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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Quick delivery, product was as advertised. Easy ordering process, used chat to verify specs fit my Truck.
I buy so much stuff here I am getting tired of the reviews. Lol. Always great!
Love this place and the customer service is far above ANYONE else!
I got my lights made sure they worked using a power tool battery then installed them..
Shipping slower than expected. Box was destroyed when it arrived and product hanging out.
Everything was smooth and I had no problems with browsing, selection, checkout and shipping etc. The item arrived as planned with no damage and the tracking system worked perfectly. The small exception is with the product itself. The directions weren't clear about the mounting hole choices, there are multiple bolt holes to choose from to mount the brackets. To make sure I measured the holes on the Jeep and mounted the brackets accordingly. Also, since I had factory rock sliders installed I re-used the factory screws and nuts for the steps I purchased. The worst part about this product is the actual hardware. The brackets are thin and painted which will likely be an issue with wear and tear, but for the price it isn't a deal breaker. However I did have to purchase some flat and locking washers for the M6 screws the mount the steps to the brackets. The holes in the brackets are much larger than necessary and the M6 screw heads can slide right through. The product came with some tiny flat washers that were not appropriate in my opinion so I purchased some 1 inch stainless washers and lock washers instead. If I didn't have the factory sliders I would have purchased replacement nuts and bolts for the bracket mounting hardware as well. As for the fit, the steps look factory correct and we're easy to install. They hold my weight and will be sufficient for the task to help my family get in the Jeep.
My order was shipped quickly but arrived with minor damage at no fault of XT. Customer service was quick to offer a fair solution to the issue in a prompt manner.
Got my headlights fast and was able to change them out quickly. Great website and very descriptive info
I never got a confirmation of my order
I took a screenshot of my receipt so I can prove it was completed.
Apple Pay is offered but doesn't work. A bit frustrating to say the least.
Great radiator, it's slightly bigger than the OEM so perfect fit it is not. Wasn't too terribly difficult to modify the fan shroud to fit behind the thicker radiator. Jeep is running about 5 degrees cooler now under load. 2015 Wrangler JK Sport
My order arrived on time and it was very easy to install! The super chip was purchased to change tire size once my order arrives and it corrected an issue with my led turn signals as well!
The page stated following day delivery. This is why I selected this item instead of driving to another retailer for a similar product. FedEx failed to deliver the item as it still sits at the hub over 24hrs after they got it.
Really awesome 4th of July sales and quick shipping of product. Arrived perfectly as expected!
Customer service was okay. I specifically called to speak with a representative, only wish more questions would have been asked to me, now I have to order another part before I can install my bikini top. Rep also stated he would be sending me the correct soft top for me to order and he never did.
With the 4th of July sale, I was able to purchase four 17'" wheels for under $500!
Fast and reliable service and assistance. Heavy duty part.
Well packaged and fast delivery.
Install— to be continued…
Quality of the 'console cover' was very poor compared to price and description.
They had what I needed, free shipping, on time, very well boxed and sent out an email to comfirm when i got my package. Everything you can ask for was done. I will be coming back whenever I need something.
The coin slots will accept coins but will not release them. I had to use a screwdriver to get the coins out the slots.
Order came packed well in a timely manner. Products seem to be very good quality. Very Pleased. Only complaint is that one wheel was missing center cap, but I got on the phone and they shipped immediately. Haven't received it yet, but optimistic that it will be here soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members