Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Despite my stipulating my safe place AND downloading a photo of it, today EVRI, for the SECOND time has left a parcel at the side of the house in full view of the street. I have contacted the sender Cotton Traders and told them I will NOT be ordering from them again due to the poor service from EVRI
Please don't use this company, who employ thieves as couriers. I had a parcel sent to me by a video guy I had employed and who I supplied a camera to. When he returned the camera back to me, it was stolen from the parcel, leaving only an external hard drive also sent left within the parcel.
This company accepts no responsibility for the actions of its employees and frankly I would never trust this company to send anything valuable. Too many light fingered employees makes this a risky service to use.
I sent a parcel with Evri covered under there £20 free insurance. The item sold on ebay for £12.95 and when delivered looked like it had been driven over! I obviously refunded my ebay customer and took the matter up with Evri. They have done nothing but put obstacles in the way rather than reimburse me £12.95 and the postage paid. They were sent photographs but they weren't interested. Issued a potential ccj against them for reimbursement but they are "fighting it". I am now a further £35 out of pocket in court fees. Don't bother using Evri if you want your item covered by insurance and expect to get reimbursement if there is a problem.
This is the courier of nightmares. Do not order a product if it is delivered from Evri. They claimed to deliver to my address and when I looked at the photo evidence it's not even where I live! I told Evri about this along with showing them an actual photo of where I live and they said 'these things happen' and have returned the parcel to the sender with no apology or effort to deliver to the correct address. Simply the worst.
Due to an upcoming wedding I am going to, I have been ordering a lot of items. Yesterday 2 items were due to be delivered between 13.30 & 15.30. At 13.10 I received an Evri email that my 2 parcels had been delayed and they would be in touch about my parcels today. Still waiting! There's just over £50 worth of stuff I am waiting for. After past experience with this Company I doubt I will ever see my items again. One item is a dress and am worried that this dress will be out of stock if my Evri parcel doesn't arrive. I am dithering about reordering the dress but then I will be constantly concerned that Evri will once again disappoint me. It amazes me that Evri are allowed to trade as a Courier Company.
Absolutely appalling service. Used to be Hermes, different name, same S$%T service. Had several parcels go missing, its next to impossible to contact them as they only really have this terrible chatbot that just sends you round in circles. Please for the love of god avoid this company. You're better off throwing your parcel in the river as it has more chance of arriving at your customer.
The delivery chap didn't bother to turn up on the delivery day, I had a text saying there were access problems. I live in a cul-de-sac with zero access issues! I'm right on a path with my own drive and ample spare parking next to my house! I was also home all day! There was no communication from them, he then turned up the following day and threw my parcel at my front door hard! This was in view of my two neighbours who were out the front at the time!
Useless liars. 'Tried to deliver but no one was home' Rubbish, I was in, I was waiting for the parcel you were meant to deliver! This happens every time this company 'attempt' delivery. Never any security camera alerts, so they clearly don't come anywhere near the property. On the odd occasion when they do manage to deliver, its thrown over a field gate onto the public right of way that runs through the garden. Probably just gets thrown out of the window as they're passing. Its never within the suppliers 3-5 day delivery slot and mostly ends up returned to sender after '3 non-attempts' at delivering. I try avoid these jokers at all costs but sometimes the suppliers don't make it clear which courier they use. I'll be ringing and checking in future.
Not even worth wasting my time on this. So I'll just say; lost parcel, zero interest in customer service, and false promises along the way.
Truly hope they go out of business.
Tried to arrange collection of an item to return. Nobody turned up between the times given to collect it. Tried to contact Evri who don't seem to want to talk to their customers as everything automated including so called "live chat". Changing name from Hermes to Evri seems pointless as customer service still terrible.
They need to change their customer service if they want to improve their company. Wouldn't use them by choice.
I pay extra for a next day but arrive after one week! I hope this company close down! This is $#*! service
Useless! Royal Mail managed to deliver a parcel but evri couldn't get to the address? Shocking! He prob jus didn't want to climb the stairs! Paid for next day delivery as part of my dads birthday! Well I missed his party as I was waiting 4gus present that I thot was on its way they even took another address made me think it was on way! I'm still waiting for some1 to get bk 2 me! Ruined a great day! Useless AVOID
Made two orders from two different sites in one week, that ended up using Evri as their delivery partner. One order has been out for delivery for 4 days. After already waiting 3 days for it to be dispatched, the second has supposedly been delivered yet two days later it is out for delivery. Communication between company Evri and customer is non existent, or just lies to make Evri look better. Hermes was an awful delivery partner, Evri is some how even worse. From now on I will be avoiding shipping options that use Evri's services even if it's an extra cost, the cost will save the hassel and stress.
Parcel delivered at another address without asking for permission to do so. I lost 60 quid because of them.
Avoid at all costs!
I was meant to get my parcel not too long ago I stayed at home the behold day waiting for it to come but then they contacted me saying no one was at home when they tried to deliver the parcel but I was at home the whole time waiting for it then they said if you aren't home I should either have to options leave it in my shed at my house or give it to my neighbours I chose both of the options then when I came home they said no one was at home again but this time I was at school but the delivery didn't put it in my shed or give it to my neighbours like I put it in the app
Evri is a desperate attempt to rebrand the appalling company previously known as Hermes. When you look at the history of Trustpilot, you will understand the need for rebranding.
The name may have changed, but this company's service standards remain at the lowest level possible for this industry. The company consistently fails to deliver and disappoints customers over and over again. When I see that a purchase is to be delivered by EVRI/HERMES my heart sinks... I must prepare myself for the lies and incompetence that inevitably follows. I live in a semi-rural location and it is impossible not to observe both deliveries and failed attempts to deliver. After waiting diligently for a delivery during the specified time frame... Nothing... no delivery and no attempt to deliver. Then halfway through this, the usual message is received: "Your local courier tried to deliver your Cotton Traders parcel today but you weren't in. There wasn't a safe place to leave your parcel so we'll try again and contact you on (date) with more information." of course this is a lie. There was no attempt to deliver and had there been an attempt, a "safe place" was evident in plain sight. This company does not deserve to be in business and hopefully, the retailers who persist with this appalling company may realise that EVRI/HERMES is a very good reason to shop elsewhere!
Changing the name makes no difference, still the same lies. Shocking company. Why big brands ship with you is beyond me.
Crap service. Came to my house stopped outside my neighbours and took a photo and said Jo one was home. Well I'm here and my smart door bell proves you never left the van.
Ever since I asked local driver not to leave parcels on step or in porch but to put inside secure box which is inside porch. Now I dont get anything posted via Evri, they all seem to get delayed at local depot and 4 of the last 5 have been returned to sender without any attempt at delivery. Latest one is again delayed, small item can be put in letterbox shouls have been delivered yesterday but tracking shows 24 hour delay at local depot. No way to complain through any of websites or phone.
Our parcel arrived at around 7.30pm, the delivery driver kept his finger on the door bell, my dogs barked, I am not steady on my feet and was upstairs at the time, I opened my window to check who was there to be met with an unknown person who had opened my gas meter box, I asked him what he was doing and he rudely shouted at me that he was delivering a parcel, I asked him to close the box and that I was on my way.
When I arrived at the door, I asked him if he had locked the gas box again and he again very rudely snapped ' yes! I want to get home tonight' and stormed of throwing his arm in the air as if to flip me off.
The whole experience left me very shaken and upset to the point that I was in tears.
I suffer from health issues and got to the door as quickly as I could, I was on my own at the time and only answer the door when I know/ check who is there,
I have never asked for deliveries to be placed in my gas box, and never would, the gentleman was very rude and seemed very agitated.
Surely this can't be the right way to treat customers, I'm very disappointed and this has left me very nervous about deliveries from this company in the future if I'm here on my own.
Diane Leech
