Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Evri 'lost' the parcel I sent a month ago. I have filled in the claims form but have been completely ignored since. I am currently £170 out of pocket.
Absolutely impossible to speak to someone and all contact I have made (every day) has been futile. Worst customer care I have ever experienced
2 separate deliveries one of which was tracked the other was not until after the alleged delivery.
Address clear, number of house on gatepost at end of short drive on front door and on house wall.
Both packages delivered to an unknown address photo is not of anywhere I know locally.
Not the first time the last 2 non deliveries were of high value alcohol marked on the packaging as such which they said they had "lost" Now I wonder why that might be?
This time - customer service so very helpful- ask the family, search the garden and check the safe places - Have just got through a thorough cross examination of he dog who denies having stolen mummies now top or dads new rosebush Evri's advice is now to scour the entire road- ( over a mile long) to see if anyone has the parcels.
What a shambolic bunch of cowboys don't touch with a bargepole- they would only lose it!
If I could rate 0 I would once again evri not sticking to the delivery times given or not even updating the customer. This resulted in me missing a family meal. After speaking with the business I ordered from, they stated evri had an issue will be out within 24 hours after speaking with a evri correspondent. I then go shopping for 1)dinner tonight and other things to then find your drivers have left my parcels on a main road out the front of my house. This then resulting in all my items been taken, from the smack heads or thieves in area why would you leave them on a main road outside wish I could attach photos. Advice if you order from secondary company's as evri as there delivery firm don't bother, as this isn't the first time this has happened around our area, Or better still your drivers need to learn to read, as I left a not stating due to you been late I had to go out please leave with neighbour. Instead they leave out on a main road.
Really do your jobs properly will you.
If I could put no star I would. Can someone explain how they managed to have 4.2 stars? EVri employees are thief, first time was my shoes, now hello fresh package. Always lie that they got delayed and couldn't deliver. I sent email and try to call, until today NOTHING! They don't even take time to call back, give goodwill gesture or make the customer feel appreciated. I haven't heard anything good about EVri so I am really surprise with their 4.2 star on other platform. Last but not least, how can companies continue to work with such unprofessional people!
The first time I just left a bad comment but from now, I'll make sure everyone know how bad is EVRI
Only reason they got 1 star is because it doesn't allow to give a minus score, diabolical shambolic excuse for a "courier" (wouldn't even like to even put them in the category of courier), I'd rather walk all the way to collect my parcel with glass in my shoes than let this useless bunch pretend to care, lose the parcel then ignore all messages or contact, I have requested a call back 23 times in 4 days, guess what... NOTHING,
Probably as a result of the Covid years, my family has eased into the convenience of online shopping.
Obviously, many companies offer different levels of service: some offer really quick dispatch times with excellent delivery drivers, others seem to generate problematic issues with delivery and returns.
Evri, in my experience and opinion, is really, really, really, really poor in its' approach to delivery.
We began to have parcels being just "left on the doorstep". This might be a spin-off from the Covid years, (where person-to-person contact was avoided), but it's simply not acceptable now.
This became so much of a problem, that I actually have a sign on my door instructing Evri to either knock the door/ring the bell. If no answer, leave with my neighbour at 45. If no answer please leave details of re-scheduled delivery, but DO NOT leave it unattended on the doorstep.
Consistently, parcels are still left on the doorstep.
I don't know if Evri employ too much foreign labour where understanding English is not high on their list of priorities. I don't know if each individual delivery driver just wants to get the parcel dropped, so they have absolutely no duty of care towards doing their job correctly.
What I do know is that many of the companies that use Evri are paying an additional (small) fee for a SIGNATURE.
Handing a parcel to the recipient, or posting the parcel through the recipients letterbox is a successful delivery - leaving the item on the doorstep for theft or susceptibility to foul weather IS NOT.
The reason for this review, is that my daughter recently ordered a collectible book, which the company sent via Evri.
We arrived home to find a small bundle of soaking wet mush on the doorstep, with the parcel being out all day in a rainstorm.
We are now asking companies NOT to dispatch our parcels via Evri and, if they, do we will shop elsewhere.
Absolutely awful, they've been holding onto this parcel for ages, and I am unable to get any answers about where it is because of the useless 'digital assistant' talking in circles.
I don't understand how this courier service is still going when there's much better alternatives.
I order something from china on 13.03.2024.finally arived on 20.03.2004...EVRI collect my item on 20.03.2004 at 13 a clock and keeping for no reason even after 2 days.what they waiting for.? Stay away from them if you can.!
Rubbish service as usual Delivered the parcel to wrong address had to find out where it had been delivered to and then drive 4 miles to pick it up. Photo they sent me was not even my parcel when I got there. Only good thing was the GPS they sent me to say the parcel had been delivered to was correct so I was able to find it, Would never use this company as it is a JOKE.
Same old thieving scum, please see the attached picture of my parcel that was simply thrown on the porch floor by the courier, it was already late by days but turned up ripped open and contents removed. I did review this on Trustpilot who are now corrupt and are removing all negative feedback from this company, they are clearly in the back pockets and can not be trusted, i sent proof along with personal details but they still refused to accept the truth and are protecting these corrupt thieves.
Changing your name will not cure the problem, another item completely trashed and kicked to bits by your airhead driver, simply Hermes under a new name. DO NOT USE THESE JOKERS.
A number of days ago i ordered items,paid and was informed they were collected by evri.evri provided a tracking number and after more days cthe items failed to materialise. Spoke to supplier and was informed evri would deliver.more days and tracking stated in local depot.Today Tuesday 12 March,2024 supplier informed me items lost so another order.evri has depots full of items not delivered and many unlikely to be.This is what one pays for DONT USE THIS COMPANY
Evri are fraudulently hopeless. They have no interest in delivering items, mask whole operation with a bot for customer service.
DO NOT USE.
To think rebranding would save them is a silly idea when their service has always been shocking. This company needs a complete overhaul to come close to every single other delivery company. Absolutely awful.
Evri are scum
Evri - A scummy company that haven't changed their ways since they were called hermes. They have managed to lose two seperate parcels of mine in the same week. No issue shipping all the way from China then as soon as Evri take over they lose it. The driver even lied and said that he attempted to deliver it to my local parcel shop and said it was closed!
Same old story with evri, you can't even get hold of a human. Vile scummy theiving C***S.
Poor customer service and poor delivery options when they cannot find your postcode. They direct you to AI messaging and telephone services that are infit for purpose. More about the businesses that use the service rather than the public who they really don't seem to care about. My delivery number is H0067A*******780.
Used this company but stopped because of the amount of parcels that got lost with them, I've been using Yodel who have been fantastic but their system was down for a couple of days so used evri ans guess what?! Yep another parcel has gone missing! They make the claims process so difficult & I don't have time so I end up out of pocket! Terrible company!
Sellers have no recourse
I posted a secure, well padded item via Evri. My buyer had a message "Your parcel was damaged in transit and cannot be delivered; please refer to the seller for refund".
As the seller, I cannot contact Evri to make a claim. It isn't possible. There is NO point of contact that works. Their chat-bots and phone-bots give the same answer my buyer received, and then you get cut off.
I hope they don't rate their success by the amount of refunds given - low refunds means no contactability, not better service!
UPDATE! Evri have responded to my review, ignoring the bit on their bots. The only thing the chat bot online will tell me is "we can't deliver your parcel, it was damaged" and "contact the seller" - there is no facility to do more.
They told me to ring the number: same answer and THERE IS NO OPTION FOR LEAVING VOICEMAIL!
Date of experience: 19 February 2024
Their response?
"Reply from Evri
An hour ago
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on *******456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis"
HOW IS THIS COMPANY STILL ALLOWED TO OPERATE?! I find it extraordinarily strange how there appears to be so many 'good' reviews on Trustpilot for this company, whereas all the other less well known review platforms tell a VERY different story! I think Trustpilot need to investigate this phenomenon! On 8th Feb I trusted this terribly incompetent and dishonest service to send/deliver an electrical item worth £550.00. On 18th Feb the buyer contacted me to say the package hadn't arrived. When I checked the tracking information it said that on 9th Feb the package had been 'received by Hermes'. It also said that on 10th Feb at 06:50am it was 'in transit'. Then it said on 10th Feb at 09:21 it was 'on hold' with no reason why and had no communication from EVRI whatsoever to tell me what was happening with the package I had paid them to deliver for me. On the 18th Feb I sent them an email asking what was going on. I had an automated response telling me 'this has been sent to your local Customer Services team to look into this, rest assured we have it in hand'. By the 20th Feb I'd heard nothing from them so I went about the extremely difficult and lengthy task of speaking to an actual person at EVRI. I was told rather quickly and bluntly that the package had been 'lost within the network' and the case had been closed. As well as explaining that this situation was unacceptable, I asked why EVRI had made no effort to communicate this situation to me or the receiver until I actually finally managed to speak to someone. I didn't get an acceptable answer to this question, he just proceeded to tell me that he was going to send me a claim form so I could claim back my £20 compensation plus my delivery fee. I was gobsmacked! This is the most despicable service I have ever received. Since, I have read many stories/reviews from people who've had very similar experiences. There are thousands of them. There are even videos on YouTube of EVRI drivers doing what looks like a car boot sale, but they call it a 'lucky dip'. They have tables set up with piles of parcels on them and openly say that these are 'EVRI lost items'. People are allowed to come along, pick up the parcels, they are not allowed to open them, but they are allowed to feel and shake them before they decide to buy them, hence the 'lucky dip'. You can clearly see the Evri labels with the recipients addresses still attached to the items! No doubt the expensive item I paid and trusted EVRI to deliver to the buyer, Will end up on a EVRI lucky dip stall somewhere in the country. DO NOT USE THIS APPALLINGLY DISHONEST SERVICE! THEY SHOULD BE BANNED FROM TRADING IMMEDIATELY!
Almost had my parcel in my hand, but it was taken away, as the driver's scan machine wouldn't work. He wouldn't photograph delivery and wouldn't verify delivery by typing the reference number in manually. It was more important to leave me high and dry without my parcel than to deliver on time. What poor customer consideration.
Parcels just left on door step, didn't even bother to knock on the door. I heard a noise and was expecting another delivery, so I went to the door. The parcels were there: £130 worth of heaters visible to the public pathway. Rubbish workers
