ExpediaReviews 1,609

Careful, This is a thievery site.
1 star is too much.
I was trying to reserve a ticket itinerary until i get a visa then to pay or to cancel. As they are saying it is free.
They took 53 USD from my card for no ticket itinerary. Because the card was not having more than that.
So they took whatever they found, and i had got nothing.
I am sending them emails and getting no reply.

Expedia Ripped Us Off and they dont care. We (5 family members) were returning from a funeral with a confirmed Expedia itinerary and we were not allowed to board our flight. We were stranded in another country, with no place to stay and no way back to the United States.
- We called customer service multiple times and they acknowledged their mistake but were unwilling to rectify the problem.
- Over 24hrs later, we were still stranded, with no way to go home. Our jobs and school were in jeopardy.
- After paying $7500 for our initial round trip tickets, we were forced to pay an additional $10,000 for one way tickets on a different airline to get back to our families.
- Customer service and Cooperate Office were not helpful but they all apologized for their error but took no responsibility for it.
- We complained on their website and sent an official letter to Expedia, with no response.
- Expedia needs to return our money.

This is an example of how big cooperations use their power to oppress and rip off the rest of us. There is power in numbers so please support us and share.

If you are just looking to book a flight on a major airline, Expedia is fine. On the other hand if you book a vacation package... well, pray you don't have any problems because the customer service (although professional sounding), doesn't cut it. My letter to Expedia after my trip: "The plane developed problems and was diverted to Manaus, Brazil. I contacted Expedia 6 times for a total phone time of 7 hours to resolve the problem... never resolved through Expedia. I had to use another travel site to search alternative flights and then I contacted the original airline to reticket me. Long story short, I lost 20% of my vacation and went through hell to get there. Expedia proved to be worthless for helping me get to my destination. They gave me one suggestion that would have had me stranded in Bogota Columbia for up to 3 more days on standby for a flight to Cancun. Not a viable option for a family vacation! My ground transportation was also cancelled last-minute. No alternative transportation was made and I was left to iron out my own travel details. Bottom line, I lost about 750.00 for lost time at the resort and ground transportation. Instead of looking after my rights, Expedia was begging the airline for what they would be willing to do. When I called the airline I was assertive and gave them flight alternatives to get to my destination in the quickest manner. I was rerouted through MIA and arrived the next morning." Bottom line, although the seem professional, at the end of the day the lipstick has worn off!

I am a Gold status Expedia user and today I booked a trip that included a 7 night stay at a hotel in Berlin. The Expedia agent lied to me about the hotel's cancellation policy, about the location of the hotel (said it was 10 minutes from the conference that I am going to when it is actually one hour away) and about the Expedia consumer rating (he said it was "Wonderful" when it is 3 notches below that. I called back to Expedia less than one hour later and waited on the phone through an agent, a supervisor and finally some other higher "escalation" to be told, "there is nothing that we can do for you". The hotel reservation is for March 2018! Every person I spoke with said, "don't worry I am going to help you". Beware of this company, their Gold status is garbage and they only care about getting your money. Once they have it they could care less about the customer.

I booked a flight with Expedia recently, and at first everything seemed fine. I was charged in full and send a booking confirmation with no errors. Three days later I was charged again, a completely unauthorised use of my credit card details. I was refunded the same day, however I was refunded $100 less than I was charged. I have tired to get in contact with customer support many times but have heard nothing despite their promise to reply within 24 hours. Non-existent customer service for those that can't make international calls to their hotline. It has been over a week now and I am quickly running out of hope that I will ever receive a reply to my many emails. I am now extremely concerned that this company has my credit card details and seems fine make charges to my card without my permission. I didn't expect this off such a large and well-established company and now wish I had read reviews before booking. I have read of many similar situations of people getting double charged and NEVER receiving their money back. This company seems to literally steal money from their customers so please DO NOT USE THEM. I have booked through other online providers many times and have never had a problem, but Expedia is an absolute joke even if their prices seem cheap at first.

Do not fall for spending the extra $35 to protect your flight in case you have to change or cancel.

They will give you every excuse not to give you back your money. Literally had to hound them for 2 months just to get a partial refund (countless emails, hour upon hours of phone conversations with customer support, and even using the prehistoric fax machine).

I would highly recommend avoiding booking flights with expedia in general but if you have to you better be 99.9% sure you won't have to cancel or change flight because their protection plan is absolutely worthless.

Attending a conference in Austin so I book my hotel and airline ticket through Expedia. After my trip, I need the detailed hotel expense breakdown (room price per day, room tax, etc.) receipt in order to submit my expense report instead of a total hotel change that Expedia sent me via email. I called Expedia several times and requested for a detailed hotel expanse breakdown receipt from them and I got the same answer that they will send it to me within 24 to 48 hours. They never did! I called again and again, and finally got in touch with their support supervisor and she sent me the 'itinerary' instead, TWICE. At this time, I still did not receive anything from Expedia and I'm mad as hell.

Expedia was a very wrong choice for booking my flight tickets.
1. Now I wait since almost 10 days for #Expedia to process my legal name change request. They closed my first case on this topic telling me that my new name was already changed on the flight reservation which was not true. Now I am being told that #CathayPacific does not allow legal name change due to marriage, which is contradictory to what is written on Cathay's webpage and with the information provided by Cathay customer team. (case *******; S-*******)
2. Last time when they processed a similar request for a different flight ticket, they re-issued the ticket by omitting the second passenger from the reservation. I wasted cca 6 hours on the line, on the day prior my flight to get the second passenger back on the ticket.

My wife, daughter, mother and i was shown a beautiful picture of a nice hotel and 2 nice rooms at $580 for two nights, when we arrived there, the office was dirty, the clerk showed us the rooms, the refrigerator had rust in them, the room was dusty, it was a mildew smell in it, I told them it was unacceptable, they told me it was non-refundable, Travelocity is owned by Expedia neither one would refund my money! I'll never use either again!

Just horrible.

Let me preface this review by saying that I have been an Expedia customer for years. Throughout that time, I have booked 15 reservations that totals almost $8,000.

I have been a loyal customer that has even encouraged family members to book through the site for their travels needs as well.

I can say that I will NEVER use Expedia again.

It turns out that Delta had made adjustments to my flight from the Bahamas back to San Diego. Since I had booked the initial reservation through Expedia, it was Expedia's responsibility to notify me of the changes (the Customer Success representative confirmed this). They DID NOT.

We arrived at the airport to find that the reservation had been changed and that the confirmation email I had from Expedia was no longer valid. As a result, we had to spend a night layover in Atlanta.

I called Expedia the following day (I was on the call for an hour and a half). We had missed a day of work due to their lack of communication and had to pay for a hotel in Atlanta out of pocket.

I wasn't asking to be reimbursed for the flight. I was simply asking to be reimbursed $150 for the hotel and Ubers (we stayed in the cheapest hotel we could find).

As a loyal customer, you'd think that this company would be willing to simply reimburse me with $150. They refused.

The customer service was terrible, and they said the best they could do would be to offer me a $50 travel voucher to be used through Expedia in the future.

Icing on the cake: my grandparents had actually booked our entire trip to the Bahamas through Expedia as well. When we all got to the hotel to check in, the hotel didn't have reservations from Expedia for 2 of the rooms.

Expedia- you lost a customer (not like you care). And to anyone out there looking to book travel arrangements, avoid this company at all costs.

Flight Billing and Refunds - Itin: ************** - Case ID: [REQ: S-*******]

My flight from Caracas to Miami 10/31/17 was cancelled by Santa Barbara Airlines. I have called multiple times to Expedia and there is no answer to my case. They just say they need to wait to Santa Barbara answer over and over again. I did not make my reservation using Santa Barbara. I did it with Expedia and is almost a month with out an answer. Where should I call to solve this problem

In booking a reservation that called for an overnight connection from one carrier to another, I made an error on the departure leg. In attempting to rectify "my error" I contacted the customer service department of Expedia on the same day that I booked my flight's. Basically, this is what transpired:
1) There appeared to be a language barrier between myself and the customer service representative. However, we worked together for approximately an hour to move my departure flight from the 15th to the 14th of the same month.
2) In order to rectify my error, Expedia cannot just cancel the initial leg and rebook for the earlier date, but had to cancel the "entire" trip and rebook both the departure and return flight's. Btw, the date for the return leg did not need to be canceled.
3) The customer service representative began booking the departure flights that called for an overnight connection, and then began to charge me a point-to-point fare, ie. Origination city to connection city = "x" dollars and then the connection city to the destination city for "x" dollars. He began to do the same thing on my return itinerary. Having worked in the airline business several years ago, I attempted to explain his error. Apparently, he was not trained properly and did not understand how fare's work. Regardless, I asked the agent to cancel all the reservations made. He canceled departure leg's, however, he sent through the charges to the return leg.
4) Now I'm having discussions with Expedia about the error and the return of the over charge. I've actually been on the phone, or on hold, for over 40-minutes and am now told they have to listen to the conversation and someone will get back to me within 48 hours with their finding. REALLY!

I have been traveling for business and on personal trips for over 40 years, and this is by far the worse experience in booking flights I have EVER encountered. NEVER AGAIN WILL I USE EXPEDIA!

I simply don't have a word. Costumers service is worst, airfares are worst, completely fake, insurance doesn't give you any refund, they don't understand their own language even if you spell them your name and last name.
They are not prepared as a travel agent and if you ask them if they know the regulation of DOT, they tell you that they, of course, known what DOB is!

PS. DOT is a US Department of transportation, DOB is the date of Birth! LOL