Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
Important Things to Know:
Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Totally unreliable, impossible to contact unless you have hours to waste and when you do make contact they never have a sensible anser to your query.
They loos and/or damage at least 10% of the parcels we send ant we send approx 80+ per week. Last week I got as far as their depot and then they lost. How is that possible. They admit they have lost it but I have to wait 1 month for a refund.
The items are never delivered on time always days later even when items have a paid delivery time slot as for there tracking app tells you your delivery will not be delivered a day after it didn't turn up plus don't give you a fresh delivery date RUBBISH
I should have read the reviews. 1.07 stars is too many. My package was collected on time, but subsequently lot of stolen. I paid for insurance, but after many attempts to contact support, I was told that I need to make a claim because they couldn't find the package. 4 weeks later, a sorry, but your insurance is invalid. No package, no compensation and very angry. Evri is a company to avoid at all costs.
My door was open all day because of the heatwave today. I was keeping an eye and I'm 100% sure nobody attempted a delivery yet online track showed 'no one was in'! So delivery cancelled. Rubbish service. Get out of business please! You're dishonest and dodgy. No respect! Thumb down!
Appalling company, not to mention thieves, they are unorganised and customers are unable to complain to a human at the end of a phone because they don't have a call centre. Just because you changed your name from Hermes to Evri doesn't stop people knowing how useless this company really is and the terrible reputation they have for cheating lying and stealing items then saying they left it at property, even when CCTV says different, they are also ranked second worst in the business. They stole my return package to Fabletics, and said return was cancelled! Liars! Don't be fooled. They are a vile company which just causes misery to innocent customers. Why retailers and company's use them is beyond me. Probably because they are dirt cheap! Sad thing is they even went on record to the media to say they don't care when customers complain and they admitted
To just play really stupid to a complaining customer! Pathetic and Shoddy. Should be removed from trading!
I have sadly had to endure numerous deliveries with this company - as a number of larger corporations are not willing to pay for a better service these days. The current delivery I am waiting for has now been in transit for 5 days! No wonder they hide their reviews and hide their contact number - they really shouldn't be able to operate anymore.
Please avoid this cheap bot lead courier 'service' if possible. Any issues and there is no one to call or contact. Just digital assistance which is dreadful. Whoever thought this was a good idea is a moron.
Absolutely shocking, delivered my parcel to the wrong address not even on the right street. Had a notification of delivery along with a photo of a woman's hand, half a door and no address.
Very clear to me why it is 1 star. My delivery time slot was 8-9pm and apparently, he tried to deliver my parcel at 9:57pm I have a ring doorbell (which had nothing on it) and a dog that goes mad when he hears a knock plus I'm sitting inside! Good to see they couldn't be arsed because it was late and just lie on the app. Apparently, no safe place when there 100% is round my corner very obvious what has happened.
I was returning an item to the retailer, I completed al the necessary documentation and returns requests etc.
I handed the parcel into the collection point and received my Track number.
After about 12 / 13 days I wondered why I had not had a refund, so I checked the progress of my parcel only to discover it had not moved in 11 days.
I contacted Evri to find out what was happening with the parcel only to receive a message the following day that they could not find it.
So my £200 item has gone missing and basically Evri do not seem to care or are going to find out why.
Same crap service different name. I have only click 1 star because I couldn't leave it blank, I give them no stars.
Still waiting for parcel- sent 17 days ago. Bargain one-of-kind item I can't just purchase again. Tracking won't give anything other than we've got it! This is the last time I will every pay for an EVRI delivery. Absolute joke of a company.
Worst delivery service ever.
Cost you money, don't deliver on time
Treat their staff like $#*! which has a knock on effect on customers being robbed of delivery fees and not receiving their goods on time or even at all. Poor show Evri having to change your name to stay in business instead of making solutions for your customers. Yous will always be a 1star service no matter how many names you change it to. Greed comes before customers and staff every time!
I want Brian Trower to read this message, Evri was ment to deliver my parcel on Friday 1st of July, a very important parcel, I tracked it alday on you app, then I get a message saying your parcel was delivered, it wasn't, no one came down my road at that time, I know this because I was waiting. Guess what, I tried to call, the automated robot asks for my tracking number, then says your parcel was delivered, and hangs up the phone, your online chat same thing! So my parcel was delivered right? Yesterday I get a message for Evri saying 'sorry buy your parcel was damaged beyond repair' and I should contact the sender to arrange a replacement, why should I have to chase this? So I have used yoir service twice ( not out of choice) and both times my delivery did not turn up, this is when yoi was Hermes, that time it took 3 weeks for the vender to refund me ( over 300 pounds) which where Christmas presents. 2 times I expected parcels from your company 2 time non delivery, changing your name does not improve the service, it just shows how awful the service is that you had to change the name, I never have an issue with any other delivery company, they are more expensive but you get quality service. Your company just lie,.
If you get given this delivery company, I did from asos. You're $#*!ed. They are wank! Delayed 17 hours, and then even later on the delay. Useless
Our security camera notified us someone was at our door. It was an EVRI delivery I rescheduled for a later date. We told him not to leave it. He replied ok, took a picture and left. Hated Hermes! EVRI is no better.
This company is absolutely joke! My few last parcels been damaged, lost or stucked in depotno more information when it will be delivered nothing. 3 parcels and i waiting and waiting, seller send replacement and now its also in depot. What happening in this depot and where exactly is it? No information about anything. Shocking... Avoid avoid!
Having a late delivery and still waiting is never good.
Made that much worse when it is impossible to speak to anyone to gain a resolution to the problem.
Evri is not a customer facing organisation preferring to hide behind automated telephone systems that send you in circles without resolution.
Avoid like the plague
My delivery was just flagged as delivered with no delivery made (I have a camera so can be absolutely sure no attempt was made, and I was home). The photo proof uploaded is just blank. I can only imagine Evri needs to log it as delivered so have put it in their system and hit tye related target even though no attempt was made. No follow-up yet after logging a complaint (which cane only be done through an automated system).
Do not use either Packlink or Evri as they lost my parcel and pointed the guilty finger at one another. I would not rest until I have had my refund of £11.50. Evri physically handled the parcel and yet they blamed Packlink - twins in fraud.
A customer emailed me, stressed about being told her parcel would be delivered to Grays whilst she lived in Suffolk. She later got the parcel but it was deliberately open UNDER THE pasted label.
Then another customer bought 2 plants and received a tracking number on 31st. On 11June, she asked for a refund as the parcel was stuck in the depot since 31 May. I had to refund her £11.50 They now wanted to wash their hands of refunding me by sending me the following.
Response By E-mail (Tasawar Ali) (12/06/2022 11.44 AM)
Good Morning Daniel.
Regarding parcel number: H0067A0068392770.
My name is Tasawar and I respond to complaints on behalf of the Executive Office. I have been asked to follow up your complaint in the absence of my colleague.
Firstly, I would like to start by offering my apologies on behalf of EVRi upon hearing that your parcel has stopped in our network.
I am sorry to inform you that after an extensive search of our depot and the amount of time that has elapsed since the last scan, your parcel has been declared as lost in our network.
As your contract is with your shipper, I would advise you to contact them for a refund.
Please accept my sincere apologies for the frustration and inconvenience this matter has caused you.
Kind regards,
Tasawar Ali.
The obviously had LOST MY PARCEL and told me to contact their shipper. My contract is with EVRI, not any shipper. How dare this person send me up a garden path. WORD OF ADVICE: NEVER USE EVRI. IT DESERVES NO STAR, zilch, zippo, A terrible company who banked my money and provided NO SERVICE! A fraud!
To Tasawar Ali Even Packlink has refunded me and they were right when they pointed out that YOU PHYSICALLY HANDLED THE DELIVERY, NOT THEM. You have LOST my parcel. Please REFUND ME £8.68. YOU CAN'T GO ROUND LOSING OTHERS' PARCEL AND BLAME PACKLINK. YOU EMPLOYED USELESS STAFF AND YOU SHOULD PAY FOR YOUR MISTAKE AND LEARN FROM IT.
DON'T BE A FRAUD!
Untrustworthy and makes up excuses for not delivering.
Placed an order with Amazon which was collected on Monday 20/06 with a delivery date of 22-23/06 by 8pm. No show on either day and no update on the status.
Update 24/06 being delivered today. No show again. No info on next delivery attempt.
Update today 25/06 being delivered today. Waited in all day. Just checked for updates 17:20 and apparently an invisable delivery person tried to deliver it at 16:54 funny how im in the front room and no vehicle has called at the house.
Terrible courier Hermes/Evri... Dont know why companies would use
