ExpressReviews 375

I placed an order with Express on January 1st, but soon realized it was set to be delivered to an address I hadn't used in two years. Unfortunately, customer service was closed when I discovered the mistake. Once I was able to reach them, they informed me that neither cancellation nor address changes were possible. Following their advice, I contacted UPS, only to be told that they hadn't received the package yet and to check back with Express.

Two days later, I called Express again and was informed that although the order couldn't be canceled, they would update the address since UPS hadn't shipped the package yet. The next day, I received an email stating my order was delayed, which I assumed was due to the ongoing address correction. However, after confirming with UPS that they still didn't have the package, I felt relieved, thinking the issue had been resolved.

Surprisingly, five days later, the package was delivered to an address in Utah—I live in Tennessee. Reaching out to Express once more, I was advised to dispute the charge with my credit card company as they considered the item delivered and couldn't offer further help. Despite multiple follow-ups, they suggested I contact the Utah recipient to send the package back at my expense, even mentioning a $7 return fee if I managed to retrieve it. After escalating the issue, the only recourse they offered was to continue disputing the charge.

Overall, this experience has been extremely frustrating. Dealing with unresponsive customer service and receiving no practical resolution has dissuaded me from recommending Express for online shopping. I am not sure what to do at this point but I want to help others by sharing this experience.

So many times when I have rewards,I order my rewards they are canceled,very very bad express,they canceled my rewards too 😟😭😭😭😭😭😭don't order express they lie,0 stars

I received a giftcard (which expressly states that it can be redeemed at Express.com), but when going to checkout it says that giftcards can only be redeemed in-store. This is a ridiculous policy and should be repealed ASAP.

Wish I could rate a 0. Just went in to shop casually for some basics when I notice EVERYthing in Express is, evidentially, see-through. This isn't buyable to me! :( lmk if you found something not see through besides jewelry.

Returned a item today and Tammy the store manager went above and beyond for me and was so patient and professional. Thank you so much Tammy and the express team looking forward to future purchases at one of my favorite stores.

God forbid you make a mistake on your order. I needed to changed the shipping address after I ordered my clothes and they wouldn't let me change the address and the order hadn't even been processed. All because I called 40 minutes after and not under 30 minutes after I made the order. What kind of rule is that?

So not only could I not get my clothes, I didn't get a refund either and I'm out $80. They said take it up with the delivery service, even though THEY wouldn't let me change my address.

I've shopped here for the last 15 years and I'm absolutely done.

Their clothes have the good quality materials and the shoes you can never go wrong with express😊😊😊😊😊

Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!

Beware of express commenity bank fraudulent activity. It will take 10-15 days for them to withdrawl payment from your account then they rack your credit card with multiple late fees and extra beware of this scam. The company is complete crooks hope this store goes out of business for their unethical scams of ripping the American citizens off. And making money from ppl with late fees and returned ck fees

Express is trash! I sent $200 on boots that was sent used and worn out! The exchange pair was worse!

I have been an Express customer for 25yrs and love their clothes. Their customer service has gone down hill. No one is helpful, they barely speak english and keep you on hold for 20min to the same song over and over. All I wanted was to exchange a shirt for a bigger size and the rep couldnt comprehend it. Get service agents in the US and stop getting foreign reps that cant understand your simple request.

The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy that is reason I do not shot there anymore

After wearing my $90 Express jeans for maybe 8-10 times the fabric is already fraying. Bad quality!

I purchased some items online after trying them on I needed a smaller size went to the store to be told my order was canceled. So they store offered to place an order online for the correct size that I needed. I instead of my credit card everything was approved. Six hours later I received an email from EXPRESS stating that there were some issues with my order. Call the customer service line and was told that my payment hadn't been excepted, even though it was pending out of my account and was approved at the store, I refuse to give them a new card number because it was still showing pending in my account. I was told rudely your order will be canceled and I said then, so be it to this day I have not gotten a phone call from anyone trying to assist me with the situation I did not want to give my credit card number again because it is still as of today showing pending out of my account. This has been the worst experience I've ever experienced with EXPRESS and I've made it very clear that I will not be shopping with Xpress moving forward so my credit card I'm just going to allow the store to go ahead and close it out because I will not be using it

And this digital age we order many things, actually most things, online. I have ordered from many brick and mortar retailers plus the typical online retailers and never had a problem returning items that did not fit. I bought two pairs of men's golf shorts online and my usual size and when they arrived they were too large. I sent an email to customer service asking how I could return these as there was no link on any of their many emails to me regarding the order. Customer service responded that they refused to take any returns or exchanges online and I would need to actually walk into a brick-and-mortar store to exchange them even though the store does not stock the items! I probably spend in excess of $20,000 a year online shopping in this company will never get another dime from me!

Helpful organization great people there they treat people as if there family & should be a 5 star company

I have shopped with Express for years. More in the past than as of recently just due to the fact that I started to struggle finding styles I liked there when in the past it was my go-to. However, that isn't even the issue. The website is terrible. It spins relentlessly when trying to load all of the items and backtracks you to items you have already seen. This happens both on the computer as well as mobile app. Additionally, trying to purchase with Paypal even though it is an available option on the site is an exercise in futility. Along with trying to locate your rewards points available even when they were just there on the screen! Poof! Gone! Currently sitting with more than $200 worth of merchandise in my cart while the system spins and spins and won't let me past the order review stage b/c it refuses to recognize that I am paying with Paypal. It is a frustrating process to say the least. I give up. Awful online shopping experience.

Do not purchase anything on line no store will accept a refund.pants I purchased are too big and the stores I'll not accept them since it as a subcontractor of express