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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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All my questions were answered and helped me place my order for a complete soft top for my Jeep.
Was nice to see pictures that match our Jeep. Makes it much easier to decide
This order would of been 5 stars. The order process was easy and prices were competitive. But the way the order was packaged. We'll I recievedi box that looked like it had been kicked around. 6 small heavy packages were placed in a large box and the only thing keeping the smaller boxes from moving was a couple pieces of shipping paper. I had ordered some wheel bearings and one of them had ripped through its original packaging and was tossed around inside the large box causing damage to itself and the other packages.
Delivered on time and everything was in the box. Already installed and we love it!
It is always a bad experience to find out that the product you b uy at a reseller is more expensive than the manufacturer advertised product. That happened to me and if I return to exterme terrain will be after triple checking pricing.
I just got the bumpers and installed. The shackle mounts are already starting to rust in areas
I am really sorry to hear that,
I see you have already reached out to our customer service.
If you have any questions, please let us know.
Amy
EXT 1257
I received my order quickly and it's exactly what i needed.
Good site, I just wish the page had earlier access to PayPal so I didn't have to enter my shipping address.
After fighting with Wal-Mart for two undelivered tires, I came here and within two days they were on my doorstep! Now they are on my Jeep and look amazing! Thank you!
Have ordered may parts and always have good service and parts always on time
Good and fairly easy install. Used their video on YouTube to instruct me rather than the included paper instructions. Watch it through first so you can make sure you have all the correct tools and sockets you need
I ordered 3 sets of replacement LED bulbs for my wife's Wrangler. I also paid an additional $9.99 for 2 day shipping, as I wanted to install them prior to a trip. The 2 days have come and gone, so I reached out to Customer Service. I was told that the 2 day shipping referred to week days only. Unfortunately, this is not represented on the site when paying for faster shipping. Had this been known, I would have shopped elsewhere. I just purchased 2 new Jeeps and hope this $9.99 gain is worth the literal thousands that you just lost. I realize I am only 1 customer, but the Jeep community is a HUGE network for positive and negative reviews.
I am so sorry to hear about your experience.
I looked up your order based on the info provided
And I see other items on your order- but not bulbs.
If you would like to discuss, I would be happy to look into this
For you.
Please let me know.
Amy
EXT 1257
Fast delivery and solid product. Jeep gladiator rear rock sliders good quality.
Best price i have seen, so had to buy! Same item on Amazon $25 more plus had to pay shipping.
Still shipped third part...
My package arrived at my house a day early which was great. The installation was easy with no complications. Now my jeep no longer makes noise or have any wobble in the wheel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
If you have product or pricing questions, our
Customer service is happy to help.
Please let us know.
Amy
EXT 1257