Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Tracking number worked
Email received parcel out for delivery
Parcel not received
5 days later parcel still out for delivery
Tracker now says on hold
The worst thing is you can't contact them.
They tell you to go back to original seller, when it isn't their fault
Recommend companies start using a different delivery company or they will lose customers
Absloutley shocking incomptence in being able to lose parcels, with no intention of finding them, customer service system is a joke that never works, automated chat that cuts you OFF, then emails with broken links to so called claim forms, so you spend more time emailing and chasing which costs you more money and time lost!
How do they solve the problem with hermes having a bad reputation on delivery etc, well you spend millions on a rebrand called Evri which looks like it was designed based off ransom letters, time you have painted all the trucks, sign written buildings etc waste of money when they can't even do the basics of picking a parcel up and delivering it to destination correctly!
They are without doubt the worst delivery company, do not use. If your delivery doesn't turn up, which it won't it is 100% impossible to talk to anyone to sort it out. This company should not be allowed to trade.
Claimed £10.80 from me saying the parcel was oversized, I measured it and it wasn't, they should not have accepted it rather than delivering and charging extra. Due to them miss handling items, so much packaging has to be used.
I'LL NEVER USE THEM AGAIN!
Parcel from 4pm to 6.30 pm on Sunday
Nothing
We reschedule from 6 pm to 8pm
Nothing
I spend my Sunday afternoon waiting for parcel and
$#*!ing nothing
$#*! off Evris
Parcels being marked as delivered when not even attempted to deliver. There is no way of speaking to a person as it only connects you to an automated service, so absolutely no way of locating where parcel actually is. Wouldn't give it any stars but wouldn't accept review without at least 1 star.
Do not ever use this company. Zero customer service and when they leave your parcels outside and they go missing they want you to contact the company you ordered from as if it is their fault. Totally inept company from top to bottom and their arrogance and lack of responsibility is astounding
Terrible terrible company no wonder they keep changing there name.
Horrible customer service, they deliberately make it so you cannot telephone them as there phones would be blocked all day long with complaints and they know it.
No clear email for contact just a rubbish char that is automated.
A company based on lies who hire fly by night drivers who cannot help but steal the customers packages and mark them as delivered so there daily quota shows them as delivered.
I personally know someone who works for this company and they have said as much, they even take a black picture of the tyre wall or van/car floor as the delivered picture. They never hold there drivers accountable for all the missing or damaged packages.
A Television undercover report on this company is way overdue and I cannot wait for one to expose the shambles that is Evri.
The drivers normally see which companies they are delivering too and can tell by the name or googling the services/ products that company offers then they feel the package and steal it. This company needs to be shut down. Oxygen theifs.
So now I have 2 parcels waiting to be delivered by Evri. Both were eventually updated to show delivery for this Saturday on the 'track your parcel' link despite the original delivery date being the week before, obviously they didn't arrive. The wonderful Evri Support were able to tell me yet again that my parcel deliveries have been delayed after I queried that I haven't got my parcels, which was really useful information as I hadn't thought of that being the reason. Several days on I have no updates and I am no closer to knowing when these will be delivered. What I do know though is that Evri have stated they are doing their best to get my parcels out to me which is a relief, and if I don't have them in 10 days time (yes 10 days) then I am to re-contact them or take it up with with the companies where I originally ordered the items from. Well done Evri - thank you for that sound advice and I hope those reading my review also take that advice on board.
Horrible service. They lie about attempted delivery. No customer service - only a horrible useless automatic service that wastes your time:(
No consideration to the customer = future avoidance
Are you ok as a company? Almost two weeks have passed, the parcel has not arrived and you are sending me messages at 12 at night, in the morning and now I received a message that I can pick up the parcel from the parcel shop. My parcel is not there. I am attaching the screenshot with the messages. Message at 00:12 at night?
The worst company I've ever had to deal with, problems have been going on 2 months if not longer in our area, sellers via ebay and amazon really should be alerted somehow
I was expecting four consignments from different companies, the 'tracking' on its website was not updated for three weeks, but I eventually learned with great difficulty that EVRi had lost ALL of the four packages. I received no apology from EVRi even after I went through the (excellent) consumer complaint website resolver.co.uk. I then had to go to the trouble of getting four refunds.
It's virtually impossible to speak to a human, and the 'digital assistant' on the website is useless and pointless. Incredibly, EVRi quite deliberately offers NO customer service contact details for consumers (buyers/receivers of parcels) on its website, the phone number that can be found by an online search is only for those SENDING parcels!
In future, when ordering online I will check whether the seller uses this appalling company before I place an order. As other reviewers say, 'you get what you pay for', and although EVRi may be the cheapest option, it will lose companies customers in the long run.
Sorry no way they are anything more than 1star. You can change your name but not your terrible service. Ordered a special birthday present and paid extra to get delivered on time. Sadly the retailer used these Muppets. If I'd known I would have purchased elsewhere. Never delivered a parcel on time this one was supposed to be delivered between 6-7today and at 6 receive a text... not coming. Customer service closed, birthday spoilt. They should not be able to deliver goods just terrible every time
Change of name but not of service. Left my parcel outside and it rained, soaking it and wrecking the books inside.
I recently ordered an iPhone from Amazon.
To my great dismay it was sent with Evri.
Three weeks later I opened my door to find a parcel, or more accurately the remains of a parcel, dumped on my doorstep.
As usually happens with Evri it had been cut open and sealed up again with brown tape, so I knew something was up.
Upon inspection I found an iPhone box, with the contents missing and replaced with a filthy used bottle of Tesco anti-dandruff shampoo.
I have had enough of it, from this moment on I will not buy from any company that uses Evri/Hermes. They are little better than a criminal gang and cannot be trusted, every single parcel arrives opened and resealed and an increasing number have had the contents switched.
A truly awful and disreputable company who justly deserve their notorious reputation.
An Evri employee stole my parcel valued at £640. Despite having bought compensation Packlink say they will only give me £25 compensation despite having placedc my package with Evri. My advice - NEVER EVER USE EVRI.
AVOID Lost parcels, how -? If u have bar code and so on? NO compensation for Items as advised that my items is on the non insured list - well just saw that list - and looks i won't be able to send anything, as all looks like they can put as NON-insured item, the list of crimes goes on an on, how on earth can they still be in business, well they changed NAME now to EVRI. Just not worth the hustle they cause and lost of money and your time. AVOID and read other comments. I will put this into all items I am selling everywhere so others will now too.
Keep on getting messages that delivery has been attempted but I've not been in (I have!) And there's no way of getting in touch with any human customer service!
Just can't get my head around poor customer service.
Keep changing collection date and then thank me for cancelling delivery!
Worst part is no easy way to give feedback or to complain. They just direct you to their Awful chatbot that can't deal with anything.
