ExpediaReviews 1,609

This is the worst travel site. They give you as low amount and when you begin to pay then they start adding additional costs. I paid for upgraded seats and when I look at my Expedia reservation they have the seat assignments and were on AA. 2 days later my seats on AA were gone, AA said that Expedia removed them. Expedia says I didnt pay for them. So a 1100 trip is now close to 1900, now an additional 150 to pay for my upgraded seats again. This is the second trip with Expedia this has happened. Expedia, never again...

WAS the worst site ever... kept having errors at the end of the booking and each time i tried again it cost more and the same ending results... then charged me anyway at the end with no booking... tried to contact to resolve the problem and customer service doesn't exist... what a joke... don't use them.

I unfortunately scheduled three trips through Expedia during COVID and now have Expedia credit for them. They do not let you access the credit online, so you have to book over the phone. As if this were not annoying enough, they have managed to completely fail to book my trip and can provide me with zero explanation. My credit is now "lost" and they cannot get it back to me. So, I cannot travel to the wedding tomorrow that I booked a flight for AND all of the money I wasted with Expedia appears to be lost. This is the worst customer service department I have ever had to deal with, and they make you wait on hold for hours. Please save yourself and book elsewhere.

Can't get anyone on the phone. When you do they will lie to you about refund policy, they will not work with you. They will steal your money.

The website did not make it easy to find a number to call. Once I called, I was told by the automated speaker that I had to type in a set of numbers in order to be passed on to a live agent. I didn't happen to have those, but I've still got issues that need to be resolved. That is not okay.
I called again and got disconnected after about 15 minutes. I'm now on hold and have been waiting over 50 minutes! This is craziness.
There is no option to get a callback, and the elevator music is full of static. How old is their system?!
Plenty of other places to purchase from.

Rather than make things right, Expedia chooses to point fingers on others. They don't care or help!

We booked a flight to Alaska, less than 24 hours later we realized we needed to shift dates so we tried to call Expedia who we booked through... We had 24 hours to change things so we called and ended up waiting 2 hours on hold, then called back and were offered a "we'll call you back" after 2am (now past our window) we got a call back only to be disconnected mid sentence. They called back again and again we were disconnected. Not our phones, but definitely their system as we never have issues normally. Finally we get through to someone who asked if we can go on hold for no more than 5 minutes? We said sure, 30 min later she came back only to be disconnected again and we never have gotten a call back, its always start over. Meanwhile the flights we wanted were being booked and now we can't cancel because it's been longer than 24hours. Still fighting to get this straightened out. Not even sure what we can do about it now... NEVER AGAIN will I book anything through this outfit...

When flights and hotels had to cancel during the pandemic, when they authorized refunds Expedia kept their customers money and insisted they were only eligible for credit vouchers, which they never honored. They hired a company in the Philippines to run their customer service that was completely deceptive. They were trained to keep people on hold for hours until people gave up. They were trained to lie and be evasive in all dealings with customers. Months and even up to a year later their customers are still fighting to get their money back from Expedia.

On 3-30-21, I was informed that Expedia issued a credit of $120.00 incorrectly and as a result I was unable to use it. I was refused a refund of $120.00 and had to purchase a flight out of pocket directly from the airline. Expedia is not willing to resolve this matter or provide me with any documentation supporting it.

On 3-22-2021, a separate credit was used to purchase an unauthorized ticket. I had a credit of $688.10. The ticket I authorized for purchase was $122.00. Which would have left me with a credit of $466.10. However, the agent purchased a ticket for $648.00 without my authorization or knowledge. On 03-23-2021, I addressed this matter with a rep and refund of $466.10 was submitted due to the unauthorized purchase.

On April 2,2021, I received an email stating that the refund submitted on 3-23-2021 will not be honored.

Total garbage! Do not use them. Better off doing you. I could say so much more of m about this POS company

I booked a $177 hotel room, but accidentally had to refresh the checkout page due to network issues. I did the booking again. I then checked my credit card and saw that I got double charged, I only received one booking confirmation. I called them and they said it is because of the refresh, but that the double charge was not showing up in their system, the customer service guy assured me and told me to "trust" him. I then called my card company and they opened a claim and refunded me, telling me the only way I would get the charge put on my card again, is if they disputed the claim, which I thought improbably since the dude told me that they had not double charged me in their system. Low and behold, they dispute the claim, saying that the double charge was legitimate, and I had the double charge put back on my card. I am currently on their customer service lines, angry and frustrated, having been on hold for a long time. Don't use this company, there are so many less shady options out there. I hope this helps someone avoid a situation like this.

I bought an airline ticket through Expedia for Aer Lingus. All fell through during Covid. Now that things are opening up, Expedia will not make exceptions to their rules so now I am out just under $1000 and there is no recourse for me. I have been learning the hard way, it is best to book airline tickets and hotels with the actual place and NOT through a company like Expedia. In the long run, you save more money.

They cancelled my flight and I have been waiting on the phone for one hour and forty minutes. AVOID!

I recently booked all of my hotels through expedia.com and although their website is relatively easy to navigate when booking if your plans change or they make a mistake that impacts you financially, forget it, they will not accommodate ANYTHING or make up for their mistakes. Do not expect Expedia to work with you. If they slip up, it's on you to figure it out which will very likely lead to financial losses. I would highly recommend you consider other booking services when planning your next trip.

Warning. Don't ever use Expedia! They are scammers!

On the way to Yuma we could only find one hotel available and that was in Las vegas. I had been entering in the dates of the 19th over and over looking for a hotel. I finally found one and after I hit confirm I realized they had changed the dates to the 20th because apparently there was no vacancy at this hotel either, on the 19th. I immediately tried to call Expedia back and of course as they always say they are very busy and there will be a long wait. I was on hold for almost an hour when I finally hung up and tried online chat. The chat was obviously a bot and just continued to say we're sorry we can't refund or cancel your hotel reservation.

The next day after getting transferred twice and being on hold for more than 3 hours, I was told they would have to send it to the complaint department. A week later I get an email saying we're sorry but we didn't find an error and so we cannot refund your money. So I have a $165 charge for a hotel room I never got to use!

Since this has happened I have heard of other similar complaints. We will never be using Expedia again!

I booked a flight through Expedia from PHX to ORD departing at 12:25 pm arriving around 5 pm on Frontier. After providing payment, I received the confirmation from Expedia showing my confirmed flight. Within 5 min. I received a confirmation from Frontier showing the time was 11:25 pm arriving the next day at 5:00 am. I tried several times to contact Expedia, at one point I was on hold for 3 hours and finally gave up. I finally reached Expedia the following morning, they advised me it was Frontier's error. Frontier advised me it was Expedia's error. Based on Expedia's policy with Frontier, they cannot issue credit. Frontier states " since it was an Expedia error", they cannot provide credit. Really...……. How can this happen? Who is responsible? Just remember, read all reviews not just the good ones. And GOOD LUCK trying to reach Expedia by phone and don't ever think you will be able to speak with a Supervisor or Manager with out getting disconnected 2 times.

Economy Rental car is not at airport. Airport is a new airport and this place was 10 minutes away. It's a taxi ride away in an old Day's Inn that does not even have rental car sign. I called Expedia and after 70-minutes, somebody called me back. I asked to speak to supervisor and of course, none were available. The rental car company had 1 car with over 54,000 miles. Trunk had a huge dent and would not even open. Gas tank was 1/2 empty when car was given. My manager literally took multiple photos of all the damage to the car before leaving hotel and was charged a $250 deposit. Why would Expedia EVER have a rental car company that was over 10 minutes away? If the airport was the old airport, rental would at least have been a walk away. Worst rental experience EVER