Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Tracking said there was an attempted delivery. I was in the house the whole time. This company needs to GO! Everyone needs to stop buying from companies that use these scammers for delivery.
Don't Use Evri AKA HERMES
My order: Evr******* has apparently vanished into thin air although it was hand delivered to Winston New Ltd, Cirencester, Gloucestershire GL71LD. Stay away for Hermes(Evri) Shipping!
Payed next day delivery Saturday 8th October evti received 06.28 on the 9th October still not got parcel 5.45 15th October even though had email saying between 15.00 &17.00 this company is a joke and will never order from a company that uses Evri.
I have had my house renovated recently, and have been buying things from wayfair, dunelm and the Frame company. None of the deliveries arrived at all, I had to call the sellers to chase up my orders (time comsuming process with customer services on multiple occasions, beijg asked to wait longer and longer), leading to delays of up to or more than 3 weeks when I had paid for a 3 -5 day delivery. Wayfair resent my order via UPS which arrived the following day and the frame company sent out my products once again via Parcel Force. Dunelm sent the order twice using evri the second order was due to the failure of delivery the first time round. The second delivery was a next day delivery and nothing arrived for over 10 days after which I called Dunelm and just cancelled my order. I did go todunelm to buy my products as I loved them, and then after 3 weeks one of the parcels finally arrived. Now I have 2 quantities of my order, which I really don't need. I have just putchased products from ghd and received a email from evri this morning stating that they will be delivering my parcel and now i am anxious and upset as i doubt i will recive them in time, and will have to spend my time chasing up ghd customer service to sort my order which will inevitably be time consuming. Online shopping used to be easy, now it's just a pain especially as the shopping sites I am using are reputable businesses.
They will loose you parcels or if they dont they will damage them. Stamp on throw or steal them. AVOID AT ALL COST
I've never really had any issues to be fair. All depends on the driver. Most of them do have some common sense.
It's just how it's all managed. Parcels tend to get delivered during the day when most people will be out at work etc and if you miss it. There is no option on the website to pick a day or time for re delivery. Like there is for Royal mail etc. And not even a drop off location. So every day I keep missing the parcel/s. And picking next day doesn't always work either as sometimes the driver doesn't show up at all. (Again depends on the driver).
Shocking company goodness knows why NEXT use them for deliveries. We had a great local courier but they paid her so little per parcel she had to give up. Now we're back to emails saying there is an unavoidable delay. It wouldn't be unavoidable if they paid their couriers enough so they don't make a loss on country deliveries. We have informed NEXT if it continues we will shop elsewhere.
Avoid using Evri at all costs! On 20th August I paid to have a small parcel sent from UK to Cyprus for repair. This was collected by a seemingly clueless driver who could not tell me anything about when it would be delivered and did not arrive with plastic envelopes to attach the custom forms, as other couriers usually do.
Weeks passed and I heard nothing about the progress of this parcel. The tracking info online only showed that the parcel had been collected. As the weeks went by, no further info was added.
I searched and searched for a way to contact Evri but could not find any phone number, nor email that I cold use to contact them. The only emails displayed were non-reply emails, and the online chat option would not accept an international tracking number. It seems tha Evri do not wish to have any contact with their customers!
In early September I launched an enquiry online and was notified - by an auto email, that a search would be made to locate my parcel, and that I would be notified by 30th September. By October I still had heard nothing. When logging on to my enquiry online, I saw that nothing has been found and that I am being asked to provide proof of collection, non-delivery, cost etc. Surely Evri already has proof of having collected the parcel?!
The parcel contained a medical device, upon which I rely for health reasons, and so I am desperate to have this delivered to the address to be repaired, so that I can have it back to use.
I am shocked and appalled at how dreadful the service has been and extremely angry that customer service / care is non-existent and that speaking to someone in person is not an option! Do not use this company! I am now at a loss about what to do to retrieve my pricey medical device and am distraught that it is most likely now completely lost.
Evri are completely hopeless when it comes to deliverfing parcels. My parcel (which was on a two day delivery service from Fitbit) was delivered to Evri on 22 Sep. It is now 4 Oct and the delivery has not happened almost 2 weeks later. When I contacted Evri, they said 48hrs. This is now 4 days later and the delivery still has not happened. According to the Evri app its still at the delivery depot and that was the same as 4 days ago. Their customer service is obviously as incompetent as their delivery service! This was a gift for my wife on her birthday (3 Oct) and ordered in plenty of time to be delivered prior to that date. You can imagine my disappointment and anger, I'm sure. At this incompetent delivery service!
Is it possible to give zero or minus stars? Hermes had the chance to do something positive with their service after their rebrand but the only thing that has changed is the name. Still the same awful service and total lack of customer care. Get real people on your chat line not a useless bot to sort out all the problems that are of your making, not the customer.
The usual lie of making out their agent had attempted delivery. It was a Sunday, I was in all day and it's impossible to miss someone at the door in this house. I paid for next day delivery but can only assume the agent had better things to do that day. Update section on tracking online next to useless and of course impossible to speak to anyone to find out what was actually happening - presumably as they don't want to be called out in person for lying.
The retailers who believe in their product and reputation need to dump Evri/Hermes and use a reliable courier instead.
Name changed, service did not. I have been fighting non delivery of parcels for at least 4 years. Despite a visit from depot manager with assurances that whilst the lane to 3 premises within my post code was not motorway standard it is perfectly useable. Indeed even a milkman visits 3 times a week and ALL other delivery services have no problem. I was assured parcels would arrive, they do not. Often sit in local depot (West Bromwich, I think) for a week or so and then returned to sender with a fictitious reason for non delivery.
I have been trying to return a parcel through Evri. They give me a time but never turn up. This has happened on 4 occasions. Can't speak to customer services it's just automated. They are absolutely useless. I think that retailers should start using other means of collection or delivery but certainly not Evri. I want Evri to do a great job.
Parcel was shipped last Friday, due to be with me on Saturday during a timed window. Saturday came and went and it's now Saturday again. There has been a single update midweek to say the parcel is now bigger than expected (even though they already supposedly tried to deliver it) and they need to use a specialist courier to redeliver. No indication has been given of when that might be however. Even the seller is unable to get more info out of them!
The last time i had a delivery, my package was abandoned on the communal stairway. It wasn't anywhere near the floor I live on even. The usual service is I'm lucky if the courier even knocks before dumping my package on my doorstep. Usually the first i know they've been is i receive an email saying the package has been delivered
This happens every time. Most recently I was in the whole time, they had my phone number and apartment number and the door to our building is permanently open anyway so you can access the mail/delivery area. They never rang my bell, never called me, and clearly didn't attempt delivery, but updated the progress 5 mins before the window ended to say 'we had trouble accessing your address'. I refreshed the delivery page every 2 minutes for the whole hour window too. Absolutely useless should not even be operating.
Zero stars. I paid extra for "Next day delivery" but the package never arrived (Parcel no. Xxxxxxx*******). The tracking message is "Your parcel has been delayed," with no further updates for 31 days since 10.58am 22/09! Where is this parcel?
Customer service is just a chat bot which returns the same message that the parcel is delayed. It is not possible to speak to anyone in person. I have given feedback to the retailer not to use Evri for delivery any more.
Absolutely with no limitation this company by far has the worst service I have ever encountered.
No customer service at all. Their website, mobile app, telephone line and chat service are all useless. My parcel was supposed to arrive on Friday, but was rescheduled for next day. I was unable to collect it due to work so I redirect it to a nearby storage locker by a link send to me though a text massage.
When I track the parcel, it says that a delivery was attempted, lockers are full. 4 delivery attempted where made. I did every thing to redirect the parcel back to my home address. It was impossible to do so. Very disappointed and I had to reorder the item again. This time the parcel was sent through a different courier and was arrived the next day. Im still waiting for the other parcel to be returned back to sender, so I can get my refund back.
Not sure why im doing this review i guess everyone already knows Evri is bad as hell. They fail all time they drop parcels all time in unsafe places, no costumer service at all, and they never pay claims even if they steal or lose your times they will try everything to avoid paying you. I just wonder who is still using them why are they still operating in uk? Either buying or selling, avoid Evri deliveries.
The worst delivery company I have ever used. No tracking update, no one answers the phone and there is no obvious way to raise a lost in transit claim.
I will have to get a chargeback through the credit card company and compensation through the county court - what a useless shower
Evri lost a parcel they were supposed to deliver Next Day on 15th August 2022 it still has not been delivered and they will not admit they have lost the parcel, automated Chat is absolutely hopeless you are talking to a robot, their Customer Support are a useless bunch of could not careless idiots. DO NOT USE THIS COURIER there are plenty of reputable courier's online you can use.
