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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Quick turn around. Packed well. Fit my vehicle. Would be 5 stars if free shipping but no complaints!
6/21/2024 - Ordered the Lange Original Gen 2 Hoist-A-Top for my 2020 Jeep Wrangler. I received box 1 of 2 on 6/24/2024. I didn't realize the shipment actually came in 2 boxes so on 6/29/2024 I got everything ready to assemble the hoist. When I realized I was missing an entire box of parts I called Extreme Terrain. My order reflects that the shipping label was created by the box was never picked up by FedEx. I talked to Amanda and she said the Box 2 of 2 would ship on Monday (7/1/2024) since the package clearly wasn't shipped. When I saw no update to my account reflecting the shipment I called back on 7/1/2024. I was told they had to investigate the "Lost Package" and it would take ~ 3days. Meaning my package wouldn't actually ship until Friday 7/5/2024. So the remaining parts I need to complete the hoist build won't even SHIP for 12 days AFTER I received the 1st box. All because Extreme Terrain never actually shipped the 2nd box!
Items are in stock! They are broadening their catalog with adding Quake lights, but no fog lights yet…sigh! Items are shipped quickly and the reviews with custom built pictures are amazing!
Easy use of website and service is always excellent! Product arrived right on time and in wxcell NT condition.
I would like to say thank you to Josh A. Josh gave me a lot of details on the bumper that I ended up buying. After explaining what I was looking for, he gave me useful information that help me decide on the Fab Fours front stubby bumper. Thank you for your help.
Had a great experience with my first order. We definitely order with Extreme again
Website is clear, easy to find exactly what I was looking for.
Fast shipping well packaged everything looks great now to install them. :)
Getting the part that I needed was extremely easy! I had ordered through a different company, but the communication was not up to par and the delivery was slow! I got my order three days before it was set to arrive!
The purchase was easy to complete. Already a regular customer. Everything was all set to go. Transaction was simple.
They where friendly and very helpful with the product I was looking for.
This top is not easy to put on by yourself. One of the brackets broke doing it. And I have yet to figure out how to get it all closed. Either I can get the top locked down or the back but not both. I was looking for an easy soft top I can fully open and close by myself as I just recently lost my husband and was doing something for myself. I should have kept the hard top on. This top is to frustrating to use…I should have gone a different way.
Called the number and got the best service. He answered all my questions and got me set up with exactly what I wanted. Fast and easy. Thank you so much. We love our new rims and tires!
If you need parts for your Jeep, this is the one stop shop! I always find the parts I need and the prices are also extremely competitive. Check them out!
I was disappointed with the installation instructions and the fact I couldn't find a video of the installation process for my particular Jeep. It would have helped bridge the gaps in the instructions the felt unclear.
This was very easy to put together and use. Very happy with the product.
The product is great and delivered fast even for how heavy it is. They will send you so many emails all day every day though. Get use to hitting delete.
Everything was as advertised. Quick delivery and installation instructions were very simple and easy to follow. Very happy with end results
The sales person was awesome. The problem is the amount you charge for shipping to Alaska.
Hi Ryan,
I apologize for the costs associated with shipping to Alaska and Hawaii.
This information is listed on our website and I am happy to answer any questions or concerns that
You may have about your order. Thank you for reaching out with feedback.
You can reach me at EXT 1257 if you would like to discuss your experience.
Have a great day!
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for speaking with me today about your windshield header assembly and I am glad you were able to locate the installation video.
Please feel free to contact me in the future if you have any questions.
You can reach me at EXT 1257.
Have a great day!
Amy