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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Okay ………………………………………. Okay except for this crap I don't need this right now. All I need to do is get the order completed and shipped.
I ordered an antenna for my 2018 jeep wrangler jk and it worked perfectly! I just did not have instructions and do not know wha i was getting myself into
I was trying to find the best step bar for my 2025 Tacoma to help my wife get in and out of truck.
Also wanted to find one that would make my truck look even more awesome than it already does.
I did one last search when I thought I had already decided on 2 than I came across Extreme Terrains website and found one for a great price and is going to look great.
One other thing that made it easy to decide is that the truck they demoed on is the same truck and color as mine so I got to see what it was going to look like.
Great website! Can't wait to get them on my truck.!
Since I just bought this used Jeep back in Feb of this year I have bought a lot of things from you and whats really nice is you can get money back on your next order and that's really nice. One other thing is you guys are great at shipping the orders to people, no problems as of yet.
I have purchased alot of stuff through extrem terrain. Everything has always been on time and fit great. I install all my own parts except differential work. Haven't got that one figured out yet. Overall great place to shop for my jeep stuff. Been using them for at least 10 years
Every single time i've ordered something from extreme terrain something has been messed up, this time I was double charged and was sent two door seals, I emailed them within 5 minutes of getting the confirmation email and they sent it anyway so ill have to drive the 45 minutes to the fedex to get my goddamn money back. Also ordered a b&m shifter that came broken, again drove the 45 minutes to the fedex store to get another one for that one to break the same way while i was driving on the highway a week later, or the $650 rugged ridge bumper that was missing the mounting bolts, after being on hold for 35 minutes without being able to talk to any i went and bought some. You best believe I wont be buying my next lift from them. Also they spam the hell out of me with emails
I am really trying to remind myself why I went with Extreme and then I remember when searching they said my order would be delivered on 3/17/26. But then tracking showed 3/19/26. But now I am showing 3/20/26.
Shipping from Lenexa, KS just a 3 hr drive from me.
This is really uncalled for in my opinion. I needed to install by 3/18/26.
Wish you could keep to your dead line ir I could of went with someone else.
And I know I know you will be, sorry for the inconvenience but I am I am the one with the vehicle in the shop and jave a event to be at.
David
Hello David,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding the delays in receiving the Teraflex Steering Stabilizer Relocation Kit. It is our goal to have orders to our customers in a timely manner, and by the date we show when the order is placed, and we fell short our goal, but more importantly, your expectations with this situation. Your frustration with this order is understandable.
We reviewed your order, and we do show that your order was placed on the evening of 3/15 and the item shipped out via USPS on 3/16. In reviewing your order, we do show the item is expected to be delivered today 3/23/2026, but the expected delivery date was noted as 3/18. We show the order has had continued movement in the USPS system, and we hope that it is delivered to you today.
Due to this issue and the inconvenience we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 6/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I called to ask a question about an wheel order, needed to know about lug nuts and wheel spacers for the wheels i purchased. All my questions were answered plus a 20.00 dollar credit was issued to my account.That almost covered the cost of the lugnuts i needed
Bought some headlights, one didn't work when they came in, Customer service took care of it.
Had to re-add the item to my cart before checkout
Very satisfied with Extreme Terrain, my go to supplier for my Jeep! Extensive inventory and the customer service is top notch!
I ordered some nerf bars for my Jeep and they came damaged, a misiing end cap to be exact. I contacted customer service twice and was told they were sending me one. It never came. The nerf bars rusted within a year and looked terrible. I took them off and threw them away so I guess that made the missing end cap a mute point. I sure hope these new running boards arrive in good condition and last longer than a year.
Hello Eddie,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent service experience. We can understand your frustration for this situation.
We reviewed your order, and we do show that last March you reached out to us to see if we can send a replacement end cap for the sidestep bars. We reached out to our warehouse and we sent an email to you apologizing that we were unable to complete the request, and offered the option to do a return/replacement or issue you $25 to try to source the endcap locally.
For the side step bars you just ordered, we do suggest that our customers use Rustoleum or a product similar to Rustoleum to prevent rusting on the side step bars.
Due to this experience, we issued a credit to your ExtremeTerrain account and this credit can be used on a future order. This credit is valid until 6/30/2026.
IF you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I always enjoy shopping for new parts on Extreme Terrains web site. Prices on parts are always reasonable and shipping has always been free an they ship everything out fast.
I really like just putting in my year, make and model and all the specific parts for my Jeep are displayed. It takes a lot of the guess work out. It's fast and easy!
I've had an excellent experience purchasing a variety of Jeep parts including tires, drive shafts, track bars, and wheels. Every order arrived on schedule and well-packaged, with clear tracking updates along the way. Product quality has consistently matched the descriptions and specifications, and each item fit perfectly without the need for modification. The website made it easy to confirm compatibility with my Jeep model, and customer service was quick to respond to a few technical questions I had before ordering. Overall, I've been impressed by the reliability, accuracy, and convenience of the entire process—definitely my go-to source for Jeep components.
Ive ordered many times from you guys. I always get great service that's always quick and accurate. Products are always as advertised
Always great ordering from you guys. Things are easy to find and checkout is quick and easy
When I can afford it I get it here. It eventually shows up. Say I'm verified to get military discounts but I never seem to actually get one and I eventually just give up and pay full
Price or just leave the site and use amazon
Hello Dan,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain regarding your recent service experience. Thank you also for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities.
With our Military, Medical and First Responders program, it is not an upfront discount, but a cashback program. You earn cashback when you purchase selected items from our website. You can then use the cashback you earned on a future purchase. For example, when we reviewed your account, you received $17.25 in cash rewards for your purchase on 10/23/2025. Once you earn cashback, it is valid for 90 days.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy
It's always a matter of how much can I buy, instead of how much I need to find when it comes to Extreme Terrain. Selection, detail description, videos and pictures from others who have taken the time to upload and add comments that takes it above and beyond, thank you.
First time shopping with this Co. Extreme Terrain and found their prices competitive and the site very easy to use. Very Pleased with them and look forward to future experiences.
I ordered more than I planned to because of all the different categories and cross manufacturers that were linked to Extreme Terrain through their site. Plus, because my initial purchase and shipment for a soft top and hardware in the Spice color I wanted, I joined because of the other incentives for additional pieces I knew I would order. Tom patiently walked me through all my questions and shipping details to a nearby shop that will install the soft top for a fair price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Murphy,
Thank you for your email, and we are sorry to hear that you are unhappy with your recent order for the Front Door WeatherStrip. We do our best to have orders shipped to our customers in a timely manner, and unfortunately with your order for the 2 Front Door Weatherstrip, we were unable to change the order to just one, before the item shipped.
We show that your placed the order inline for the two Front Door WeatherStrip on 3/17 around 8:15 PM EST. We do see that you sent an email asking us to update the order for just one weatherstrip, but by the time we reviewed the email, the items had already shipped out. We show that order left our warehouse in the morning of 3/18 and was delivered on 3/22. We do apologize that we were unable to make the requested changes to your order before the order shipped out.
We can understand your frustration with this situation, and if you would like to set up a return for one set, please contact us and we will be able to assist you. You can also initiate the return using our Customer Portal, [email protected]. You can log on using your order number, and then you will see a button that states, "start a new return.'
We tried to locate your order for the bumper, but we were unable to locate the order. If you receive an item that is missing hardware, we can try to source the hardware and have it sent to you, or we can offer to reimburse you if you are able to source the hardware locally. If you can respond to this email with the order number for your bumper, I would be happy to review this situation and see if there is anything I can do for you. I would like to have the opportunity to review your experience with this order, so we can provide necessary feedback to the representative who you spoke with regarding the missing hardware.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy