ExpressReviews 375

I stopped shopping in Express a few years ago when I felt like the quality of their clothes were going down. But I started again these past few months when my friend recommended their pants. I bought some online and unfortunately when they arrived, they sent me the wrong size for one of the pants. I went to their actual retail store to return it because i didn't want to pay return shipping and was told that I couldn't return it there because the SKU (?) tag didn't fit the one in the shipping slip. So I was told to call their customer service number instead, and the lady at the store told me that it seemed to be happening quite a bit recently, wrong sizes being shipped out etc.

Anyhoo, I called them and the customer service lady was really friendly and helpful and immediately sent out the right size for me with free shipping and gave me a label for free return. I liked that I didn't have to wait till I shipped the wrong sized pants back and wait for them to acknowledge receiving it before I got my right size, this is how customer service should work. Nothing is perfect and I understand that shipping staff make mistakes too, but it is how the company deals with the problem that determines how successful they are in retaining their customers. Unlike the Ideeli site that I was shopping at, it made a huge contrast!

Clothes-wise now, the pants and top I received were much better quality than what they were 6-7 years ago when I last shopped there and their cutting was much better with the sizes very standardized, which helps, because no one wants to buy and return, buy and return... wastes time and money. I used to buy most of my pants from Victoria's Secret, but because their sizes are so inconsistent and their cotton pants can shrink a full size after a few washes, I am sticking to Express Pants from now on! Way to go Express for improving everything!

Express is one of my favorite clothing store Always have great clothes for work, going out, etc. for decent price. I love how they send out coupons often and most of them always save me money and great deals! I shop at the online store at least once or twice a month. Online customer service have always been helpful. My only gripe with the online shopping is the standard shipping. They use the FedEx service that gets transferred to USPS, which is a long time for me. Almost 2 weeks for $8 standard shipping. I could understand if it was free shipping, at least do Priority Shipping where it's faster. I know a lot of other merchants who do this. Other than that I love Express!