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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,925 reviews

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Florida
1 review
0 helpful votes
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10/10 gloss black door handle covers
September 25, 2024

Very easy install, I like the look of these, it changed the look my of magnetic silver off road. 10/10 I would highly recommend!

Date of experience: September 15, 2024
Puerto Rico
1 review
0 helpful votes
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Nice light
September 25, 2024

Nice but seams I had to force it in place to get the crews tight. Hope no leaks.

Date of experience: September 15, 2024
South Carolina
1 review
0 helpful votes
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Feels great
September 25, 2024

Product was very super reasonable priced and came fast after putting order into system.

Date of experience: September 15, 2024
Colorado
1 review
0 helpful votes
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Wheels didn't fit
September 25, 2024

Bought four steel wheels for my 05 Tacoma. I checked the fit on your website. They arrived promptly in great condition but didn't fit the hubs. The wheel rubbed against the brake caliper and could not be tightened.

Date of experience: September 15, 2024
Alabama
1 review
0 helpful votes
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Tons of selection in products and extremely fast shipping!

Date of experience: September 15, 2024
New Jersey
1 review
0 helpful votes
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New JL steps
September 25, 2024

Easy website to use. Fast shipping. Great products for Wranglers.

Date of experience: September 15, 2024
Missouri
1 review
0 helpful votes
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Getting my Tazer
September 25, 2024

Well the shopping was pretty straightforward and simple. I like that you check up but you sent several repetitive emails. I'm looking forward to getting my Tazer hooked up but the Tazer online to get undated and functioning is going well for some reason?

Date of experience: September 15, 2024
Iowa
1 review
0 helpful votes
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2 out of 3 is still BAD!
September 25, 2024

Ordered 3 items only got two. The Hydraulic clutch hose never showed but it says delivered. I call BS!

Date of experience: September 14, 2024
Arizona
2 reviews
0 helpful votes
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JT
September 25, 2024
Updated review

Love the products. Wish the mirrors didn't whistle in the wind though.

Date of experience: September 14, 2024

I was off to a rocky start with them but they really...
June 24, 2022
Previous review

I was off to a rocky start with them but they really turned it around.

Date of experience: June 24, 2022
Missouri
1 review
0 helpful votes
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Got what we needed
September 25, 2024

We were able to find the parts needed, but the website listing is confusing. Need more spec details.

Date of experience: September 14, 2024
West Virginia
1 review
0 helpful votes
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Simple and easy order. The website is very eay to see what you are getting.

Date of experience: September 14, 2024
District of Columbia
1 review
0 helpful votes
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BedRug Headliner Kit
September 24, 2024

Arrived on time. Easy to install, even without removing the hard top.

Date of experience: September 14, 2024
Arizona
1 review
0 helpful votes
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Tint guy
September 24, 2024

You guys are fantastic. But the bumper i purchased was damaged. I dont want to send it back and pay shipping costs. But the bumper was damaged. We had to cut the bolts off of it and put new ones in. We had to use a rubber mallet to straighten out the bumper. To put the fiog light covers on. If the bumper wasnt bend! I would be 100% happy. I have pictures! The red hook that comes with the bumper was shoved in to the back of the bumper. We had to cut the bolts off. Pound down the dent to get the cover on. The skid plate has 8 gougesin it. Its a skid plate. So it was the lesser of the two evels

Date of experience: September 14, 2024
Kentucky
1 review
0 helpful votes
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Missing way more than described.
September 24, 2024

Was told in description that product only was missing a top rail. Unit was missing all hardware and a whole another box of all four corners. Complete waste of money

Date of experience: September 14, 2024
Ohio
1 review
0 helpful votes
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Great
September 24, 2024

Fast shipping And great knowledge of products would tell others

Date of experience: September 14, 2024
District of Columbia
1 review
0 helpful votes
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My order
September 24, 2024

Place on September 12 said it was in stock having heard any on my order. What's up

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
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Paid for new shock but got open box
September 24, 2024

The shock was poking out of the end of the box and taped up with moving tape. No restraint on the shock. Clearly a return that was sent out again. I'd like a new shock sent as soon as possible. I can send pictures.

Date of experience: September 14, 2024
Texas
1 review
0 helpful votes
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If you want products that will last, shop here. The customer service is top notch which should be a huge factor when you are buying toys that can save your life.

Date of experience: September 14, 2024
New Jersey
1 review
0 helpful votes
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Awesome Wheels
September 24, 2024

I bought these wheels from the open box section with the Labor Day, sale. Boy OH boy what a great deal. They look awesome on my truck. This is my third set of Black Rhinos, I love them

Date of experience: September 14, 2024
Illinois
1 review
0 helpful votes
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Yup as advertised
September 24, 2024

Order arrived complete and undamaged. Quantity was good. Install was a little bit difficult. Hat drilling into body. But… made the Jeep look pretty nice.

Date of experience: September 14, 2024