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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I have bought off of you all several times and will continue to buy.
I have always had great support from your sales reps... until I met Josh. I have been in sales all of my life so I may be a bit more aware of what make a great rep and one who needs to be sent back to training.
Ordering through Extreme Terrain is better than directly ordering from the manufacturer.
Online ordering, search and purchasing process was easy
The product arrived within days and the quality is excellent, very satisfied!
Easy process to purchase and quick delivery! They have not been installed yet but seem simple enough.
Love the options available and the ease of looking through the 3D gallery
Did my research and checked reviews to verify the over all quality and installation.
I know I purchased these open box, but clearly just the marring on the lenses weren't the only problem. Even though that was what was only described. The headlights have a ton of moisture inside of them and leak day one of owning
I am very sorry to hear about your experience with your open box headlights. Please feel free to reach out if you have any questions or if you would like assistance.
I would be happy to help.
Amy
EXT 1257
Order part that was described to be here in a week. After I paid the time was doubled. Now it looks closer to a month.
Thank you so much for speaking with me today about your Steinjager Heavy Duty Rear Sway Bar Kit. If you should have any other questions or need assistance, please let me know.
I would be happy to help.
Amy
EXT 1257
2 out of 3 items are high quality. The hood latch lock are not so durable.
My order arrived quickly, it was very easy to install and I really love the look!
Item was what I was looking for at a good price.
It's a real hoop jumping competition when you want to return something. $150 order, $25 return charge and they act like you're returning an organ.
I am very sorry to hear about your experience with the returns process.
I see that you have spoken with our customer service team about your Air Design Tailgate Spoiler. Please let me know if you have any questions.
Amy
EXT 1257
Easy shopping and great prices. Free ship on $119+ orders. I'll be back for more down the road.
Parts got here fast and are exactly what I ordered. The parts seem to be decent quality so far.
Received my steps and grill. Should have drank a couple more beers before I put the steps on, but hey they look good
Been a repeat customer for a few years and have always been happy with price and shipping speed. No better place to buy jeep accessories online.
Recieved it 4 days after the tracking said it would. Tracking said delivered to front porch found it at my mailbox a quarter mile down my driveway very poor customer service by Fed EX. I have a lot more to order but if you are going to continue using Fed Ex dont know if i will continue to order from your company without some type of solution.
I am very sorry to hear about your experience with the shipper. That is certainly not the experience we want you to have and we apologize for any frustration this caused.
Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Got a grill some running boards, truck boards and other items. Great Experience Great How too videos. Love the Extreme Terrain Community. Cantvwait to get more!
TOTAL RIP OFF, WOULD ONLY OFFER A 20% VOUCHER TO THEIR BUSINESS FOR A 600$ MISTAKE THEY MADE! DON'T BUY WITH CONFIDENCE FROM THIS COMPANY AND MAKE THE MISTAKE I DID. I HAVE NEVER BEEN TREATED LIKE THAT BEFORE AND WILL NEVER DO BUSINESS WITH THEM AGAIN, PLEASE BEWARE...
We are very sorry to hear about your experience. We've noticed that you've already engaged with one of our Supervisors regarding this matter.
Please let us know if you should have any other questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and for your recent purchase of running boards. Your experience is very important to us.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy