ExpediaReviews 1,609

Today in went to trivago to book a room at advertised price of 104$. When I went to view deal - it transferred me to Expedia's site where there was no deal for $104 but way more $259. I then called the # on the advertised site, was on hold for over an hour! And was told by supervisor Edwin that he could not explain the price or what dates the $104 pricing was for. No logical explanation provided. I ttied to explain airlines/retail honored the incorrect price when they errored but travago and Expedia refused! Scam, bait and switch... Very disappointed

DO NOT DO BUSINESS WITH THIS COMPANY!
I booked a Vacation package with Expedia 7/6/16 Itinerary No.: **************. The package promised $400 in 'Resort Credits'. When I called to verify what a 'Resort Credit' was, I was told on arrival you will receive $400 in vouchers. Satisfied I booked the package. Later that evening while reviewing the confirmation email my wife noticed the Vouchers were not mentioned. We called back and were informed that we misunderstood and that the 'Resort Credit' was really a discount on the room rate. We immediately requested a cancellation. We were told we should see the refund in about 7 days.
Two weeks later I noticed the airfare portion was not refunded. I called customer service 7/18/16 4:00pm and after answering several questions was told the original reimbursement was not entered properly and instead of me waiting online 40 minutes for a 'supervisor' to correct it, they took my number and promised to call back. Two hours later after not receiving a phone call I called again. This time I was told it takes 'my bank' two billing cycles to show a refund. I stated 'you don't know where I bank' so how can you tell me my bank's policy?' I was then put on hold to await a supervisor. An hour later a supervisor came on line and told me to be patient while they worked on it and then promptly hung up on me.
DO NOT DO BUSINESS WITH THIS COMPANY!

My managers usual hotel preference on this particular trip was not available so I went onto Expedia to find another hotel located in the same area. Only one room at another hotel was available so I made the reservation which was confirmed and an itinerary number was received.
When he arrived to the hotel about midnight, he was told that the Expedia reservation didnt get accepted. The hotel was sold out and he had to search for another hotel to stay for the night.
The full charge for his 3-day stay was already pending on his credit card the next morning. I called to get the charge reversed and the Expedia agent put me hold for over 30 minutes. When she finally got back on the line it was to tell me she was unable to reach the hotel desk. She then told me she would send an email to the support team to continue to contact the hotel before Expedia would reverse the charge which could take up to 24 hours.
After waiting another day, I called back, was placed on hold again while the agent attempted to contact the hotel. Another 30 minutes passed before my case was escalated to a 2nd level supervisor who finally was able to process the refund.
This process took 4 days to be resolved which is completely unacceptable. We will never use Expedia again after such treatment. Expedias online confirmation system is not credible.

I am not happy with Expedia. The price changed to a lower price and the company denied the claim stating I have 24hrs to file a claim. Booked on 7/1/16 and found the same trip cheaper 7/6/16. Spent a long time on the phone filing the claim of $65. Then denied the claim on 7/7/16.

Exedia's best price guarantee means nothing. I promised to take Expedia's denial of claim and post it on the internet so others are not scammed by Expedia's statement that they have a low price guarantee. It's the same as a warranty that you cannot collect on unless you go to court.
Senior management needs to be notified of their lack of customer service. If they already know then your whole company is in trouble.

With our business, my husband and I travel sometimes more than once a month through out the year. We always deal directly with our hotel reward and frequent fliers reservations but... this recent trip... American Airlines (which we Thank So Much for fixing this mess) website happen to be down when we tried to book flight with few seats left at times we needed. So we made the ULTIMATE MISTAKE and booked with Expedia! Oh my gosh! I have never dealt with such unprofessional rude people and held on the phone for as long as 45 minutes... they hoped I'd hang up and give up! I didn't! In the Beginning... I bought flights online at times that worked for our trip and picked our seats... paid In Full Price and later... days later received email with different times and seats for a MUCH CHEAPER FLIGHT! They kept all our money and said we should be happy we have a guaranteed seat on the plane! We called American... they changed our flight back to what we needed for only a minimal fee, and Took Over our reservation so it no longer was EXPEDIA, Thank Goodness and American will see us throughout travels! Don't USE Expedia! Go straight to to the source!

Extremely disappointed with customer service. My Mother and her friends are trying to change a flight and they are very to deal with. They are unwilling to work with them to change the flights and the customer service agents are unintelligible. It is almost impossible to understand a single word they say to us. Never ever use this company. My mother and her friends are elderly and they are clearly trying to take advantage of them.

I had an excellent experience with Expedia. We decided to go with a different rental company after prepaying for a different car rental. I called and canceled and the customer service rep went above and beyond to help. She called the rental company to cancel my rental amd issue the refund. Except when she called the rental company, their systems were down. She called back a couple times until their systems were back online over a 6 hour period. She went above and beyond to help me.