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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,008 reviews

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Michigan
1 review
0 helpful votes
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Tow my Wrangler
August 6, 2023

Order came as stated. But before I installed I did some measurements. Two issues came up.
#1- If used the 3 inch. Extension my wife would not be able to reach the petals even with the seat all the way forward. #2- As i am using the Wrangler as a tow car behind my motor home having the seat starting 3 inch further back the Patriot Braking system will not work properly. So I will be returning the order un opened.

Date of experience: August 6, 2023
Texas
1 review
0 helpful votes
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Satisfied
August 6, 2023

Excited as I just got the Jeep wrangler sahara 4 door. Replacing things and buying new things for it.

Date of experience: August 6, 2023
North Carolina
1 review
0 helpful votes
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Predator Grille with Led lights
September 5, 2023

Extreme Terrain was wonderful quick delivery. Unfortunately the led lights on one side of the grille do not work. I need to contact customer service to see if they can replace the led lights

Date of experience: August 6, 2023
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback.
If you need any assistance please reach out to our
Customer service. We are happy to help.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Awesome
August 6, 2023

Super easy shopping the site. Plenty of reviews of products to answer questions. Parts in stock! Easy one stop shopping for just about all your Jeep needs! Super fast shipping I always seem to get what was ordered on time or early. Returns are easy too. Been shopping with them since I got my Jeep in 2015.

Date of experience: August 6, 2023
Colorado
1 review
0 helpful votes
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Everything as expected
August 6, 2023

I ordered front and rear Power Stop rotors and brake pads and a Red Rock Dual Axel Back exhaust and received everything just as expected and on time, within 2-3 days. The only issue was that the muffler box and 1 of the rotor boxes was damaged and open but didn't notice any damage to the parts. Overall a good experience.

Date of experience: August 6, 2023
Texas
1 review
0 helpful votes
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Not happy
September 5, 2023

I am writing this as I am tapping out from install. Not a regular do it yourselfer, it looked easy enough on website videos, but once I opened the box. Realized I had to buy an insert tool. Then figure out how to use it. The come to finde out i have to drill into my Bronco. Ended up scratching it. Thought it was more plug and play. I'm no engineer obviously but why not use the holes as is that are already on the Bronco.

Date of experience: August 6, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

New York
1 review
0 helpful votes
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Happy with product (some what)!
August 6, 2023

Good over all but very disappointed in the way it was packaged. When I received the package on my doorstep the packing tape was all loose, rip in the box and luckily nothing was damaged inside.
Assembly instructions were very easy to follow. But noticed that the locking clips were very cheap and both of them broke upon installation on my vehicle.

Date of experience: August 5, 2023
Connecticut
1 review
0 helpful votes
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Met expectations...
August 5, 2023

The install was straight forward... brakes work great so far... look sharp and will buy the rear set next.

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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2017 Jeep Wrangler
August 5, 2023

I needed new shocks for my jeep and when it came time to decide that best, we went here. Just what we were looking for and at a great price!

Date of experience: August 5, 2023
California
2 reviews
0 helpful votes
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Got the package a day late but not upset, they look amazing in person than I though can't wait to put them on with my new suspension lift soon!

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
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Tazer JL Mini Ordering Experience
August 5, 2023

I ordered a Tazer JL Mini to adjust tire diameter on my JL Sport S. I ordered it on a Saturday online, and received it 5-days later by USPS (free shipping).

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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1995 Jeep YJ
August 5, 2023

Fast shipping and pleased with overall ordering experience. Also customer service was happy to answer any questions to confirm compatibility.

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
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Excellent
August 5, 2023

Excellent, well made equipment and on time delivery!

Date of experience: August 5, 2023
Virginia
1 review
0 helpful votes
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Headliner
August 5, 2023

I ordered from here for first time within three days my order was delivered no issues at all thanks for speedy service

Date of experience: August 5, 2023
Ohio
1 review
0 helpful votes
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Sports light bar
August 5, 2023

Came in faster than expected. Looks great on my truck

Date of experience: August 5, 2023
Indiana
2 reviews
0 helpful votes
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Good. Everything went as planned...use Extreme for all my jeep part..

Date of experience: August 5, 2023
Washington
1 review
0 helpful votes
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Easy to find
August 5, 2023

I k ee what I wanted.,...it was just hard to to pick it out to get the look I wanted

Date of experience: August 5, 2023
Germany
1 review
0 helpful votes
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Awesome product
August 5, 2023

I had my local dealership install it and they said it's pretty easy if you have the correct tools. But it looks bad*ss, it gives off serious tactical feels when you look at at! Great product for a great price. Will definitely buy again for my next truck.

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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Excellent Experience!
August 5, 2023

I bought this cover for my husband. His a truck driver and parks the Jeep in a truck parking lot. He loved it. It's easy to put on and easy to store. Keeps the Jeep clean and protected from sun/rain.

Date of experience: August 4, 2023
Minnesota
1 review
0 helpful votes
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I order doors doors for my JL Jeep Wrangler. Doors with mirrors in fact. The issue is, I receive 2 right side mirrors instead of one left, and one right.

I call customer service. It's a Saturday, so I am promised a call back on Monday. Guess what NEVER happened. That leads to Tuesday, Wednesday, Thursday, Friday, and now Saturday.

COUNTLESS promises for call backs. Promises of shipping a new mirror. All empty promises.

Final straw was they offer me a $90.00 in house credit, but still no drivers side mirror.

With ZERO over stating, no less than 8 hours of phone time with still no resolve.

I finally had to call my bank to dispute the charges.

Unreal.

Date of experience: August 4, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have spoken with our customer service.
If you would like to discuss, I would be happy to speak with you
About your review.

Amy
EXT 1257