Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
So what I have learnt about this company so far is they have a delivery service that is not up to standard can't deliver a unit to my house but can take picture at the bottom of my road, been waiting for three days delivery was ment for last Friday, got feeling from the photo the delivery driver had two choices deliver the item and be late on his lunch or cba delivering it f'it going on my lunch break investigation is open now with studio who we bought the unit from to see why it has not been delivered 3 failed delivery's aswell is not good luck for a rebranded company also stop getting employees on trust piolit to right up good reviews about it shows weakness anyway that is what I yhink anyway
Look here and it gives a good trust pilot review. That's for customer service. Be aware that the delivery side gets 1 star on trust pilot. Why - because you can't give less. Everyone should have a minus star rating in their site. Once you speak to customer service and they open a case the auto system won't put you through again.
No resolution, no claim form
Tough sh..
Another warning, during these times of hardship, evri are persuing an extra revenue stream by demanding customers pay an out of spec charge for parcels being out of spec i.e over stated weight and over dimension limits for packages.
Having experience of this, I now weigh, measure and take photographic proof with evri package sent via evri because I am receiving more and more demands for this extra charge even after I write the exact dimensions in big market pen on every package. If you receive one of these demands simply reply to the email, attach your proof of the package dimensions with a photo of the package on a weighing scale and this invoice will be cancelled by evri with an email telling you they are doing you a favour as their tape measure is more accurate than yours! My advice is to pay a little extra and go elsewhere as in the long run it will be cheaper and stress free as packages won't be getting missing and you won't be charged "extra charges" that others who cannot prove they were never at fault in the first place!
Not the first time I am being screwed over by this joke of a delivery company. Stayed home all evening, waited and waited. Then just got automated email that they weren't able to deliver today. They are expecting me to stay home another day because they keep screwing up? Cannot believe people are using these clowns for delivery. Avoid!
This must be the worse delivery company in the world. They say they tried to deliver your parcel yet no one calls when you have been in all day.
It is impossible to contact them. They're Costumer Services is non-existant. New name same pior service.
I had a parcel booked to be picked up by EVRI. It was scheduled for collection on 3 occasions but wasn't collected.
They have no customer service, it is a computer-based service only, with no one to complain to.
I would not use EVRI again and will not purchase goods from any retailer that uses EVRI.
I will never use them again and encourage others not too. Packages don't get delivered and it's impossible to speak to anyone to try and chase them.
Never deliver on time I don't know how they're still in business and why some companies still trust them
EVRI (EVil way to get RIch - EVRI)
DO NOT CONNECT WITH THIS COMPANY FOR SCAM REASONS. I nearly got caught out and entered bank details, but luckily the strangeness of it made me check and it's a known scam so cancelled my card immediately. Check the company you order goods from for the courier they use and if they use this company previously known as "Hermes" refuse or do not order.
They changed their name simply because the service is awful and their connection with crime (scams). Hermes to Evri.
I had a delivery. Then a text the same evening saying a parcel was not delivered and to re-delivery enter card and bank details for £1.30 to arrange re-delivery. It's a SCAM to take your payment and bank details.
This company is either involved or their systems are so bad scammers can access their systems to know you had a parcel from them.
SIMPLY ADVISE TO AVOID THIS COMPANY AT ALL COSTS.
If you are reading this and think otherwise, use Google and search "EVRI SCAM". It could be forgiven if I had not had a parcel delivered by them the same day as the scam text. This to me means the scammer knew I was expecting a delivery from them. This means there is a connection. Either this company is involved and leaking customer information or their systems are very easy to hack... either way it's happening to a lot of people and a lot are not as lucky as I was to realise something was not quite right. They changed their business name from Hermes to Evri and I'm sure they will do it again as the name change has not stopped constant negative reviews or people being scammed. It makes sense to set up a "legitimate" business and leak the customer information to scammers if the people behind this business are of criminal intent. BE WARNED. IF SOMEONE USES DETAILS OF YOUR ACCOUNT THAT ONLY YOU ARE PRIVY TO, THE BANKS WILL NOT REFUND THE HUGE LOSS YOU MAY EXPERIENCE.
EVRI... is an EVil way to get RIch (EVRI)
I purchased and paid for a parcel uplift on the17th and had the receipt saying pick up on the following day.No sign of the driver so after e mails and complaints, I find out on Monday 22nd that, the driver couldn't pick(no reason given) We were in all the time.WE are now told it will be picked up today, monday. Communication is disastrous!
H0011C*******686
Collected by our friendly local driver
Tracking info says no it wasn't
Talk to a human - automated phone system impenetrable
How can you operate a company like this
Do NOT have any packages delivered by Evri (the rebranded Hermes). Using them is 'penny wise, pound foolish' - use another courier instead.
Hermes had issues, but since changing to Evri, it's become even worse. Their couriers are, I suspect, mistreated by Evri - that's the only way such a large range of people can be so bad at their job (mass demotivation).
Their delivery agents then vent their frustrations on their customers by doing stuff like interfering with the deliveries, saying they came when they did not, leaving your package on the ground outside an apartment building (despite you being in), instead of ringing the bell and giving it to you - I'm serious! I've had this experience several times in the Wembley area: I've been out all day, returned to the flat and found a package containing my purchases on the ground in the communal walkway serving 12 flats, each which have people visiting). On other occasions, there've been multiple people in, each listening for the bell; Evri doesn't ring, then says they've come and found no one home, striking up a missed delivery. Evri show no commitment to organising the safe delivery of your wares.
Then when you try to contact them to co-ordinate delivery with the courier, their A. I. phone operator system only confirms what you know (hence you contacting them), without giving any option of speaking to a human customer services professional who actually might be able to help. So clearly, they view you, their customers with contempt, too.
All in all, this courier will ruin any purchasing or commercial experience you have. Do not use them!
Me? I've started using Royal Mail. They're more expensive but every customer is happy (with smooth deliveries occurring as they should) and I am happy too because my purchases are delivered to hand, at the door, instead of being left outside the building or finding their way into someone else's pocket.
Delivery proof was a picture of my door. No parcel in sight. Payed extra for earlier delivery. Nobody ramg the doorbell or even left a card.
You can change the name but the service is just as bad, Paid for next-day delivery and waited all day. I sent a message to the company that sent the parcel and was told that it was dispatched. The evri site said it was with them and not out for delivery. At 21.15 pm I get a message saying that they tried to deliver it at 20.15 pm and guess what we are still sitting here and no one has tried to deliver it. Another company let us down last minute and it was a rush to get the shirts before the funeral. Shocking service. They didn't even try to deliver. The parcels are tracked and I bet they can not provide evidence that they tried to deliver the items. Thanks, Evri for making a terrible time even worse.
Evri (aka hermes) decide to not be bothered to deliver my parcel. They tracking states delayed due to a major event - they can't be bothered to deliver to Pembrokeshire. So they have my parcel with no way of contacting them. Pure evil company.
Disgusting!
Our parcels are always dumped on the doorstep in sight to be stolen even tho we have a safe place on the delivery instructions. Do not use this company!
Evri are by far the worst courier in the UK. They repeatedly fail to deliver any item sent here through them. They will claim no-one was home to take the delivery, but that is a lie. They send photos of other addresses and photos of the inside of the van. Then they claim they will return the item to the seller, and then lose it. It's impossible to contact anyone to try and resolve any of this. Unbelievably bad service.
Evri is clearly disorganised and does not even know what its own drivers are doing. I have proof of everything I am saying here. I was informed by them, that my parcel was due to be delivered on Tue. 26th July, between 2 and 4pm. A little later, I was told it was "re-scheduled", to be delivered between 12:30 and 2:30pm. Later still, I was told it would be delivered between 6 & 8pm! It eventually turned up at 6:45pm, and I received an email (with a photo) confirming it had been delivered. But, the best part is this; today (Wed. 27th July, the day after it was actually delivered!) at 7:08am, Evri emailed me, to say the parcel would be delayed, saying "Don't worry, we will send you a message on Thursday 28 July 2022 regarding your delivery." When I clicked on the tracking button in that message (at 11:45am Wed. 27 July, the time of writing), I was informed "Update on your parcel
We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day." Therefore, evri is clearly a shambles, and this is solid proof of their incompetence. I would advise that, if you have the option, AVOID this outfit at all costs, and use another courier with a better track record. As I mentioned, EVERYTHING I have said here can be backed up with evidence, in the form of their own emails to me. This organisation is a joke, and clearly cannot be trusted with your deliveries.
Works well until it doesn't - What really sucks is that I kept heariing about how rubbish evri is but i ignored it. I organsied a parcel collection, they did nt turn up and changed the status to 'thanks for letting us know you no longer want the parcel picked up' - I've tried everything from the stupid bot on evri.com/help-and-support/help-centre to the phone number *******456 (which is just their bot again) all within thier opening hours but i can't get through to an actual person to sort this. They charged me for the pickup but haven't picked up and now I can't speak with anyone to sort it - total joke, would rather pay more than get ripped off like this, at least royal mail are honest about it
They are rebound for not delivering packages. They either don't attempt at all and "lose them" in the depot, until it goes on for so long they just don't bother and keep them or they straight up take a picture of your door and take the package again. They are abhorrent I have no idea how they are still in business. Thousands upon thousands of complaints, no customer service whatsoever and copy and paste replies from their social media team which tackle absolutely zero issues. They have lost three parcels of mine from two separate companies in the last week all marked as "delayed" 6/7days ago with no update or intention of arriving. Disgusting. Their CEO Martijn *******@evri.com should be ashamed.
