2022

Ordered and delivered before promised! Will definitely refer family and friends and most definitely will order from again!

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
Follow david C.
Unfollow david C.
Share Review
Report Review

Exactly what I needed
June 1, 2022

Ordered these mirrors for the old school look, and ease of mounting when the door's are off. Couldn't be happier. Work great, easy to mount, look awesome. Shipping was super fast, can't ask for anything else. Thank you

Date of experience: June 1, 2022
North Carolina
1 review
0 helpful votes
Follow Charles P.
Unfollow Charles P.
Share Review
Report Review

Happy again
June 1, 2022

Easy to order, quick delivery, as always, happy customer

Date of experience: June 1, 2022
Missouri
1 review
0 helpful votes
Follow Dewayne N.
Unfollow Dewayne N.
Share Review
Report Review

Top tier
June 1, 2022

I have ordered several parts for my Jeeps from this place. The service I have gotten has been excellent. Fast shipping, always got exactly what I ordered. I can't attest for their customer service if you need to return or warranty an item. I'm extremely pleased with the service I have received so far.

Date of experience: June 1, 2022
Michigan
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

Very good
June 1, 2022

Experience was very good shipment arrived fast. Weird that all 4 fender flares shipped at different times and arrived different days but hey I got them all so who cares. Thank you kindly

Date of experience: June 1, 2022
Maryland
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Frustrating Experience
July 1, 2022

I purchased wheels and tires for a graduation gift for my daughter and was told they were in stock and would ship on 5/16/22. When they didn't ship on 5/16 I called everyday until they shipped the following week and was told conflicting reasons why they didn't ship each day, but nobody really knew for sure (wheels were in stock and ready to ship, wheels needed to be shipped to them, credit card needing re-authorization, back up in mounting/balancing). And, a few people told me they would check into what was going on but nobody ever called me back. Finally, I spoke to Ruth and she contacted the warehouse and was able to get real answers for me. They finally shipped a week and a day later and arrived with 2 of the 5 boxes damaged and both of those wheels needing rebalancing and new valve stems. So I had to go to a local tire shop to have them repaired at my expense. Additionally, one of the damaged boxes had a big hole in it and the plastic wheel cap was missing. I called immediately and a replacement cap was shipped quickly but once received I realized it was gray and not the black color of all the other wheel caps. So, I called again and was told that Extreme Terrain could not provide the matching wheel cap and they gave me the number for the wheel manufacturer and told me I would have to call them and figure it out. While I really like the wheels/tires the experience with Extreme Terrain will not have me shopping with them again..

Date of experience: June 1, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy