Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
One star is even too good for this service! Parcels are never delivered on the day they say they are 'out for delivery'. Cannot speak to a human on the phone, always a robot and cannot get the right answers on the online chat! I WANT TO SPEAK TO A HUMAN!
I HAVE PAID DELIVERY CHARGE FOR THIS!
I'm home waiting for my parcel since morning, and got a message saying 'tried to deliver your parcel but you weren't in', what's the point of changing your name if the service remain the same? Carrier did not rang the bell.
This for them, is quality service... just left it there... what did he think would happen?! Incredibly disappointed with this level of stupidity... every time, they dont prove me wrong... stay away from this company. Its never ending issue solving with these guys.
This is cheating and Finnish company. If there is 0 star I will give. My parcel was delivered on 11 April 2022 there is somebody inside the property, but tracking list said there nobody in. Then it is said there will be the three attempts tried. But no further deliveries even I left the note of the safe place. I send the email to the *******@evri.com but never get replied. The I phoned the number *******5456 to get in the real person. I was promised the request delivery email will be send to the manager and deliver try to deliver the parcel within 24 hours. But today is 14 April 2022 no more delivery tried. Cheating and rubbish company. Definitely won't use anymore. Everyone want to use this deliver service please consider carefully. The staff has. I responsibilities.
You would have thought they would have tried to turn things around.
New start and all that! Absolute useless *******@ts!
Nothing has changed and nothing will, we'll apart from me using them!
Automated communication system is useless, website is useless, the only new bit is the name the rest is rubbish as usual
What an awfull experience I'm having with evri (HERMES) unable to make a payment on the app really frustrating because there is no one to speak to only a bot. You follow the instructions only to be asked for a tracking number? I CAN NOT MAKE A PAYMENT TO SEND A PARCEL THERE FOR I DONT HAVE A TRACKING NUMBER THIS IS THE PROBLEM?! Such a small issue could be resolved in minutes if only you could speak to someone.
Courier stole my parcel. Non existent help desk. Cowboys! Not the first time but certainly the last!
The worst delivery service every. 3 days they keep sending me texts that parcel is out for delivery and still did nor receive it. Can't even track it, because the system is frozen. Don't have words to describe how disappoint I am.
Filled in all format to send parcel today, not as good as previous hermes, any way after offering up payment was told by evri that they couldn't oricess my payment, rang my bank and they told me that evri site is not secure enough for my bank to release funds, get your act together evri and make the changes to secure your site payment section... or go bust
Hermes saw fit to rebrand as Evri because there was so much negativity and bad reviews under their old guise. Well guess what, it's a case of same abysmal service, different name. Automated complaint system that goes around in circles achieving nothing, no picking up from the depot, no accountability for their inability to locate a missing parcel. They had the previous nickname of Herpes because they were considered a disease amongst courier companies, I suspect it's only a matter of time before their new name becomes "Evri parcel lost or misdelivered".
For monumental incompetence and cynical dishonesty Evri is hard to beat.
I have now wasted 12 (TWELVE) days awaiting promised deliveries of goods that did, of course, not arrive. Initially they could not open the locker, or so they say, and so left the parcel in the locker for six days without apparently doing anything to open the locker or to inform me or to inform the sender. They knew it was in the locker of course. They just couldn't care less. After eventually opening the locker they lost the parcel at the first depot for a few days. Eventually they found it and it belatedly arrived at the local depot where they lost it again! They then found it, or so they say, and told me it would arrive today before 2.00 p.m. Needless to say it did not arrive before 2.00 p.m. and has not yet arrived. I suspect it never will arrive. The fabled search for the Holy Grail was a task of monumental simplicity compared to tracing an Evri (Hermes)parcel. The search for Franklin in the Arctic was a comparative walk in the park. The Amazonian search for Fawcett would be an elementary training exercise. Searching Evri is the real deal. Waiting for Godot is a productive use of time compared to waiting for Evri. Use Evri if you wish. A much more reliable method of delivery would be to attach your labelled parcel to a helium party balloon and launch it into the skies and then pray. You never know might be lucky. You know you won't be lucky with Evri. I have been lied to by Evri time after time. It would be most unfair if all the many many thousands of unhappy customers of Hermes (now passing as Evri) were to contact the CEO at Martijn.DelangeATEvri.com (change AT to@) or ring him at *******4640 for I am sure he has more important things to do ( if only) But then life is not fair as we customers well know.
The same Hermes courier who delivered my parcel to my dustbin (and sent it to landfill) among many other horror stories, has just turned up at my house under the name of Evri.
Incredibly sneaky re-brand from Hermes. I purposefully never order from big companies or anyone who uses Hermes (most people I know also avoid them like the plague) because of their awful treatment of people's possessions and parcels. I don't believe it's always the couriers fault, but the fact they are treated appallingly by this company. Their customer service is appalling. When they lose your parcel, if you're lucky enough to get past the robot system, you won't get an apology and you certainly won't get compensation. They have a list a mile long of items exempt from compensation. Even if it's obviously the couriers fault.
All I can say is, I would never trust this company. I was even told by a Hermes (NOW EVRI) driver never to use fragile tape on an item as this was a fun challenge to drivers to make sure the item arrived broken. They are often based out of storage units and items frequently get 'lost' inside these small units and are found for sale on ebay. Procedes no doubt go to Hermes/ Evri. Unless this company have also completely changed their management, working conditions for couriers and customer service, I would advice using any courier but them. Royal Mail might not be the cheapest, but I would rather pay more for a parcel that actually arrives. It is not worth the hassle with Hermes! Especially as most firms make it a logistical nightmare to get a 'courier refund' when you can't prove that your parcel wasn't actually delivered to a 'safe' place. You can see my parcel here, hidden at the bottom of our bin. No delivery note left, no idea the parcel was there until I asked the company to trace it. By the time I got hold of this photo, said parcel had been taken to landfill!
Re-branded from Hermes, a known terrible delivery company that more often than not never actually bothered to deliver. AVOID AT ALL COSTS!
Awful, useless delivery service. No way to speak to a human, automated tracking updates are unclear and they have lost my parcel without explanation. Completely unacceptable.
Evri has an information rich landing page, with top news stories from around the web, which you can scroll through using the navigation at the top of the page.
Search results can be filtered into Articles, Quotes, Images and Tweets, and can also be shared on Facebook, Twitter and MySpace. You can either share the entire page of results, or one specific item from the list. Very cool!
Signing up for an account gives you the added benefit of following specific information streams on certain results. However, not all search results can be followed. So while searching for "Barack Obama" can result in a stream that can be followed, searching for "Obama" alone does not give users the same option.
Additional information about each search term will also be displayed on the page, but again, this is limited to certain results. Using the example of Barack Obama, additional information includes links to other world leaders, an excerpt from Wikipedia, and product results from Amazon.
If you don't want to sign up for a new account, you can connect your Google, Twitter, Yahoo, Facebook, Windows Live or Blogger accounts in order to sign in.
Like DuckDuckGo, Evri has its own disambiguation results, in a sidebar, giving you the chance to choose a more specific and relevant term.
Evri has a toolbar which supports Firefox and Internet Explorer, allowing you to easily search for and share content. They also provide users with a slick, free iPhone app [iTunes link] which is divided into 3 main tabs – Recent popular news, a search tab, and collected items. Searching for any given term will result in the option to view recent news, images, a profile page, and related items.
Browse it and see what you think!
Ron.
