ExpediaReviews 1,609

I booked a flight with Expedia in February 2020, for October 2020. The flight was cancelled by the airline, so in line with EU rules (Reg. 261/2004, applicable for that case) I have a right to full refund, which I of course requested.

For over a year now I hear from Expedia lies and excuses, amounting to "No can do, f**k off, we are sorry for your frustration". Despite the fact that the airline accepts the refund needs to be made (!), but since my contract is with Expedia, and Expedia's with the airline, the airline may not refund me directly.

Expedia of course does not care about its clients, and either can not bother to get the refund and pass it to me, or (as I suspect) actually got my money and tries to keep it.

Avoid Expedia at all costs, it will save you a lot of money, time and frustration! Look at its score on Trustpilot, by far the lowest of all Onine Travel Agencies!

[I have proof for all I wrote, **************]

https://www.trustpilot.com/review/www.expedia.com

I usually don't take time to write reviews but the customer service is so horrible, I had to make a note to try and save people the incredible frustration I've experienced.
I needed to change a flight that I had booked when I arrived at the airport. I talked to 7 different support reps from 10am to 4pm. Hours and hours on the phone. Finally at 230pm, I finally got someone get it fixed and get me on a flight at 5PM. I go back to the airline desk and they double check and nothing, I'm not booked. Not only that, the last flight of the day is now sold out and the open flight is Sunday.
To make matters worse, I now call to get a flight credit and Expedia tells me that no refund will be issued because the flight left at 1045am. Just unbelievable!

This is only one experience. I've similar issues in trying to extend/modify hotel stays.

Book the flight With Expedia and it was canceled. They rebooked another flight but added another 3rd layover That was 13 and a 1/2 hours overnight in California Even though I was going to the Midwest and my 1st flight originally had the layover in Dallas Texas going from Japan and then charge me another $89, for some reason was never notified that our Bookings had been canceled, With no notification or email from them I happened to find out because i happen to look up our flights on my trip app. So for a 3rd time I got on the phone with them for 3 hours With the agent trying to tell me the money was never taken out of my account which had had been $2500 for 3 tickets After I got ahold of a second agent online while talking to the 1st age on the phone was finally able to straighten it outAnd reboot new flights and I also specifically told the agents which seats We desired after confirming myself with the American Airlines app that those seats were available. Because I have a 7 year old and and a 5 year old daughter that has never flown and wanted to sit by a window. Which at that time the agent assured me we would have the same seats as before... and of course. We did not! And to top it off we got stuck in a middle Isle for the whole 24 hour flight From Southeast Asia to the United States. I'm so disappointed because my children's 1st trip and and they Literally lied to us about everything possible the whole trip from From the purchase of the tickets to the time we sit down in our seat nothing we were told was the truth from Expedia agents, I will never do business with them again. It was the worst nightmare of traveling I have ever experienced and I have been On numerous flights. If you decide to give them your money. Then remember at the end. You been warned.

I am an expedia gold member, booked hotel through expedia **************
I wanted to change dates, I contacted hotel they said they did not receive money and bookings get refunded If I cancel before check-in time.
Expedia is not willing to reinstate booking or refund me.
Sadly expedia took my money and ran away.

I recently book a room at a Best Western in Katy TX. My wife and I stay there often. I am familiar with being hijacked by listings under a google search. However, I felt safe in click on the BW website in the graphic to the right. The room was quoted at a high but in line price with past rates. However, I was billed 25 % more to my card. This is beyond the usual taxes and fees. To add insult to this, there was a $19.99 add on under Travel posted to my card at the same time. I have now called Expedia. I was informed the $19.99 was a charge through Reservations.com, and they have nothing to do with it. Upon calling my credit card company, I learned the 19.99 was on my Expedia charge. Regardless of what a link appears to be, check the URL in your browser before proceeding.

DO NOT BOOK WITH EXPEDIA! Idk why I allow them to screw me over again. I booked 3 rooms for 3 adults and 1 child. Expedia, booked me for an executive suite (1 room) which by the way wasn't an option when I booked (internationally btw). The rooms are non refundable and the hotel refused to waive the fee and rebook the 3 rooms. Now I'm forced to book 2 additional rooms at nearby hotels because of their error. I will seek legal advice because I'm positive this is illegal for them to do. Never will used them again.

I booked a "transferable" trip USA to UK and paid $2,650. I had to cancel and rearrange the dates, and when I did the fare was $611 less. I was told the difference was only useable on the new booking due to the airline policy (Virgin Atlantic), so I asked to upgrade seats. I was told I would have to contact the airline directly. I did so and learned from Virgin that they had only been paid $2,037 and the rest of my money remained with Expedia, and they told me "this happens frequently, and I would have to call Expedia to try and get a seat upgrade". Expedia played dumb, and when I asked to speak to a supervisor, they held me on the phone for 44 minutes before dropping the line.
Lies about "Airline Policy", and deliberate actions to pocket my remaining money. Never again Expedia!

Stay away from Expedia. They will not let you use your airline credit or refund you. Stay away, but if you make the mistake of using Expedia like I did, call your credit card company immediately to open a chargeback because contacting Expedia will be a waste of time. The agents lie saying they helped you book another trip trying to delay you so you can not open a chargeback.

So, my wife and I book our rental car through Expedia on our last trip to Brazil. We arrived to the rental car agency approximately 1 hour after our scheduled arrival. We were subsequently refused the vehicle by the rental agency and told our reservation was cancelled. We were told that we could reschedule through Expedia. So, we called Expedia while standing in the agency lobby. We were told they couldn't reschedule or cancel the reservation. We asked for a refund because we were not receiving the service we paid for. A few days later we received an email that they couldn't reach the agency, which we never had any problem doing, and therefore were refusing to issue a refund. I spoke with a representative at Expedia that agreed that we had not violated their policy, but was still refusing to issue a refund. So even though we did everything the way we were suppose to, Expedia still refused to stand by their own policy and issue a refund. Safe to say I will neither use Expedia again, not will I ever recommend it to anyone other than the people I hate.

Horrible service. Tried changing drop off location for car rental. 12 hours of vacation ruined and no results. Flight delays ruined the next 12 hours. Lines for car rental 8 hours more vacation ruined. Lost 2 days of hotel stays. The only thing Expedia did was argue that they couldn't change anything as I had the rental services on the other line explaining Expedia was the ONLY one that could change them. Please don't waste your vacation and just book everything yourself. This cost me an additional $2,500.

On July 28,2021. I booked a room for 3 people Through Expedia for Aug. 6-8. At Ramada by Wyndham in Asheville NC. After checking in I went to the room. My wife entered the bathroom and then told me that she saw hair on the shower wall. I checked and there was long black hair on the shower wall. I took a picture with my phone. I then saw a coffee pot on the bathroom counter top in the bathroom across from the toilet. That's just plain unsanitary. The bathroom obviously had not been cleaned. I checked out and ask for a full refund and was told by the manager that I would have to call Expedia for the refund. I'm still trying to get a live person at Expedia to answer my phone call. I will never go back to Ramada by Wyndham in Asheville NC or book another room through Expedia.

Worst experience ever i had with expedia.com in all my history of dealing with travel industries as today I am recognizing such irresponsible organization they are. Just simply thinking about money. Be careful when dealing with them I bought ticket from them and the airline has canceled his flights since February 2020 and they are not welling to pay back the compensation. They just told me we didn't charge you and the airline charged your card. It means they are passing your card details to the third-party. Take care and secure your self even you pay little more when booking tickets.

We used Expedia to book a room at a hotel with trip protection. We had an issue where we had to cancel our plans well enough in advance but Expedia made it impossible to reach someone that could help. We called, we sent emails, and we followed Expedia's customer service requests. They asked us to contact the hotel, we did, and the hotel told us to contact Expedia because they were the only ones that could help us because they have our money. Expedia purposefully creates a catch 22 so they don't have to refund your money for services they never provided. I will never use Expedia and highly advise others to never use them too.

We had a 1 week conference in the hotel and it was the best hospitality we have received. We have been to many hotels before but the RH Hotel was THE BEST. We were given a 5 star service by 2 ladies Neo and Gladys and my team and I have decided to use this hotel for all our upcoming conferences and want to be served by these 2 ladies only from here onwards. They were so friendly for the whole week and their energy is remarkable. They made us feel at home and we love their level of professionalism and passion for what they are doing.

I tried renting a car for a family holiday. Expedia rented me a car that didn't exist, from a pick-up point that had closed a year earlier. I was standing in Central London next to an abandoned building. Expedia were totally useless on the phone and were leaving me to travel around London trying to find a solution. If it wasn't for Europcar giving us a replacement car immediately, we would have been unable to go on our holiday as planned.

Expedia also charged me international insurance because they had mistakenly thought I was booking the car from the US. Europcar had no choice but to separately charge me UK insurance.

Despite explaining these points to Expedia, minimal sympathy was offered and no compensation beyond an 18 pound voucher on a future purchase.

Rented car through Expedia (Fox car rental)
Flight delay and unable to pick up car due to car rental would be closed on my arrival.
Took hours on the phone while waiting for flight to cancel car rental, they even told my to call the car rental comp.
Finally got through with someone at Expedia stating they put in my request for cancellation and would get refund in 7 days. Month later still no refund. Contacted customer service and they till me I don't qualify for refund.

Customer service is oversees. Broken English. Rep was outside on a cell phone and a rooster actually crowed.

A had a Trip planned for Australia April 2020.,
Ok understand Covet hit,.
Now The airline does not service US to Australia
Indefinitely,,
Now unable to a refund or flight credit on another
Airline, also willing to take a less expensive flight may I add.
Instead of Expedia just telling me I am not getting
Anything back on my one in a lifetime 8 days Sydney, Customer Service Center puts me on hold
13 different times for 45 minutes to hour only to
Get cut off, Ok I will say this allegedly! " I feel the call center hangs up on customers when there is
Issues with refunds, Credit, the personnel just says
Hold on, then off the next caller, Hopefully it's a sale,
Only money, I am out over $700 now …. Be Careful

Expedia charged my credit card for a room reservation at hotel that was completely booked. When I arrived at the hotel and learned they were booked, they apologized profusely, immediately cancelled the booking on their end, and said to contact Expedia for a refund. I tried calling and chatting Expedia for 3 days, was put on long holds of up to 39 minutes, and was disconnected 4 times. Their virtual chat feature was a useless bot. When I finally got an agent on the phone, he was likely in the Philippines, had limited English skills, and a thick, hard to understand accent. He tried to tell me the booking was non refundable and he couldn't issue a refund. I had to repeat multiple times that the hotel was already booked and Expedia erroneously made the reservation and charged my card. He said I had to contact the hotel for a refund. I told him no, the hotel canceled it on their end and told me to contact Expedia. The Expedia rep then said he would need to email the hotel to verify that the hotel was booked and get a waiver to issue a refund. He said that could take several days. I was shocked—this is an online booking company in the 21st century and that's the best they could do? I then conference called the hotel with the Expedia rep on the line. The hotel clerk confirmed that they were booked and had no availability at the time Expedia booked my reservation, said they canceled the reservation 3 days ago and that Expedia had to issue the refund. The Expedia rep then asked the hotel clerk to issue me a refund. The hotel clerk again said the hotel was booked, they never received the funds, they canceled the reservation, and Expedia would need to issue the refund. Finally, the Expedia rep had to agree to issue the refund. The Expedia rep had no answer for why they charged my credit card and booked me for a hotel that had no availability. Expedia tried to steal my money. If I hadn't spent 3 days trying to contact Expedia and then conference call the hotel they would've succeeded. This was the worst customer experience I've ever had. I will never trust or use Expedia again.