On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I called them back as soon as I seen they shipped it to the wrong address,, we moved last year to Arkansas & changed the address on line some how it never updated so now the order we placed of $1086.02 is being shipped to Florida & we will never see these items but the young guy I talked to said it was going to cost me $18 to change the shipping address plus he was the rudest Customer Service person I have ever to deal with so I am disputing it with my CC company—right away he told me if I do that I would be blocked from ordering anything again from them ha what a joke! They won't have to worry about that ever again
You gaave me the wrong part! I just want to return it and not jump through hoops and answer questions
My order was received 3 days late. Resulted in having to come out of pocket additional funds due to vehicle unable to be repaired due to shipping delay.
The fulfillment on my orders from Extreme Terrain have been wonderful and consistent!
Received my order in a timely manner. Good communication all the way around. Quality parts with great customer service.
Nice parts will be putting on soon. Hopefully it fixes my wobble
Great products, prices and service. Install videos are really good and very helpful.
Was surprised how quick got (1day) ordered on a Monday got it Tuesday afternoon
Very good experience so far. Nice product and good value
Ordered cooling system parts for my 07 wrangler. Best prices and fast delivery.
Order promptly received; have yet to install due to an aggravated rotator cuff (tennis :)
Quick and easy to order and quick and easy to install
Came on time and was everything I expected. No complaints
Shipping was extremely fast and product looked as if they were new but were sold as open box. Product Fits great.
Good. Products received. Hope they perform well. Ordered antenna and gladiator bumper back up lights. All arrived quickly.
Ordering online was simple and shipping was very fast Product arrived in perfect condition
Arrived in great condition, packed really well. Took me about 40 minutes total,to take the factory rails off & install the steps...would have been easier with a second person,lol, but still not too bad.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members