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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Last part I ordered was incorrect. It was blamed on titan the wheel company when in fact extremely had the wrong part number on their site. Thank you.
Installed it but short 4 bolts and there is no holes on frame to attach bracket?
Toyota 4Runner premium 2019. The description for the bull bar says compatible.
Hello Norman,
I apologize that you are missing bolts and that there don't seem to be holes on the frame to attach the brackets. I am sorry for any inconvenience this has caused you. I reached out to you via email to gather some additional information since I do not show that you have contacted customer service for assistance with the missing pieces. At your earliest convenience, please get back to me, and I'd be happy to assist you.
Thank you,
Allison
I wanted a front license plate bracket that didn't require drilling holes in the bumper. I looked at a few, but found just the one here! Legal…whew!
The mat was delivered today 11/12/25 and it was not in a box and it was only partially wrapped in plastic. Part of the plastic was ripped from the bottom. I ordered this for a gift for my nephew. This shipping method makes it very difficult to wrap. I understand that it is large and has to be rolled but I have ordered from other companies that put large items in boxes to ship. I haven't opened the actual mat yet but I'm hoping it's okay. Not impressed with the way you shipped this mat:
Hello Cindy,
I apologize for the condition in which your mat arrived. I located your order and see that this item actually shipped directly from the supplier to you. I apologize that they did not ship it in a larger box. As for the plastic being ripped, I have a feeling that the carrier could have had something to do with that while moving it from trailer to truck. Either way, if you open it and find something is wrong, please reach out to us immediately, and we will be more than happy to assist you. I hope he enjoys this Christmas gift, and as always, if you need anything, let us know.
Thank you,
Allison
I ordered two parts this weekend for my truck. My order has been cancelled twice because the agents couldn't verify my information. I assume it's because I used Applepay and it changes the card number. I appreciate the security that your team obviously values, but the Apple Pay verification policies should be reviewed. This is the third time I have ordered parts (this time I didn't use Apple Pay) and if there are any issues I'll find a different company. Also the call back number provided does not answer as Extreme Terrain. This seems like a potential scam and could also deter customers. Your customer service reps are very helpful and empathetic but it seems they are working with a rigid system that cannot provide solutions for the customer. Also since Sunday I have received approximately 30 emails from the company which seems excessive.
Hello Charles,
First and foremost, I apologize for all the trouble you have experienced while attempting to get the order to go through our security system, as well as for the marketing emails you have received. I want to ensure I address all of your concerns, starting with the security process. I'm glad to hear that you appreciate our security measures because we are genuinely trying to keep our customers and business safe from fraudulent activity. With the payment method Apple Pay, there are many restrictions on our side set by Apple Pay, which can sometimes make it difficult if everything doesn't match perfectly. I'm glad you were finally able to place the order and that it went through without any issues on your end using your credit card. Regarding the callback number provided, that was a very good point for us to review; the number you received was for one of our sister companies, and I have addressed that with the appropriate party. As for the marketing emails, I completely understand how they can become overwhelming. You are more than welcome to unsubscribe from them at any time, and you can use our customer portal at orders.extremeterrain.com, where you can find tracking, estimated ship dates, and much more. I hope all this information helps, and I have also issued you promotional credit to use on a future purchase online or over the phone due to the inconvenience you experienced. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
All sales team members I've spoken with today and in past have been very helpful and friendly as if talking to one of your family members... very down to Earth and even when trying to say smthg in a way as to not hurt someone feelings... they always come up w the best way to word smthg both in past and today... thx again guys at Extreme Terrian... I used to shop on your competitors website but your prices are way better and staff very friendly and helpful... so I do not think I'll ever go back to other site only if by chance call didn't carry said part... thx again Martha Brigman
ET's website is user friendly and set up to find anything they carry for your specific vehicle quickly. Video descriptions most often have installation instructions as well.
I have ordered lots of jeep parts from one-ton steering to suspension parts. Every order has arrived on time and as described. Customer service has always been able to help me decide between which brand is best to suit my needs. Plan on making plenty more future purchases through them as I continue to build my jeep build my jeep.
I spoke with Randall about this brake control unit. I mentioned that I had seen a video stating that a specific cable had to be used instead of the one that came with the kit. Randall researched this and found the correct cable for me. Seems like a small thing, but customer service these days is not what it used to be. My experience with Randall made a difference. I'm confident that I have the right stuff coming. Oh, and this all took place shortly before closing time when we all just want to finish the workday and go home. Well done sir. And that's why I have his info saved in my contacts for future inquiries and sales.
Chatted with their AI and had a call back from one of their service techs in minutes to answer my questions on whether or not a part would fit my Jeep.
Recently purchased a McLeod Clutch through Extreme Terrain. The salesman, Erik, was extremely helpful and very professional. He took time to answer any and all questions, including looking up the specs on specific items to assist me in making the correct purchase. I've ordered several items in the past from this company and will continue to make purchases there in the future.
Good experience with this company great products only issue couldn't find any way to apply my store credit to my last order they said it will show up before payment but never found any place to add the $20 to get it off my bill
I have purchased items from other sellers previously and the shipping delay and errors can be very discouraging. With Extreme Terrain I have not experienced this. Items are shipped on time and expediency.
Most of my experiences with is site are great but the return or replacement process for damaged items needs some improvement.
I have only good things to say about my experience with Extreme Terrain, from start of the order to the end of receiving the item, thank you for a easy smooth transition.
I ordered a Sxth Element cold air intake for my 2024 Toyota Tacoma and Extreme Terrain had it Fedex'd to me within 2 days. I installed it the same day. I had a very good experience with ET and would highly recommend them. And I love my new cold air intake.
Website was somewhat confusing but I finally figured it out. Piece of cake then and I got through it with ease and no issues. The website now in place in my brain and I can see it clearly. Thanks for the quick shipping also! Not much else to say except Good Work!
Purchased a track bar with a promo/discount code. Paid a total (have a screenshot) and few days later they apparently charge me the full amount without letting me know about anything. Contact them and they offered me a few bucks off. What bothers me is if i didnt see my bank statements these guys would just charge you
Hello Edgar,
I apologize for the discount code not applying to your order and for the issue it caused with the payment. I completely understand your frustration, and we apologize again for the inconvenience. You should absolutely reach out to us, and we will do our best to rectify the situation and honor it as best as we can. I have issued you promotional credit to use on a future purchase due to the inconvenience, and if you need anything else, please feel free to let us know.
Thank you,
Allison
When i had issues, customer service helped and gave a discount for next time. Ive had nothing but great outcomes when dealing with the site, and the service. Oh, and the first responder discount is nice too!
1 word - Awesome! The young lady I spoke with went above and beyond helps with parts. Not once did she try to up-sale anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Louis,
I apologize that the product you originally purchased was listed incorrectly in our system. I'm glad that it has now been adjusted and that you were able to purchase the correct product. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison