ExpediaReviews 1,609

I have had numerous experiences with online bookings for motels and such; however, I have never had such a train-wreck of an experience as a recent one with Expedia. I booked the room and paid online. When I checked in, I was charged for the room again, so I figured the first Expedia charge - which was still in pending status - would drop off my credit card account. Nope, didn't happen, so I was charged twice for the same room. It took six phone calls (which racked up $168.00 in international calling fees, as I ended up transferred to folks in the UK) and two emails to correct the situation. Their customer service made no attempt to compensate me for the hassle, hours spent, or telephone charges. Needless to say, I will NEVER book anything through Expedia again.

We booked all our family travel through Expedia 6 months prior to arrival. When we arrived after traveling half way across the country the hotel said they were over booked and Expedia dropped us. There were no more rooms in the area except a very bad two star hotel we booked a 4 star and they said sorry nothing we can do. Expedia was no help at all. After calling around we told the hotel to get us blankets and pillows that we were going to sleep in their lobby since there were no other rooms in the area. They quickly found a room however it did not have air conditioning and it was hot but they brought in a fan. It was better than the horrible hotel Expedia tried to send us to (bed bugs, stained sheets, mold, bad service all on the reviews of the other hotel). Expedia needs to address this issue. They should not be overselling hotels and if they are they need to let people know. Surprised there is not a class action lawsuit yet!

I'm a long-term user of expedia so I have a fair amount of experience. When you run into trouble and need help you will find it's not worth it... just can't get it done. Long wait times on hold, then transferred into nothingness.

I'm just trying to warn you off... you'll get stuck. Use some other service.

My personal experience was that the airline cancelled my flight about a week early... Not expedia's fault. But I couldn't cancel with expedia! Frustrating.

Booked a tour via Expedia. Received expedia itinerary number but no confirmatory e-mail. Contacted Expedia Customer Service and told itinerary number was no good. Called trout co and told we had no reservation. But they did, rapidly and efficiently, charge my credit card. Disputed the charge but expedia said there was no problem and the fee was non-refundable. Seems once expedia gets you money they are through and feel no obligation to deliver the service you paid for.

So I booked a bundle deal with Expedia, purchased the travel protection and used their financing option via affirm. Everything was fine until I decided to add an extra day to trip, doing so was a nightmare, I called and was given 4 different prices within 30 minutes by 4 different people... whatever I paid and due to my travel protection I was told I'd receive a 356 dollar refund, so I was like cool, money back. Note that upon upgrading my trip I used a separate payment method, that being my own, from the first purchase (6 months ago). I spoke to a supervisor when making this purchase, and never did she tell me that I'd be getting a refund to affirm financing payment I used 6 months ago. Why would that make sense? I use my mastercard and I get the money back to payment method that I didn't use for the transaction? I called for a whole week trying to get this resolved and in the end I couldn't get my money back. If it's "policy" to give refunds to a first payment, you think they'd tell you that! But no, and they did nothing to fix it after they said I was guaranteed a fix to my issue. Don't use expedia.

I booked a "budle trip", roundtrip air, hotel and car. I personally made an error and immediately called Expedia and they cancelled the flight and re-scheduled us with another carrier. However, on my credit car the charge from the cancelled airline was posted in the allotted time so I telephoned Expedia. Eventually I was connected with a supervisor named GERALD who did an outstanding job of navigating through the red tape and handling my problem. Now I don't travel as much now but when I get great service like what was provided by GERALD, I can be assured EXPEDIA will do the job or make it right.

We booked a flight from Shanghai to Hong Kong, paid for it on line, never go the tickets, after over 60 calls to their so called phone number which they don't pick on, we finally got another number by chance, they said our email was wrong! Then sent tickets through. We got to the airport, stood in line for 40 mins to be told our tickets had been cancelled by Travelginio! We then had to buy two more tickets twice the price with another airline to get back to Hong Kong in time to fly back to Australia. I have since contacted them and they were happy to tell me that our email wasn't working and basically too bad!
Best advise< look on line for feedback and make sure they are safe to book online with, we will never use them again and make sure we tell everyone we know not to bother with them, they are a disgraceful organisation. Will never book with them again. Shocking customer service the worst I have ever come across. They have since contacted me yesterday and offered me $45Euros instead of the $502.00 AUD we paid. They are dishonest, tell everyone looking to book online to stay away from them. There are 100's of reviews on line telling people how bad they are. Please pass this on

The company booked the wrong dates for my hotel. I called the customer service to have them change the dates for me and they said they would have the manager call back. My traveling day was coming up in less than a day and I needed it fixed. They had it booked for the following week. It wasn't until at least 3 weeks after that someone called me back to say that they would give me a credit for the hotel that I no longer needed. I called to dispute the charge with my credit card company but the Expedia claimed the charge was legit (No refunds whatsoever). I had been a customer with the company for over at least 10 years. I wouldn't spend another penny for this company and take my money elsewhere.

I booked an airline ticket (Itenary No - XXXXX) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12,2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-XXX) with the $399 charges.
I have been chasing them to get my $1100 refund back. I called them multiple times to check the status of my refund on my credit card. Every call is 1 hour wait time. It has been 3 months I have not received my refund yet. They are repeating the same story to check with ETIHAD's accounting department (Case ID - XXX) and ETIHAD said to check with Expedia. I talked to one of the customer representatives today she said she will call ETIHAD behalf of me and will find out the status and kept me on hold and said if the call will drop she will call me back. I never got a call back from her.
It's a hassle to dealing with them just to cancel the ticket even though you are paying the cancellation fees. It's better to book it through local agents (Old school way).

My family and I were on a weekend get away in Sedona Arizona on memorial day weekend. Originally we booked two rooms for Saturday night. Thursday we contacted Expedia and changed the reservations to Friday and Saturday night. The Expedia representative explained to us that they moved our reservation to another hotel for two nights and cancel the reservations at the original hotel. After staying the first night in the second hotel I am contacted by the front desk, they tell me that we need to leave that Expedia only booked our rooms for one night. I contacted Expedia at that time and they explained to me that our original hotel was no longer available and there were no other hotels in Sedona available in our price range, they suggested a hotel 90 miles away or that I drive from hotel to hotel looking for rooms. I had to book 2 rooms at the last minute at another hotel, at 3 times the price. If you think that is enough to ruin your week end getaway, on Sunday morning we get a email from Expedia asking us to rate the original hotel that they told me the day before was no longer available, but they were kind enough to bill me for. After getting back home and talking to Expedia customer service for hours, they except no responsibility whatsoever and offer no reimbursement. Do not trust Expedia with your vacation, they don't care. Expedia also owns, Orbitz, Hotel.com, Travelocity, Priceline and Booking.com. I will not trust any of them with a vacation either. After doing more research I have found that you can get the same price and much better service dealing directly with the hotels.

I bought a $4000 trip from Expedia, then tried to get a refund about a week afterwards when I found the same flights for $1000 elsewhere. I had to spend 12 hours on the phone with the Expedia reps to get my money back as a credit (only usable through Expedia, for the same airline).

During that time the Expedia reps tried their absolute hardest to get me to stop pursuing a refund by giving me misleading information, long wait times, and occasionally outright lies. I was only able to confirm that a refund was possible thanks to the American Airlines phone reps.

Now, every time I try to use this credit with Expedia, they give me the same runabout for 2 hours. I have been blatantly lied to multiple times in this process regarding: The existence of my Expedia credit, the amount of credit remaining, the eligibility of a certain flight for use with the credit, the credit rollover policy, and American Airlines policy.

If I could give less than one star I would!
My fiancé called Expedia regarding a condo we saw displayed on there website he wanted to know if room service was included and gave the room number we were inquiring about. He was very pushy and insisted we book and he would give us a discount my fiancé asked if he could see what was getting booked and that we wanted this specific room due to how nice it looked on line the guy then spat off some random numbers and asked if we wanted to book the room we had been discussing so we agreed $2000 later we get an email of this horribly ugly room that was booked for us. We immediatly called to dispute spent hours each night fighting this just for them to say they need to pull phone recordings and to give them 72 hours we have them 6 days! Once we called back after not hearing from them we were informed they were in no means wrong on their behalf and we agreed to this horrible room that we had never even seen photos of and was never informed that is was in fact not the room we were inquiring about. They told us there was nothing they could do since it was non refundable except for call the condo which NOONE has been able to get ahold of in 6 days! Then she claims the room we want is not on their site even after I tell her I am looking right at it now and I'm on your web page and Mobil app! She rudely informs us that can't be possible. So basically we spent our $2000 for our honey moon and are stuck in a room that is not even displayed on their site and the room we requested is still available even though they claim it is not on Expedia. Horrible company and I will be posting this review on every outlet.

I started booking a package flight and hotel on Expedia.com. The quoted price was about $1,200. All the way through the reservation flight and hotel selections this price was showing. On the last step, right before purchase, the price went up to $3,000. I called on the phone and representative told me that she is experiencing the same issue, that probably the price will fall down when we make the reservation and that the reservation has a 24-hour cancellation-free policy. She recommended me buying it despite the high price. Later on it tuned out the reservation does NOT have a 24-hour cancellation-free policy. The flight could be cancelled, but the hotel was non-refundable, which basically made me stuck into the whole reservation.
I contacted Expedia numerous times, most of the responses were that they work in a live environment. On the other hand the same reservation on Priceline.com was around $1,200, so I would guess that would be the "live" and reasonable price.
Expedia also refused to match the price because they said they do not have such a policy any more, since they guarantee the lowest price. Despite that their price of $3,000 is outrageously higher than the Priceline.com's $1,200.
I attached not only screen shots of the website of Expedia with a SUDDEN almost THREE times increase of price, but also screenshots of Priceline.com for the same reservation. Despite that all Expedia responses seem to be copying the same standard reply about the "live environment".
Very disappointing experience with Expedia! Very misleading phone representative and an extremely inadequate customer service!