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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Not sure if I placed wrong item in cart or not but I thought I chose the correct part for my year jeep. I've never, not, done so. Either way, the wrong item arrived so I've since sent it back for a credit to purchase the correct part for my year jeep.
It was easy to find what i was looking for, even easier to check out with pay pal
Ordering was easy buy received product and was not the best of quality. May have been damaged in shipping but box wasn't damaged. For the money guess it was ok.
Great experience everything I've ordered has been spot on and fast shipping
Everything fits and looks great, hopefully long term performance is great too.
The experience of purchasing the product was simple and easy. The only setback was when I received the product, and it was missing several of the critical items. The description provided stated the instructions and minor cosmetic issues due to the item being an open box. It did not say that the item would be missing essential parts needed. When I asked for assistance in obtaining the components, the rep was helpful but could not assist me in getting the vital parts.
Easy and fast shipping! Easy to follow catalog with tons of reviews
Great parts, super price! Fast shipping! Ordered leaf springs, got them in 3days free shipping! Can't beat that!
Always fast service and the inner wheel well fit perfectly. Will continue buying for Extreme Terrain.
You would think that a hitch "assembly" kit would come with bolts with which to mount it to your car. But you'd be thinking wrong if you think this hitch comes with them. Have to buy them separately and they're not that cheap.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
All of the orders are always correct and shipped in a timely manner.
Overall, the new top fits well and seems to be of good quality. Installation wasn't difficult, but the instructions definitely could have been clearer and more detailed. We ended up using what came with the top as well as instructions we found online to get everything figured out.
Great online experience very simple and easy to use. Thank you!
Ordered and delivered before promised! Will definitely refer family and friends and most definitely will order from again!
Ordered these mirrors for the old school look, and ease of mounting when the door's are off. Couldn't be happier. Work great, easy to mount, look awesome. Shipping was super fast, can't ask for anything else. Thank you
Easy to order, quick delivery, as always, happy customer
I have ordered several parts for my Jeeps from this place. The service I have gotten has been excellent. Fast shipping, always got exactly what I ordered. I can't attest for their customer service if you need to return or warranty an item. I'm extremely pleased with the service I have received so far.
Experience was very good shipment arrived fast. Weird that all 4 fender flares shipped at different times and arrived different days but hey I got them all so who cares. Thank you kindly
I purchased wheels and tires for a graduation gift for my daughter and was told they were in stock and would ship on 5/16/22. When they didn't ship on 5/16 I called everyday until they shipped the following week and was told conflicting reasons why they didn't ship each day, but nobody really knew for sure (wheels were in stock and ready to ship, wheels needed to be shipped to them, credit card needing re-authorization, back up in mounting/balancing). And, a few people told me they would check into what was going on but nobody ever called me back. Finally, I spoke to Ruth and she contacted the warehouse and was able to get real answers for me. They finally shipped a week and a day later and arrived with 2 of the 5 boxes damaged and both of those wheels needing rebalancing and new valve stems. So I had to go to a local tire shop to have them repaired at my expense. Additionally, one of the damaged boxes had a big hole in it and the plastic wheel cap was missing. I called immediately and a replacement cap was shipped quickly but once received I realized it was gray and not the black color of all the other wheel caps. So, I called again and was told that Extreme Terrain could not provide the matching wheel cap and they gave me the number for the wheel manufacturer and told me I would have to call them and figure it out. While I really like the wheels/tires the experience with Extreme Terrain will not have me shopping with them again..
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at EXT 257
I hope to hear from you soon.
Amy
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If


Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy