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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Product fit perfectly and took less than 10 minutes to install. Would definitely recommend to anyone thinking about purchasing and I'm very picky!
Quick and easy to navigate website. Placed my order and a few days later it was at my door. Extremely impressed and I highly recommend.
Product is fine that I ordered, but the install was ridiculous. Hardware provided was not compatible with the product. I went out and bout new hardware to do the job. Also the pattern that was provided was way off. Take your own measurements
When searching your site, the initial search is decent, but after that, it slows down, even more so when I filter my search results.
The title was my experience nice job guys I'm also gonna keep writing because you need at least 50 characters to send a review
Tried to order tires and wheels 3 times. First order they tell me 1 week later that the tires I want are not in stock. Then the next 2 are auto cancelled by their system. Their website is glitchy on a mobile phone. No response to email, chat is just a bot who gives canned answers. I guess you don't want my $2,500
Photos with products on there vehicles helps assure you're getting what you expect. Descriptions don't always assure you you're buying the right product.
Everything went as expected… prompt delivery installed easily even though it arrived without install directions … video was sufficient for install …looks great.!
Haven't used it yet but got here on a timely manner and looks like it'll do the job
Excellent bumper. Came next day in perfect shape. It took about 4 hours to take off old bumper and install new one. Definitely a two person job. About 1 1/2 hours were my fault as I jumped ahead of the outstanding installation video and had to reinstall some bolts and had some difficulty in aligning up the new bumper bolts in the late evening. The plastic bolt holders are a life saver. Trim tool is a must and saves a lot of time taking off old factory bumper. It took about two hours getting it off as I was not in any hurry and kept referring to the excellent video. Getting the original fog lights were a little difficult as not much room and small bolt, but the brackets included worked great. I like that my fog lights are recessed. It was difficult getting new bumper bolts aligned with holes on the frame but it was getting dark and hard to see even with head light on our heads. Once in daylight no problems one hour and done. Outstanding support as I called in my order as I had questions prior to my buying the front bumper. You staff did an excellent job walking me thru the process and answering my questions.
Grate piece, will install Wednesday! Local Jeep dealer will install for me!
Excellent customer service. They answered all my questions and worked a small discount for me on the parts I ordered!
Everything I have wanted, you guys have! And it is of great quality!
Jason answered all of my questions and was very helpful in addressing any concerns that I might have
Had. He even gave me information about the product that I wasn't aware of.
The product information is complete and the purchase is easy to make. The website warns about discounts and promotions which I think is great. I saw a wide variety of accessories available for my vehicle. The shipping process was within the established time limit.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry Scott that you found the install of the tailgate storage lock box difficult.
We appreciate you reaching out and providing feedback on the install and if you would
Like to discuss this in more detail you can reach out to me at EXT 1257.
I would be happy to speak with you about it and hope to speak with you soon.
Have a great day.
Amy