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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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All done on the phone and all worked great just as the salesperson said it would
It went well. You had what I was looking for. And I will be back to order more in the next month... while I will be back, In a couple months. Anywho, the green tire cover along with the perfect graph to align with my tire codes, fit perfectly.
All in all I've always had a good experience but they literally wouldn't cancel a order that was made by mistake within 24 hours. Said it was already processed and a email confirmed at 3:22pm that it was confirmed and I called at 11:00 am!
Initially, it said my part would be delivered by Thursday (ordered on Monday) & it wasn't delivered until Saturday. Need to tweak when you say parts are to be delivered.
I bought a bikini top header for a TJ. Came in with very sharp edges and the curve doesn't match the top of the windshield frame. Do not buy it if you don't want your tip to tear after install.
I am very sorry to hear about your experience with your Windshield Channel.
Please feel free to reach out to our team if you have any questions or if you would like assistance.
I would be happy to speak with you about your feedback.
Amy
EXT 1257
I ordered my Tacoma side steps from extreme terrain and they were so quick to fill my order and ship and everything came perfectly packaged and they went on the truck with ease
Satisfactory service quick delivery product is as described
Fast shipping and the Sunrider was as expected. Assembly was a pain but once it was completed and installed, I have been extremely happy with the product. In fact we are now buying one for my wife's jeep now. Lol
I have ordered a few things from here and all of them are great quality and easy to install. The site is easy to use and easy on the budget.
I was able to search through the website and locate exactly what I needed. Thank you.
Haven't had a chance to put them on yet, but showed up in good condition.
The products these guys sell are great, and I'm even more impressed with the shipping.
Good products, and you can still talk to a human being for questions, and they are very knowledgeable and helpful.
Ordering from Extreme Terrain is a nightmare. I've placed 14 orders since March 24th. I know what you're thinking, "wow he is always ordering." You'd be correct, but for the wrong reasons. As of today, April 21st, 9 of the 14 orders have been canceled by the company, and I am expecting 2 more to be canceled in the next day or so. My orders have been canceled so many times that a part I wanted is now out of stock.
Each time I see an order go "under review," I reach out via chat and the rep tells me to call in. I call in and they say there isn't anything they can do about it now, but someone should contact me if they need more information. My next contact is always an email that says "Your order has been canceled." I call and ask why, and they say it doesn't say specifically.
The first 1 or 2 cancellations, I was like okay no big deal, probably just a hiccup. It became ridiculous around 5 and now I am up to 9 order canceled. I don't know what the deal is, but it seems like neither do they. Good times... Well maybe when the part is back in stock I can place another order so I can keep adding up the cancellations.
I hate to say it, because the reps seem nice and like they can't do anything about it, but if you can order your parts somewhere else, you probably should. Maybe they'll actually get to you.
Thank you for your feedback and for your recent purchase of your headlights and lift kit.
I see that our team has assisted you with your experience you have reviewed here. I apologize for any frustration you experienced. Please feel free to
Reach out to me if you have any additional questions. I would be happy to discuss your experience.
Amy
EXT 1257
Found what i needed quickly and process was smooth.
Really good customer service, having someone available to answer questions on figment is real plus before I finished checking out.
Had exactly what I needed and received it quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize that we were not able to pull your order for you. I see that our team has reviewed your wheel and tire order with you.
Our shipments prepare to go out quickly once the order is placed. I apologize for any frustration this has caused.
Please let me know if you have any questions. I would be happy to discuss your feedback with you.
Amy
EXT 1257