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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Perfect fit. Order received quick and was able to install over the weekend.
The mirrors will work, BUT the rubber straps should be longer for use on a Wrangler's mirrors. The plastic clips that attach to bottom and top of existing mirror should be wider/deeper as they barely fit onto the Wrangler mirror. On each mirror I tied the two straps together to keep the outer strap from slipping off edge of existing mirror. I am still concerned if they will stay on above 60 MPH!
Was just right for my jeep--as advertised. Great price!
You shipped the order out on time. On the day of expected delivery, there was construction happening on my street. USPS delivered our mail. I received a package from Amazon and my neighbor got a UPS package. FedEx would not deliver. The next day same thing happened. When I called FedEx they had to deliver to a FedEx office so I could pick it up the next day 2 days later. So this isn't on you guys. Its the local FedEx peeps I'm not happy with.
Amazing. Thank you. Amazing customer service. Awesome experience.
Arrived early and in great shape. Fit perfect and looks marvelous!
Bumper showed up within a week and well packaged. My original email confirmations left out one of the parts to the bumper. I called and was ensured all the boxes were shipped and also was resent the email confirming the other box was on its way.
Great shopping experience heavy duty steel construction
My product came fast, it was exactly what was described. Will definitely be using this site again. Also, will recommend to family and friends.
Worst customer service, shady marketing tactics. I understand you can put things in fine print, but when you make it appear as one thing, and then offer something else... I'd rather spend my money else where.
As I'm sure I'll be happy with the product the checkout process wouldn't allow me to use my account credit
Thank you for your feedback!
If you have questions about your available credit or
Would like assistance applying the credit when placing an order-
Our customer service is happy to help.
Please let me know if you have any questions.
Amy
EXT 1257
I ordered the wrong top, service rep helped me return and order the correct top. Still waiting on a response regarding the form I submitted to schedule device to install it. Ordered our last jeep too from them.
The bare metal door holders for a JK are just that…bare. Kind of expensive for bare metal, leaned my lesson and will not likely shop here again. Shipping was fast, which was a pleasant surprise. Other than the 47 million emails I got, like 7/day (which prompted an IMMEDIATE unsubscribe)…it was "OK", but I won't be a repeat customer.
Thank you for your feedback.
If you have any questions, please let me know.
Amy
EXT 1257
Item arrived 2 days before expected, once out of the box I was blown away the product looked so much better than in the pictures very well made and pretty easy to install. Only complaint I could make is the bag of parts was all put together so made it very easy to use wrong bolts.
The website was easy to navigate in a product came quickly very pleased with every aspect.
Arrived early and was extremely satisfied with my purchase. Ordered for the 5th time and each time I need something new I always search here first.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
I have reached out to you and left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257