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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service and my item arrived two days earlier than expected. I am very pleased and satisfied.
Having ordered from your web site before I was comfortable ordering again when I needed some additional parts.
Love that the wheels were very well packaged. Definitely recommend buying wheels and tires together through the site and having them mounted and balanced. They were literally ready to use!
Love the color, I immediately replaced the factory anchors for these bright red ones. Love it easy install definitely recommend for others to replace the factory tie downs.
Easy online ordering system with fast shipping. Got what I wanted and when I needed it!
Received exactly what I ordered, and shipping was fast and easy to track.
I ordered a correct set of running boards for my vehicle open box which was guaranteed to fit, the items I received were not correct fitting. I reached out to Customer service they could not give me an explanation as to why someone sent me wrong sized boards. I then inquired about simple exchange, was told "I strongly recommend you take this refund". I stated I would like the correct product that I Ordered. It should be noted when I purchased my boards there was options for brand new and 4-5 open box, now magically it's not sold at all anymore. Cleary they were falsely advertising wrong sizes. Company cant give an explanation or own up to their mistake and make it right but trying to make a negative experience positive. Apparently the best they can do is $75 dollars for store credit, looking at reviews they have offered $80 in the past they are getting cheaper.
Christmas shopping made easy. Sales were great. Can't wait to see the look on my wife's face when she sees all her new goodies
I ordered a pair of DBA drilled and slotted rotors for my 2016 Toyota Tacoma or what i thought was a pair of rotors due the product details informing that there are (2) brake rotors in the box. And also next to the price of the rotors it stated "our price $236.61 pair. Only one rotor was delivered. I called extreme terrain and spoke with an employee and she apologized and told me to ship the single rotor back and that she would ship me a new box with two rotors. So I did just that. The new shipment finally came in and sure enough only one rotor came in the box. I called back and spoke to another employee to get to the bottom of this issue. I was on hold for awhile and then the employee came back on the line and said that there was a mistake and that their website is not updated. I was told that the price on the website is for a single rotor not a pair like the product detail description stated. Was told that would have to pay for another rotor. I was bothered because my truck has been down since the original order date of NOV 7th. And that she did not try to compensate for their mistake whatsoever. Closed mouth does not get fed right? So I asked her if she can honor the deal because of thats what is advertised on their website. She went to speak to upper management and came back and said all they can do is give me $20 discount. I was upset but at this point my truck has been down for well over a month and still no rotor. So I just paid for another rotor. Will not be purchasing anything from extreme terrain from here on out. Oh and the website is still not updated.
Hello Vu,
I just left you a voicemail advising that I have taken care of this and refunded you for the 1 rotor that you had to purchase from us. If you need anything else please feel free to give me a call.
Thank you,
Allison EXT 1896
Great website, easy to navigate, Easy to order. Prompt shipping.
Fast shipping good service. Always enjoy shopping here and they have what I need.
Just ordered yesterday, how am I supposed to leave a review if I haven't received the product?
I have 2 Jeeps and could only add one. I spoke to a representative and he couldn't figure it out either. Also, I'm not sure why it took so long for FedEx to pick up the parts so they could be shipped out causing a delay in delivery.
Love the ease of shopping for items for my exact model Jeep. I will continue to shop through Extreme Terrain.
Received my order in a timely manner and ordering online with a breeze
The website was easy to navigate and order from. The shipping was updated and on time. All and all very satisfied with my purchase and will definitely be shopping again.
Extreme's description explicitly said H4 to H13 adaptor included with the ATC LED Halo Headlights - they were not in the box with the headlights when they arrived. I called customer support and they wanted me to jump through hoops to prove they were not included (after I already had ordered over $4,000 worth of parts from them). So, I ordered the KC Hilites adaptors and paid for them myself - then I did not get a legit tracking number from them. The parts themselves appear to be of good quality and I have had good customer service experience with Extreme - but, they really dropped the ball on this one. From the time I ordered the headlights to the time I received the adaptors was about 2 weeks.
Hello Mike,
Thank you for taking my call this afternoon glad we were able to come up with a resolution, if you need anything else do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison
Great website, fast shipping - good prices
Shopping and support was great. FedEx was able to locate the package they delivered to the wrong adddress and get it to me.
Good supplier, quick delivery and great communications. Parts received as expected.
Recently bought front and rear bumpers, a winch, a high mount jack and jack for imy 06 Tj, very happy with my purchase and pricing! My Jeep has a whole new look and lovin it 😍 have purchased many other products in the past and very pleased with product, pricing, and shipping … Will continue buying from Extreme Terrain!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brendan,
I apologize for the boards not fitting your vehicle and your overall expierence with customer service. I see you have already spoken to someone in customer service and they reviewed the open box policy with you and advised that the item is now discontinued. I see your return is pending and your store credit of $75 was issued and is on your account available for use. If there is anything else we can assist you with please feel free to give us a shout.
Thank you,
Allison