Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service
Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK.
In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent.
I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them.
I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded.
They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway."
So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless.
I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared.
It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue.
What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered.
This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful.
Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
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They delayed my parcel, then sent it back to the seller. After several attempts to contact them, I got hosted. AI assistant it useless and even though I requested a call from them, they decided to send me an email saying everything I already knew. Absolutely useless support, I would rate it -5 if the scale allowed me to.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are
H0067A*******364
H0067A*******145
H0067A*******884
I can now see why this company has been on tv for there shocking delivery service
Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST
I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
£45 ponds to send my 3kg parcel. After 6 weeks they've lost it. Send a parcel to my friend with my private items that can never be replaced
They lost over 16 parcels at same time for me that i bought from vinted and stupid vinted made me wait 6 week to give me my money back
Been waiting on a order from ebay almos 4 weeks they keep telling me its in the warehouse but cannot find it - unless the warehouse in on mars the staff are incompetent make sure and avoid anyone who delivers with evri
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
The driver came to the address, took a photo of the parcel and the property then drove off with it. Claimed it was undeliverable, but didn't even try. I tried to get it redirected to a drop point, so it could be delivered outside of business hours. But hasn't been updated in 4 days. No human support AI only, Automated response. Leave your details on the chat and no human gets in touch, ticket gets closed with no help. This company knows they have thieves but they don't care, anywhere else investigates stealing, these promote it
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
Had a 15kg parcel picked up which was a branded DHL box and the recipient got a completely different box that was mangled and had half of the stuff missing. Complained and got basically told that it's my fault?!
Disgusting and unprofessional company, would highly discourage to use them.
I bought a tablet on eBay for £30 less than it was on Amazon. If I had known that the delivery would be by Evri, I would have stumped up the extra money and got it the next day. I've been waiting four days so far and the tablet hasn't even left the depot where the eBay seller left it.
Utterly useless company you can't speak to anyone even though they say to call they don't reply to emails nothing they just steal or lose your parcel. 14 days later and the parcel did not move from their original location. This has been stolen are they lost it but either way they are utterly useless. Evri is potentially the worst delivery company that ever existed and should not exist anymore.
Lets be clear, this is just Hermes, nothing different apart from their awful new name and logo. I was stung before, and received nothing, they lost one of my parcels, never to be seen again. Now, they are Evri, they lost my box, worth £250, cant find it, dont know where it is, apparently between my local depot and the courier, whatever that means, regardless, they lost my parcel. You cant speak to them, their chat is a bot, they are like some sort of bot scam. I cant for the life of me see how Evri can still be operating. I am out of pocket for the second time, this time im insured, so hopefully will get the value of the goods back this time, but i wanted the box, not to wait then get a refund. Utterly useless.
I don't normally write reviews, but my repeated experience with Evri (formerly Hermes) has pushed me to speak out. For two consecutive days, Evri failed to deliver a parcel to my address — a hospital with a 24-hour reception. There was no explanation provided, no attempted contact, and no accountability. The tracking simply updated with "We were unable to deliver your parcel." How can a professional delivery company fail to deliver to a hospital that is literally staffed around the clock? This is not an isolated incident. I've lived in the UK for over 10 years, frequently moving between England and Scotland, and every time a parcel is handled by Evri, it ends in frustration. Missed deliveries, lost packages, cryptic updates, no way to reach a real human being — it's a constant pattern of failure. And it's not just me. A quick search online reveals thousands of similar horror stories: parcels left in the rain, thrown over fences, or simply marked as delivered when they never arrived. More disturbing are multiple allegations of animal abuse from whistleblowers and ex-employees, including reports of drivers leaving live animals in hot vans or throwing them during delivery. If this is how they treat living beings, it's no wonder our parcels arrive damaged or not at all. It's beyond unacceptable. I now make a point to check which courier a retailer uses before purchasing — if it's Evri, I will not buy. I refuse to support any company that outsources its logistics to such a consistently incompetent and ethically questionable service. Evri: change your name all you want — the reputation remains the same. Utterly unreliable, unaccountable, and unworthy of trust.
Evri lost my parcel over six weeks ago. I paid for insurance to cover it in full, but they've ignored my compensation claim entirely. I've tried to call their customer service team to speak to someone, but my tracking number has suspiciously stopped working, so I can't get through to anyone. I'm having to report them to Trading Standards, and I'm pursuing a claim through the Small Claims Court. Avoid using this company—it has been the worst customer service I've ever experienced.
Yet another disappointing and fruitless experience with Evri, who on three consecutive days failed to deliver my parcel despite posting photos of the end of my driveway on their website. All the delivery driver needed to do was walk a few steps up my driveway to deposit the parcel in my porch ad per my preference. I'm not sure how much easier it could have been, so why FAIL THREE TIMES
Evti incompetence is beyond belief Is there an award for this?
On holiday nearly 400 miles from home then evri say they delivered a parcel, a painted nailed hand with a gold bracelet pictured next to closed door but thats not a delivery. No card in letterbox and checked with neighbours on return but still no. The phone and chat lines get no call backs after a full week so the 24hrs thing is rubbish. EVRI has stolen my parcel..
Evri had my parcel, all going well at 10 am, by 3pm it was damaged beyond repair, i m still yet to have any news if its coming back or not, as at 4pm they close the options of dealing with a human. Vinyl records, with FRAGILE ON EVERY CORNER? Not the 1st time, only 3 months ago they damaged irreplaceable WEDGEWOOD CROCKERY, a wedding gift that can never be replaced. On top of that, a courier decided to leave a stereo ordered from me, underneath a heavy stone garden ornament, completely smashing the contents, on this occasion, the buyer had previous experience of damaged goods, and could not face going through the channels of re imbursement, which i totally understand. On top of that, the last, at least 8 labels i purchased online, ready to print at my local store, did not get an emailed bar-code. When raising the issue, i would get--SORRY YOUR PARCEL IS ON THE WAY, or some other irrelevant nonsense. If i had the option, there would be no stars. Just joined Yodel, last night, at 23.05, managed to speak with a human in under a minute, on a Sunday, so have today joined up, not only are they cheaper, they are contactable, and even offer free insurance up to £50 unlike Evri s £20... Shipping a parcel, avoid this company, not only for the incompetent couriers, customer service, even when available, very poor..
