ExpediaReviews 1,609

Hi, I still haven't received my full refund from a cancelled flight reservation. I cancelled it 5 minutes after I have received the booking confirmation. My concern is that, I only received the partial refund and it's been two days since I made the transaction. I'm worried if I'll still received it or not. I have contacted their customer service but it didn't help at all. I was expecting not to have any cancellation fee as it was clearly stated that all cancelled transactions made within 24 hours will be free of charge. Please advise.

Booked a 3 day trip to Cuba $2,164, the next morning I see a 4 day trip to the same place for $1,650. Expedia will not refund or change booking, unless I pay another $180. Buyer beware! Deal with someone else! This will be my first, and last vacation with Expedia!

Booked an expensive intercontinental business class airfare. Airline made changes about which I had no notification ( on complaining to the airline was advised that the booking office, ie Expedia had been notified). Tried to contact Expedia to complain ( and to make sure there are no hiccups on the return leg), but the customer service contact page ( Expedia Thailand English) doesn't open and refers to a phone number in Singapore. Woeful and pathetic.

Booked hotel - arrived 2pm New Years Eve Pattaya, abusive Hotel refused to accept my gf Thai official Id card so refused us entry. Booked and paid hotel no 2 - arrived to closed Hotel. On hold Expedia over hour - they confirmed they had booked us into another hotel further inland and said they had phoned to check! - arrived at Hotel no 3 after a quite a trek to find no staff - saw a number on reception so called it - it was manager to say he had never even spoke to Expedia and had no Rooms - called Expedia in uk at own expense many times but after midnight realised that they had abandoned me, my partner and 2 kids to see in the new year homeless looking at rats and prostitutes trading - appalling, dreadful could of been killed for the luggage and camera equipment! They dont care about people at all

I called expedia to simply try and delay my flight and was left on the phone for 40 minutes, it was an international call from dubai to the united states. After 40 minutes I did not receive what I wanted and the line cut. I was told by the customer service operator that if the line cut i would get a call back and I did not. I called again and this time the phone was ONE HOUR and TWO MINUTES just to simply delay a flight for 2 days. I am going to pay an insanely large amount of money on my phone bill because of the extremely poor quality of service you are offering your customers. I would have done it online as on any other website if it were easy to do in the first place. On top of that I sent you a complaint just after this incident which was about 5 days ago and I still did not receive any sort of reply or attention from you. I am not using expedia again.

I usually book all my own travel, but, I was traveling to a foreign country with two internal flights, and decided to use Expedia to help. The two internal flights were changed by more then 4 hours each, making it impossible to be on time for my flight home. Expedia contacted me about the change. I spent at least an hour on hold/speaking to a rep about the issue. He was able to rebook the internal flights and told me the original flights would be refunded. Then, I find the rebooked flights were cancelled due to my "credit card not going through", I called and again spent an incredible amount of time on hold and then spoke to a totally incompetent rep who finally got me to a supervisor. The supervisor took THREE of my credit cards trying to hold the flight and told me all three wouldn't go through (this is absurd), we finally cancelled the rebooked flight and she said: " I guarantee you will be refunded".
It is now almost two weeks after, no refund, when I call and get the first level of rep, they have no idea what I am talking about and now I am on hold once again for the next level of assistance.
I would absolutely not recommend using Expedia's travel services! Just FYI, I called another service and was easily able to book the internal flights and voila! My credit card when through.

This is the worst experience I've got ever. I booked this hotel through expedia around 5:30pm, then due to my personal reason I tried to cancel on 7pm. Since I booked it through expedia, obviously I called expedia to help cancel this order. The service guy accepted my request, and said they may be some charges deductible, I said since it's my reason I have no problem to bear some costs. Then he asked me online to wait for result. After 15-20mintues online waiting, he said the hotel disagreed to refund me, but would continue to charge me full. I said now it's only 7pm, and obviously I would not go to hotel for check in, why should I be charged for full amount? Then he suggested me to contact hotel directly. I said no, because I trust expedia, and I take myself is a customer of expedia, why should I contact any other third party. Finally he said he will try tomorrow and give me updates, then there is no udpates until today. And the full amount charged next day from my credit card.

I'm ok with this money, cannot hurt me, but I really feel disappointed about expedia. After this matter, I cannot see any value of expedia. Why should I use expedia to book hotels? Expedia should get close cooperation with all partners including this small hotel. But from this matter, I cannot see the professional services or solutions on how to make its customer satisfied. So farewell expedia, you sucks.

In September we flew china southern airlines to Oslo. On the return trip, we were downgraded from business class to economy. China southern claimed that the scheduled plane had a problem and a smaller plane was sent.

Since then I have been trying to get a refund through Expedia - a official doc was given by CSAIR which we are supposed to present to Expedia.

The response from both Expedia and CSAIR is disgusting to say the least. I have. Already written a separate review for CSAIR.

This review is for Expedia.

After almost 4 months. There is still no resolution.

It takes up to 72 hours to get a response every time I emailed. The standard response is as below.

The latest response is just typical ( as below). The most infuriating thing is that this is obviously a cut and taste from the standard email they sent out. They have got my name wrong ( I am NOT Laura) and the phone number is not mine. Any surprise why they couldnt get hold of me?

Never again, Expedia. Totally unprofessional and unhelpful.

Dear Laura,

Your itinerary: **************

Thank you for getting in touch in regards to the complaint for the flight booking.

I apologise for the inconvenience caused.

I tried to contact you at 64-(212) *******; however, could not go through.

We have forwarded the concern to the airline and awaiting a response from them. Please allow us 72 hours so that we get an update from them. We will contact you at the earliest.

I appreciate your understanding in this matter.

Kind regards,
Rajdeep
Expedia.co.nz Customer Support

Using my original hotel reservation, I clicked the link to review my itinerary. I wanted to change my reservation from 1 room to 2 rooms. I followed a couple of links to where I could update from 1 to 2 rooms - this was on the same day we were arriving at the hotel. Turns out I ended up with 2 reservations - the original plus a second reservation for 2 rooms. After spending over an hour on the phone, neither the hotel nor Expedia will help me. I have worked in technology all my life, and UPDATE means to change something, not create something new. I am FURIOUS! I will never use EXPEDIA again - very poor website design.

Purchased a one day tour for 5 people that included private tour guide, tuk tuk transportation 1 day admission to temple and elephant ride. Tour guide was 2 hours late did not receive admission (ended up paying additional 185 for that) did not receive elephant ride. Hotel helped us get tour guide (he was 2 hours late). Told tour guide that admission and elelphant ride was included in tour price. He called the tour company (which did not speak english) they said no. We couldn't call expedia as we had no phone to call the u.s.) when we returned to u.s. i immediately called expedia. Said they could not call indochina tours because they did not speak english. Then they said the tour was already over so they couldn't help. Expedia did not give any assistance for us to even get in touch with the tour company. All in all the whole experience with expedia and indochina tours was very disappointing. I more than likely will not use them again. They were our middle man to help us with a tour that was booked through them and they offered nothing to help us. I would not recommend them and if you do need a tour go through the hotel. Very disappointed.

NO TRANSPARENCY WHATSOEVER! I CAME TO THIS SITE TO RENT A CAR, I DID ALL THE RESERVATION, SELECTED ALAMO RENT A CAR, PICKED A CAR, CHOSE INSURANCE, GPS AND SECOND DRIVER AS OPTIONS. AFTER ALL THAT A TOTAL PRICE WAS GIVEN OF ROUGHLY $330 WHICH I WAS HAPPY WITH. DID MY RESERVATION, RECEIVED AN CONFIRMATION EMAIL STATING NO CONFIRMATION NEEDED.
TO MY SURPRISE WHEN I GOT TO ALAMO THE NEXT DAY. THE GPS WAS NOT INCLUDED IN THE PRICE I WAS GIVEN BY EXPEDIA, THE INSURANCE THAT I PAID WAS NOT ENOUGH SO I HAD TO PAY ANOTHER ONE... SO I THE PRICE JUMPED FROM 330 TO 570$. THAT IS SIMPLY UNPROFESSIONAL AND A BIG OLD GIMMICK. DO NOT EXPECT ME TO RENT A CAR EVER AGAIN THROUGH YOUR COMPANY.
I WAS BASICALLY USED BY EXPEDIA TO GET A COMMISSION FROM 2 COMPANIES.
I WOULD HAVE LOVED TO BE TOLD OF ALL THE FEES AND COSTS FROM THE BEGINNING. THAT WOULD HAVE BEING HONEST AND PROFESSIONAL. VERY DISAPOINTED

I booked flight, hotel and airport transportation thru Expedia. We flew in from Atlanta to Seattle, had Expedia book us a ride to hotel from Expedia's recommended service. They were a no show. Called Expedia customer service. They were clueless. Called the service myself and learned they no longer serviced Seattle. Shouldn't Expedia know this? How would we get to our hotel now? Customer service at Expedia offered no options. Ended up finding our own transportation at additional cost. Now Expedia says they are trying to get me a refund "on my behalf". No sir, Expedia owes me directly! Ridiculous! Thought they had me covered... NOT!